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Questions and Answers
What is the minimum required area for a base kitchen?
What is the minimum required area for a base kitchen?
What is the minimum meal capacity for a base kitchen?
What is the minimum meal capacity for a base kitchen?
Who is responsible for approving the inspection schedule for base kitchens?
Who is responsible for approving the inspection schedule for base kitchens?
What is the minimum annual turnover requirement for a base kitchen in Cluster A?
What is the minimum annual turnover requirement for a base kitchen in Cluster A?
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What is the minimum net worth requirement for a base kitchen in Cluster B?
What is the minimum net worth requirement for a base kitchen in Cluster B?
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What is the minimum workforce requirement for a base kitchen in Cluster A during the last 12 months?
What is the minimum workforce requirement for a base kitchen in Cluster A during the last 12 months?
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What kind of educational qualifications are required for at least 3 staff members of a base kitchen in Cluster A?
What kind of educational qualifications are required for at least 3 staff members of a base kitchen in Cluster A?
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Are joint ventures (JV) / consortium allowed for base kitchens?
Are joint ventures (JV) / consortium allowed for base kitchens?
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What is the tenure of a base kitchen contract?
What is the tenure of a base kitchen contract?
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What is the minimum license fee for static units based on annual sales turnover?
What is the minimum license fee for static units based on annual sales turnover?
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What is required for the allotment of a major static unit at A1, A, B & C category stations?
What is required for the allotment of a major static unit at A1, A, B & C category stations?
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Which of the following is not a requirement for a catering service license application?
Which of the following is not a requirement for a catering service license application?
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What happens to an earmarked unit if no reserved category applicant turns up?
What happens to an earmarked unit if no reserved category applicant turns up?
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What is the annual increase in the old license fee after the expiry of that contract?
What is the annual increase in the old license fee after the expiry of that contract?
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What is the maximum percentage of a cluster that can consist of M/exp trains with PC when the cluster includes 5 pairs of trains?
What is the maximum percentage of a cluster that can consist of M/exp trains with PC when the cluster includes 5 pairs of trains?
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How soon must the commercial formalities and signing of the agreement for Part A be completed after the date of LOA?
How soon must the commercial formalities and signing of the agreement for Part A be completed after the date of LOA?
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What is the consequence if the contract for 50% of the trains in a cluster is terminated due to deficiency in service?
What is the consequence if the contract for 50% of the trains in a cluster is terminated due to deficiency in service?
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What is the timeline for setting up and commissioning the Base kitchen after acceptance of the LOA?
What is the timeline for setting up and commissioning the Base kitchen after acceptance of the LOA?
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What is the minimum number of service providers that should be available in a particular route?
What is the minimum number of service providers that should be available in a particular route?
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What percentage of the quoted license fee must be deposited as a security deposit (SD) for the entire duration of the cluster?
What percentage of the quoted license fee must be deposited as a security deposit (SD) for the entire duration of the cluster?
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What type of van must be used for the transportation of meals from the Base kitchen?
What type of van must be used for the transportation of meals from the Base kitchen?
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What percentage of the sub quota is reserved for physically challenged individuals?
What percentage of the sub quota is reserved for physically challenged individuals?
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Who manages catering services at static units like base kitchens and refreshment rooms at A1 & A category stations?
Who manages catering services at static units like base kitchens and refreshment rooms at A1 & A category stations?
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What type of equipment is NOT allowed for cooking at suburban stations?
What type of equipment is NOT allowed for cooking at suburban stations?
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Which of the following is true regarding Automatic Vending Machines (AVMs)?
Which of the following is true regarding Automatic Vending Machines (AVMs)?
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What is the maximum number of milk stalls an entity can hold per division?
What is the maximum number of milk stalls an entity can hold per division?
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How are licenses for milk stall allocation obtained?
How are licenses for milk stall allocation obtained?
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What must be ensured at static catering units regarding transactions?
What must be ensured at static catering units regarding transactions?
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Which of the following items is specifically not allowed to be sold in static catering units?
Which of the following items is specifically not allowed to be sold in static catering units?
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What must be replaced at static units according to infrastructure guidelines?
What must be replaced at static units according to infrastructure guidelines?
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What is the role of zonal railways in catering services management?
What is the role of zonal railways in catering services management?
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What is the minimum notice period a service provider must give for termination after one year?
What is the minimum notice period a service provider must give for termination after one year?
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Which of the following types of units does NOT fall under Major Units?
Which of the following types of units does NOT fall under Major Units?
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How long is the contract period for Food Plaza units?
How long is the contract period for Food Plaza units?
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What is the tenure for static units, excluding kitchen units and Food Plaza?
What is the tenure for static units, excluding kitchen units and Food Plaza?
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Which type of catering service is permitted through e-catering and onboard services by IRCTC?
Which type of catering service is permitted through e-catering and onboard services by IRCTC?
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What is the role of Zonal Railways regarding catering units?
What is the role of Zonal Railways regarding catering units?
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Which type of minor unit is categorized under Special Minor Unit (SMU)?
Which type of minor unit is categorized under Special Minor Unit (SMU)?
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What is the method of allotment for other static units, such as Milk Stalls?
What is the method of allotment for other static units, such as Milk Stalls?
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What is a requirement in terms of service provided by catering units?
What is a requirement in terms of service provided by catering units?
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How are the allotments for all minor units divided?
How are the allotments for all minor units divided?
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What is the maximum tenure for a Food Plaza unit?
What is the maximum tenure for a Food Plaza unit?
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Which of these units is NOT considered a Major Unit?
Which of these units is NOT considered a Major Unit?
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Which of these is a type of catering service permitted through e-catering and onboard services by IRCTC?
Which of these is a type of catering service permitted through e-catering and onboard services by IRCTC?
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Which of the following units is categorized under Special Minor Unit (SMU)?
Which of the following units is categorized under Special Minor Unit (SMU)?
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What is the maximum number of food plazas, food courts, and fast-food units an entity can hold across the entire Indian Railway?
What is the maximum number of food plazas, food courts, and fast-food units an entity can hold across the entire Indian Railway?
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Which of the following catering units is specifically excluded from having its menu and tariff determined in consultation with the Railway Board?
Which of the following catering units is specifically excluded from having its menu and tariff determined in consultation with the Railway Board?
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Regarding ceiling limits on catering licenses, which entity is responsible for consolidating and circulating a list of catering establishments?
Regarding ceiling limits on catering licenses, which entity is responsible for consolidating and circulating a list of catering establishments?
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Which of the following is NOT a condition for the awarding of a Jan Ahar contract?
Which of the following is NOT a condition for the awarding of a Jan Ahar contract?
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What is the mechanism for modifying the ceiling limits for different catering units?
What is the mechanism for modifying the ceiling limits for different catering units?
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What penalty is imposed for a first case of Type III complaints related to foreign inert particles in food?
What penalty is imposed for a first case of Type III complaints related to foreign inert particles in food?
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Which Type I complaint incurs the highest penalty for subsequent cases?
Which Type I complaint incurs the highest penalty for subsequent cases?
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What is the penalty for a second case of a Type IV complaint where a lizard or mouse is found in food?
What is the penalty for a second case of a Type IV complaint where a lizard or mouse is found in food?
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Which of the following infractions would lead to the highest maximum penalty under Type II complaints?
Which of the following infractions would lead to the highest maximum penalty under Type II complaints?
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What is the penalty for the third case of Type I complaints concerning discourteous service?
What is the penalty for the third case of Type I complaints concerning discourteous service?
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What distinguishes the penalties between Type II and Type III complaints?
What distinguishes the penalties between Type II and Type III complaints?
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In Type I complaints, what is the penalty amount for the first case regarding poor presentation?
In Type I complaints, what is the penalty amount for the first case regarding poor presentation?
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What must be included in the application for the allotment of a special minor unit at A1, A, B & C category stations?
What must be included in the application for the allotment of a special minor unit at A1, A, B & C category stations?
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Which factor is NOT considered when fixing the minimum license fee for static units?
Which factor is NOT considered when fixing the minimum license fee for static units?
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How often is the old license fee allowed to increase after the end of a contract?
How often is the old license fee allowed to increase after the end of a contract?
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What is the minimum experience required in catering service for license applicants?
What is the minimum experience required in catering service for license applicants?
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If no applications are received for a reserved category unit, what is the next step?
If no applications are received for a reserved category unit, what is the next step?
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What authority is responsible for fixing the minimum license fee for GMUs at D, E, F category stations?
What authority is responsible for fixing the minimum license fee for GMUs at D, E, F category stations?
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What special conditions may be included for a catering service license as per Railways?
What special conditions may be included for a catering service license as per Railways?
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Which of the following does NOT pertain to the allotment of major static units?
Which of the following does NOT pertain to the allotment of major static units?
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What is the exemption status of BPL category applicants in terms of tax return submissions?
What is the exemption status of BPL category applicants in terms of tax return submissions?
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Which of the following is NOT a valid method for carrying out transactions at static catering units?
Which of the following is NOT a valid method for carrying out transactions at static catering units?
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Based on the provided text, which of the following is a true statement about AVMs (Automatic Vending Machines) in railway catering?
Based on the provided text, which of the following is a true statement about AVMs (Automatic Vending Machines) in railway catering?
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Which of the following categories of catering services is NOT managed by IRCTC?
Which of the following categories of catering services is NOT managed by IRCTC?
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What is a requirement for the allotment of a static catering unit (excluding base kitchens, refreshment rooms at A1 & A category stations, Jan aahar, and cell kitchens)?
What is a requirement for the allotment of a static catering unit (excluding base kitchens, refreshment rooms at A1 & A category stations, Jan aahar, and cell kitchens)?
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Which of the following is a key difference between the management of catering services in static units managed by IRCTC and those managed by Zonal Railways?
Which of the following is a key difference between the management of catering services in static units managed by IRCTC and those managed by Zonal Railways?
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Which of the following is NOT a valid reason for a service provider to be disqualified from a static catering unit contract?
Which of the following is NOT a valid reason for a service provider to be disqualified from a static catering unit contract?
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Which of the following is TRUE regarding the allotment procedure for static catering units?
Which of the following is TRUE regarding the allotment procedure for static catering units?
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Which of the following is strictly prohibited in terms of static catering unit infrastructure?
Which of the following is strictly prohibited in terms of static catering unit infrastructure?
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Which of the following is a requirement specifically for Milk and Milk Product stalls, based on the passage?
Which of the following is a requirement specifically for Milk and Milk Product stalls, based on the passage?
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Which of the following statements is true regarding catering units at banned stations?
Which of the following statements is true regarding catering units at banned stations?
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Study Notes
Catering Policy 2017
- Objective: Improve food quality, create a distinction between food prep and distribution, and provide clean, high-quality catering services.
- Base Kitchens: New base kitchens will be set up by IRCTC, existing ones upgraded. Adequate infrastructure will be developed at originating and enroute stations to support food production and service.
- Outsourcing: IRCTC may outsource meal and service production to professional agencies under its supervision.
- Mobile Unit Management: IRCTC will manage train catering services. Revenue sharing will be decided by the Railway Board based on infrastructure development (40:60 or 15:85 split).
- Clustering of Trains: Route-wise clusters of trains and base kitchens will be created in consultation with Zonal Railways. Clusters will comprise no more than 10 pairs of trains per route to ensure adequate service distribution.
- Premium Prepaid Trains: Clusters can include up to 5 or 6-10 Premium prepaid trains, with at least 1 in a cluster of 5-6 prepaid, and 2 in a cluster of 7-10 prepaid (trains.)
- PC & TSV Trains: Clusters can include 5 or 6-10 M/Exp trains with Pantry Cars (PC) and Train Side Vending(TSV) units. A minimum of 1 or 2 M/Exp trains(with pantry cars) are included within each cluster, for adequate service support, with a maximum of 50% of M/Exp trains (with PC) allowed in a cluster.
System of Allotment and Operationalisation
- Tendering: Awarded on a cluster basis for locations required via a two-packet e-tender system.
- Part A: Base kitchen commissioning - complete within 15 days.
- Part B: Service commencement in trains - immediate effect.
- Increase in Scope: The scope of work can increase up to 30% in emergencies.
- Service Providers: At least two service providers will be available for any given route for comprehensive service coverage.
- Contract Termination: If 50% of the trains in a cluster terminate their contract due to issues, the entire contract terminates.
- Based on license fee: License fee is quoted per train. The bidder with the lowest total quoted license fee across the cluster wins.
Model of Operation and Setting Up of Base Kitchen
- Meal Sourcing: Meals are obtained only from designated base kitchens.
- Investment: The service provider bears all set-up and operational costs.
- Base Kitchen Setup: Complete base kitchen setup and commissioning within 3 to 4 months (extendable under certain circumstances).
- LOA Acceptance: To be accepted within 15 days of issuance.
- Security Deposit: 10% of the total license fee is held as a security deposit in the form of a guarantee or fixed deposit (BG/FDR).
- ISO Certification: Base Kitchen to obtain ISO certification within 6 months of operation.
- Transportation: Insulated/air-conditioned vans used for transportation of meals. Explicit mention of proper equipment.
Eligibility Criteria
- Cluster A: Requires annual turnover exceeding 25 crore and net worth of 10 crore. Minimum workforce of 150 required for the last 12 months.
- Cluster B: Requires annual turnover exceeding 10 crore and net worth of 5 crore. Minimum workforce of 50 required for the last 12 months
Complaints and Penalties
- Various types of penalties for violations like poor quality of food, hygiene issues, unacceptable food and demanding additional money, with 1st, 2nd, 3rd etc.. being graded.
Role of Zonal Railways
- Zonal Railways will manage all catering units below "A" category (including refreshments rooms, AVMs, milk stalls, etc.).
Catering Unit Categories
- Major units: Specific stations by category (e.g., Refreshment rooms, Food plazas, etc.).
- Minor units: Stalls, trolleys, etc., in all categories of stations.
Reservations Breakdown
- Specific percentages for different reserved categories for each station category to ensure representation for all groups in catering services.
Scale of Catering Services
- Zonal Railways and IRCTC coordinate to create comprehensive plans for catering units, including adaptations for specific station circumstances and catering unit infrastructure.
- No new temporary stalls or khomchas will be provided.
- All old catering stalls will be replaced with modular units (for standardization).
- Electric equipment must be used.
- Catering units should be point of sale only, with appropriate equipment and procedures.
Water Vending Machines
- Objective: Provide drinking water at affordable costs, adhering to a standard.
- Location: Reputed manufacturers or their representatives only, in dedicated standalone units.
- Availability: Water will be provided by the railway authorities.
- Filtration: Filtration type to be determined after studying water quality.
- Dispensing: Multiple dispensing taps/machines (to maximize passenger convenience)
Milk and Milk Product Stalls
- Milk stall licenses awarded to FSSAI-registered agencies
- Allotment using open e-tendering.
- Maximum 5 milk stalls per division with clear conditions and guidelines.
Cell Kitchen
- Description: Mini base kitchens supplying food internally (to other kitchens) and directly to passengers.
- Management: IRCTC or licensed operators, with specifications for each scenario.
- Equipment: Modern gadgets and self-service arrangements, with computerized billing.
Pantry Cars
- IRCTC manages catering on all trains and newly added trains.
- Sharing of revenue/licensing fees is described clearly, with different ratios for different types of infrastructural maintenance and management.
- Rates of standard meals and food are displayed.
- Specific instructions for trains (e.g., Duronto, Rajdhani) including quality guidelines and procedures for hygiene, transportation of pre-cooked food to ensure passenger’s satisfaction and safety.
- Allotment and priority clarified according to train type and passenger volume.
- Turnover, expenditure details, and other requirements specified for proper functioning and management.
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Description
This quiz examines the key features of the Catering Policy 2017 by IRCTC, focusing on the improvements in food quality and service infrastructure. Explore topics like outsourcing, mobile unit management, and the clustering of trains for efficient catering services.
