Podcast
Questions and Answers
What is 'Task Interdependence' as described in the text?
What is 'Task Interdependence' as described in the text?
- Conflict arising when the completion of a task by one person affects the completion of a task by another person (correct)
- Competition for resources when demand exceeds availability
- Conflicts caused by physical, cultural, and psychological obstacles to communication
- Conflict arising from unclear geographical boundaries
Which factor is most likely to cause conflict according to the text?
Which factor is most likely to cause conflict according to the text?
- Jurisdictional ambiguity related to unclear geographical boundaries
- Competition for resources when demand exceeds availability
- Beliefs of superiority, mistreatment, lack of trust, and helplessness (correct)
- Communication barriers such as physical, cultural, and psychological obstacles
What is 'Jurisdictional Ambiguity' as described in the text?
What is 'Jurisdictional Ambiguity' as described in the text?
- Conflict arising when the completion of a task by one person affects the completion of a task by another person
- Conflicts caused by physical, cultural, and psychological obstacles to communication
- Conflict arising from unclear geographical boundaries or lines of authority (correct)
- Conflict caused by disagreement about geographical territory or lines of authority
What is the approach of handling a conflict in which one of the parties removes himself from the situation to avoid the conflict?
What is the approach of handling a conflict in which one of the parties removes himself from the situation to avoid the conflict?
Which conflict style involves responding to a conflict by always trying to win, handling conflict in a win-lose fashion?
Which conflict style involves responding to a conflict by always trying to win, handling conflict in a win-lose fashion?
What is the style of resolving conflicts in which an individual allows each side to get some of what it wants through give-and-take tactics?
What is the style of resolving conflicts in which an individual allows each side to get some of what it wants through give-and-take tactics?
Which approach to handling conflict seeks to win regardless of the damage to the other side?
Which approach to handling conflict seeks to win regardless of the damage to the other side?
What is the definition of the Least Acceptable Result?
What is the definition of the Least Acceptable Result?
Which conflict response style emphasizes on preserving relationships and meeting the goals of both parties?
Which conflict response style emphasizes on preserving relationships and meeting the goals of both parties?
When is dictation the best form of third-party intervention in resolving conflict?
When is dictation the best form of third-party intervention in resolving conflict?
What is the Maximum Supportable Position in negotiation?
What is the Maximum Supportable Position in negotiation?
Which formal policy can be used to resolve conflict prior to it occurring?
Which formal policy can be used to resolve conflict prior to it occurring?
What is the primary focus of the Win/Lose orientation in conflict resolution?
What is the primary focus of the Win/Lose orientation in conflict resolution?
What is a characteristic of the Norming stage in Tuckman's Theory of team development?
What is a characteristic of the Norming stage in Tuckman's Theory of team development?
In Punctuated Equilibrium Theory, what is the basic method of formation for teams?
In Punctuated Equilibrium Theory, what is the basic method of formation for teams?
What is a consequence of dysfunctional conflict as mentioned in the text?
What is a consequence of dysfunctional conflict as mentioned in the text?
What is the primary focus of Group-Group conflict as mentioned in the text?
What is the primary focus of Group-Group conflict as mentioned in the text?
What type of conflict arises when geographical boundaries or lines of authority are unclear?
What type of conflict arises when geographical boundaries or lines of authority are unclear?
In which situation does the completion of a task by one person affect the completion of a task by another person, leading to potential conflict?
In which situation does the completion of a task by one person affect the completion of a task by another person, leading to potential conflict?
Which factor is likely to cause conflict when individuals or groups believe they are superior to other groups, have been mistreated by others, cannot trust others, and feel helpless or powerless?
Which factor is likely to cause conflict when individuals or groups believe they are superior to other groups, have been mistreated by others, cannot trust others, and feel helpless or powerless?
What is the primary focus of well-written job descriptions and unambiguous policies in preventing workplace conflict?
What is the primary focus of well-written job descriptions and unambiguous policies in preventing workplace conflict?
In direct coping with difficult employees, what is the suggested intervention?
In direct coping with difficult employees, what is the suggested intervention?
Which type of personality is described as constantly complaining and seeking perfection in the workplace?
Which type of personality is described as constantly complaining and seeking perfection in the workplace?
What is the main characteristic of the 'Think-they-know-it-all' personality type that can lead to conflict in the workplace?
What is the main characteristic of the 'Think-they-know-it-all' personality type that can lead to conflict in the workplace?
Flashcards are hidden until you start studying
Study Notes
Task Interdependence and Conflict
- Task interdependence occurs when the completion of one individual's task influences the ability of another individual to complete their own task, potentially leading to conflict.
- Group conflicts often arise from misaligned interests, especially when individuals feel superior to others or perceive injustices.
Conflict Causes and Consequences
- Jurisdictional ambiguity refers to unclear lines of authority or responsibilities, which can result in conflict within teams or organizations.
- Dysfunctional conflict can lead to decreased productivity, increased tension, and weakened relationships within teams.
Conflict Handling Approaches
- Removal from the situation to avoid conflict is known as avoidance. It allows one party to escape without addressing the issue.
- A competitive conflict style seeks to win at all costs, favoring a win-lose outcome in disagreements.
- The collaborative conflict resolution style enables both parties to achieve a satisfactory outcome through negotiation and compromise, often involving give-and-take tactics.
- The aggressive conflict handling approach prioritizes winning, disregarding any negative impact on the opposing party.
Negotiation and Acceptance
- The Least Acceptable Result defines the minimum outcome a party is willing to accept during negotiations.
- The Maximum Supportable Position refers to the highest outcome a party can justify or support during negotiations.
Conflict Resolution Strategies
- Win/Lose orientation in conflict resolution focuses on achieving a victory for one side, often at the expense of the other’s interests.
- Well-defined job descriptions and clear policies aim to clarify roles and responsibilities, which can prevent misunderstandings and conflicts.
- Dictation is most effective when a quick resolution is necessary, and both parties are unable or unwilling to collaborate on a solution.
Team Development and Behavior
- The Norming stage in Tuckman's Theory emphasizes cooperation, organization, and establishing norms among team members.
- In Punctuated Equilibrium Theory, teams are formed based on shifts between phases of stability and sudden changes in direction or goals.
Personality and Conflict
- Difficult employees often manifest traits such as chronic complaining and unrealistic perfectionism.
- The 'Think-they-know-it-all' personality type tends to dominate discussions and assume superiority, creating friction within teams.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
