Causes of Conflict Quiz: Resources, Task Interdependence, and Jurisdictional Ambiguity

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Questions and Answers

What is 'Task Interdependence' as described in the text?

Conflict arising when the completion of a task by one person affects the completion of a task by another person (correct)

Competition for resources when demand exceeds availability

Conflicts caused by physical, cultural, and psychological obstacles to communication

Conflict arising from unclear geographical boundaries

Which factor is most likely to cause conflict according to the text?

Jurisdictional ambiguity related to unclear geographical boundaries

Competition for resources when demand exceeds availability

Beliefs of superiority, mistreatment, lack of trust, and helplessness (correct)

Communication barriers such as physical, cultural, and psychological obstacles

What is 'Jurisdictional Ambiguity' as described in the text?

Conflict arising when the completion of a task by one person affects the completion of a task by another person

Conflicts caused by physical, cultural, and psychological obstacles to communication

Conflict arising from unclear geographical boundaries or lines of authority (correct)

Conflict caused by disagreement about geographical territory or lines of authority

What is the approach of handling a conflict in which one of the parties removes himself from the situation to avoid the conflict?

Withdrawal Signup and view all the answers

Which conflict style involves responding to a conflict by always trying to win, handling conflict in a win-lose fashion?

Forcing Style Signup and view all the answers

What is the style of resolving conflicts in which an individual allows each side to get some of what it wants through give-and-take tactics?

Compromising Style Signup and view all the answers

Which approach to handling conflict seeks to win regardless of the damage to the other side?

Winning at all costs Signup and view all the answers

What is the definition of the Least Acceptable Result?

The lowest settlement that a person is willing to accept in a negotiated agreement Signup and view all the answers

Which conflict response style emphasizes on preserving relationships and meeting the goals of both parties?

The Diplomat Signup and view all the answers

When is dictation the best form of third-party intervention in resolving conflict?

When violent behavior is potential Signup and view all the answers

What is the Maximum Supportable Position in negotiation?

The highest settlement that a person could reasonably ask for Signup and view all the answers

Which formal policy can be used to resolve conflict prior to it occurring?

Employee training Signup and view all the answers

What is the primary focus of the Win/Lose orientation in conflict resolution?

Winning at all costs with focus on own goals Signup and view all the answers

What is a characteristic of the Norming stage in Tuckman's Theory of team development?

Group members work at easing tension Signup and view all the answers

In Punctuated Equilibrium Theory, what is the basic method of formation for teams?

Develop direction and strategy during first meeting Signup and view all the answers

What is a consequence of dysfunctional conflict as mentioned in the text?

Decreased productivity Signup and view all the answers

What is the primary focus of Group-Group conflict as mentioned in the text?

Interpersonal relationships Signup and view all the answers

What type of conflict arises when geographical boundaries or lines of authority are unclear?

Jurisdictional Ambiguity Signup and view all the answers

In which situation does the completion of a task by one person affect the completion of a task by another person, leading to potential conflict?

Task Interdependence Signup and view all the answers

Which factor is likely to cause conflict when individuals or groups believe they are superior to other groups, have been mistreated by others, cannot trust others, and feel helpless or powerless?

Beliefs Signup and view all the answers

What is the primary focus of well-written job descriptions and unambiguous policies in preventing workplace conflict?

Setting clear expectations and roles Signup and view all the answers

In direct coping with difficult employees, what is the suggested intervention?

Separate the difficult employee from others Signup and view all the answers

Which type of personality is described as constantly complaining and seeking perfection in the workplace?

Whiner Signup and view all the answers

What is the main characteristic of the 'Think-they-know-it-all' personality type that can lead to conflict in the workplace?

Exaggerates, lies, gives advice Signup and view all the answers

Study Notes

Task Interdependence and Conflict

Task interdependence occurs when the completion of one individual's task influences the ability of another individual to complete their own task, potentially leading to conflict.
Group conflicts often arise from misaligned interests, especially when individuals feel superior to others or perceive injustices.

Conflict Causes and Consequences

Jurisdictional ambiguity refers to unclear lines of authority or responsibilities, which can result in conflict within teams or organizations.
Dysfunctional conflict can lead to decreased productivity, increased tension, and weakened relationships within teams.

Conflict Handling Approaches

Removal from the situation to avoid conflict is known as avoidance. It allows one party to escape without addressing the issue.
A competitive conflict style seeks to win at all costs, favoring a win-lose outcome in disagreements.
The collaborative conflict resolution style enables both parties to achieve a satisfactory outcome through negotiation and compromise, often involving give-and-take tactics.
The aggressive conflict handling approach prioritizes winning, disregarding any negative impact on the opposing party.

Negotiation and Acceptance

The Least Acceptable Result defines the minimum outcome a party is willing to accept during negotiations.
The Maximum Supportable Position refers to the highest outcome a party can justify or support during negotiations.

Conflict Resolution Strategies

Win/Lose orientation in conflict resolution focuses on achieving a victory for one side, often at the expense of the other’s interests.
Well-defined job descriptions and clear policies aim to clarify roles and responsibilities, which can prevent misunderstandings and conflicts.
Dictation is most effective when a quick resolution is necessary, and both parties are unable or unwilling to collaborate on a solution.

Team Development and Behavior

The Norming stage in Tuckman's Theory emphasizes cooperation, organization, and establishing norms among team members.
In Punctuated Equilibrium Theory, teams are formed based on shifts between phases of stability and sudden changes in direction or goals.

Personality and Conflict

Difficult employees often manifest traits such as chronic complaining and unrealistic perfectionism.
The 'Think-they-know-it-all' personality type tends to dominate discussions and assume superiority, creating friction within teams.

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Description

Test your knowledge about the causes of conflict in organizations such as competition for resources, task interdependence, and jurisdictional ambiguity. Explore scenarios and concepts related to potential conflicts arising from these factors.