Podcast
Questions and Answers
What is the main issue with the term 'client' according to the text?
What is the main issue with the term 'client' according to the text?
- It suggests that clients are infantilized and relegated to subhuman status
- It suggests that clients are often left out of policy and program discussions
- It implies that clients struggle with physical infirmity and intrusive visions
- It implies that clients have different feelings, aspirations, and struggles from those who serve them (correct)
What do most 'clients' struggle with according to the text?
What do most 'clients' struggle with according to the text?
- Intrusive visions or thoughts that seem out of control
- Attitudes that infantilize them or relegate them to subhuman status (correct)
- Physical infirmity and difficulty grasping some concepts
- Being marginalized or segregated from others
What are many service users resentful of, according to the text?
What are many service users resentful of, according to the text?
- The good intentions of those who think they know what is best for them
- Being token representatives on boards of directors
- Being left out of policy and program discussions (correct)
- Dependency as a way to cope
Why do some service users embrace dependency according to the text?
Why do some service users embrace dependency according to the text?
What is the key concern regarding how 'clients' are treated, as mentioned in the text?
What is the key concern regarding how 'clients' are treated, as mentioned in the text?
What is the overall feeling expressed by many service users, based on the text?
What is the overall feeling expressed by many service users, based on the text?
What potential impact can the inability to arrive on time have on a professional's practice?
What potential impact can the inability to arrive on time have on a professional's practice?
Why is it important for professionals to be observant about the values of older adults?
Why is it important for professionals to be observant about the values of older adults?
Why should professionals respect the time of their clients?
Why should professionals respect the time of their clients?
What does the text suggest about professionals who have difficulty arriving on time?
What does the text suggest about professionals who have difficulty arriving on time?
What is emphasized in the text about professionals who personally believe being on time isn't important?
What is emphasized in the text about professionals who personally believe being on time isn't important?
What is the suggested impact of professionals who have difficulty arriving on time?
What is the suggested impact of professionals who have difficulty arriving on time?
What is one of the main concerns raised about professionals in the service system?
What is one of the main concerns raised about professionals in the service system?
What is an example of professionals abusing their power mentioned in the text?
What is an example of professionals abusing their power mentioned in the text?
What did Rae Unzicker's treatise address?
What did Rae Unzicker's treatise address?
What do disability rights advocates demand regarding aversive procedures?
What do disability rights advocates demand regarding aversive procedures?
What was the position statement issued by the American Association on Intellectual and Developmental Disabilities (AAIDD) about?
What was the position statement issued by the American Association on Intellectual and Developmental Disabilities (AAIDD) about?
What do the disability organizations call for in their letter regarding aversive procedures?
What do the disability organizations call for in their letter regarding aversive procedures?
What does the position statement by the American Association on Intellectual and Developmental Disabilities (AAIDD) articulate?
What does the position statement by the American Association on Intellectual and Developmental Disabilities (AAIDD) articulate?
What is one of the main concerns about professionals' decision-making despite regulatory agencies and certifying bodies' oversight?
What is one of the main concerns about professionals' decision-making despite regulatory agencies and certifying bodies' oversight?
What is emphasized about the use of seclusion, physical restraint, and isolation in 'most highly monitored and ethical practices'?
What is emphasized about the use of seclusion, physical restraint, and isolation in 'most highly monitored and ethical practices'?
What is condemned by the American Association on Intellectual and Developmental Disabilities (AAIDD) according to the text?
What is condemned by the American Association on Intellectual and Developmental Disabilities (AAIDD) according to the text?
What is the main point made by the position statement issued by the American Association on Intellectual and Developmental Disabilities (AAIDD)?
What is the main point made by the position statement issued by the American Association on Intellectual and Developmental Disabilities (AAIDD)?
According to the passage, what has been a serious problem for any person with a disability?
According to the passage, what has been a serious problem for any person with a disability?
Who echoed the feelings of many others when speaking of how institutions have caused some professionals to lose their humanity and sense of compassion?
Who echoed the feelings of many others when speaking of how institutions have caused some professionals to lose their humanity and sense of compassion?
What type of service provision has been described as 'a hospital without walls'?
What type of service provision has been described as 'a hospital without walls'?
What is the Pygmalion effect often used to describe?
What is the Pygmalion effect often used to describe?
What do some professionals suggest when someone's goals are deemed 'unrealistic'?
What do some professionals suggest when someone's goals are deemed 'unrealistic'?
What is the opposite of practicing in an empowering way, according to the passage?
What is the opposite of practicing in an empowering way, according to the passage?
Who have reported being harshly judged by some professionals?
Who have reported being harshly judged by some professionals?
According to the passage, what do service users often say they feel when working with case managers?
According to the passage, what do service users often say they feel when working with case managers?
What is a sign of overinvolvement for a professional?
What is a sign of overinvolvement for a professional?
What behavior may signal that a professional needs to pay more attention to their own life?
What behavior may signal that a professional needs to pay more attention to their own life?
What does the saying in social work imply about a professional's involvement in helping someone?
What does the saying in social work imply about a professional's involvement in helping someone?
Why did one woman fire her case manager?
Why did one woman fire her case manager?
What is a common complaint from older adults about professionals?
What is a common complaint from older adults about professionals?
What can cause older people to feel disrespected and powerless according to the text?
What can cause older people to feel disrespected and powerless according to the text?
What is reflective of society at large according to the text?
What is reflective of society at large according to the text?
What behavior can interfere with relationship building according to the text?
What behavior can interfere with relationship building according to the text?
'Attitude' in workers, sitting in judgement of service users without understanding their situations, is part of a larger problem. What problem is this behavior indicative of?
'Attitude' in workers, sitting in judgement of service users without understanding their situations, is part of a larger problem. What problem is this behavior indicative of?
'Professional enmeshment' refers to what extreme behavior exhibited by some case managers?
'Professional enmeshment' refers to what extreme behavior exhibited by some case managers?
What does 'attitude' in workers judging themselves too harshly signify according to the text?
What does 'attitude' in workers judging themselves too harshly signify according to the text?
What was one of the key roles of social workers during the settlement house days in New York and Chicago?
What was one of the key roles of social workers during the settlement house days in New York and Chicago?
What did social workers do when resources were not readily available during the settlement house days?
What did social workers do when resources were not readily available during the settlement house days?
What is the historical significance of case management practice according to the text?
What is the historical significance of case management practice according to the text?
What did social workers do during the settlement house days when existing private and public support networks were meager?
What did social workers do during the settlement house days when existing private and public support networks were meager?
What was the primary way in which social workers assisted families during the settlement house days?
What was the primary way in which social workers assisted families during the settlement house days?
What did social workers do when resources were not available during the settlement house days?
What did social workers do when resources were not available during the settlement house days?
Where do professional social workers receive their case management training?
Where do professional social workers receive their case management training?
According to the Case Management Society of America, what do case managers empower people to do?
According to the Case Management Society of America, what do case managers empower people to do?
What type of professionals may act as case managers in the legal profession?
What type of professionals may act as case managers in the legal profession?
What does the National Academy of Certified Case Managers aim to assure?
What does the National Academy of Certified Case Managers aim to assure?
What are the voluntary guidelines issued by the Case Management Society of America used for?
What are the voluntary guidelines issued by the Case Management Society of America used for?
What does the National Association of Case Management provide for case managers?
What does the National Association of Case Management provide for case managers?
What is the main focus of case management, as described in the passage?
What is the main focus of case management, as described in the passage?
According to the National Association of Social Workers (NASW), what is case management?
According to the National Association of Social Workers (NASW), what is case management?
What is the essential and often conflicting purpose of case management, as mentioned in the passage?
What is the essential and often conflicting purpose of case management, as mentioned in the passage?
What is one of the key roles of case managers, as discussed in the passage?
What is one of the key roles of case managers, as discussed in the passage?
According to Dinerman (1992), how is case management defined?
According to Dinerman (1992), how is case management defined?
What is the bio-psycho-social model that underlies social work case management practice, as stated in the passage?
What is the bio-psycho-social model that underlies social work case management practice, as stated in the passage?
What is the purpose of the 2010 revisions mentioned in the text?
What is the purpose of the 2010 revisions mentioned in the text?
What certification and credentialing program for case management administrators is mentioned in the text?
What certification and credentialing program for case management administrators is mentioned in the text?
In 2016, which organizations announced an expanded collaboration to meet the growing demand for case management practitioners in the healthcare arena?
In 2016, which organizations announced an expanded collaboration to meet the growing demand for case management practitioners in the healthcare arena?
What certification levels does NASW offer for case managers?
What certification levels does NASW offer for case managers?
What does the Center for Case Management have a certification and credentialing program for?
What does the Center for Case Management have a certification and credentialing program for?
What aim does case management serve according to the text?
What aim does case management serve according to the text?
What distinguishes case management from managed care?
What distinguishes case management from managed care?
What is the primary method of financing mental health and substance abuse services in the country?
What is the primary method of financing mental health and substance abuse services in the country?
What distinguishes case management models that are client-driven from those that are provider-driven?
What distinguishes case management models that are client-driven from those that are provider-driven?
What is the difference between generalist or foundation practice and case management?
What is the difference between generalist or foundation practice and case management?
What sets case managers apart from generalist practitioners and groupworkers?
What sets case managers apart from generalist practitioners and groupworkers?
What is the primary objective of managed care programs?
What is the primary objective of managed care programs?
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Study Notes
Concerns with the Term 'Client'
- The main issue with the term 'client' is that it can imply dependency and a lack of autonomy.
- Many 'clients' struggle with feelings of resentment and powerlessness.
Professionalism and Empowerment
- Service users often feel disrespected and powerless when professionals fail to respect their time.
- Professionals who have difficulty arriving on time can damage their practice and undermine the trust of their clients.
- It is essential for professionals to be observant about the values of older adults and to respect their autonomy.
- Professionals who personally believe being on time isn't important are often seen as unprofessional.
Abuse of Power and Aversive Procedures
- One of the main concerns raised about professionals in the service system is the abuse of power.
- Professionals have been known to use aversive procedures, which are widely condemned.
- The American Association on Intellectual and Developmental Disabilities (AAIDD) has issued a position statement condemning the use of aversive procedures.
- Disability organizations demand an end to the use of aversive procedures.
Professional Decision-Making
- One of the main concerns about professionals' decision-making is that they often make decisions without consulting their clients.
- Despite regulatory agencies and certifying bodies' oversight, professionals may still make decisions that are not in the best interest of their clients.
History of Case Management
- The historical significance of case management practice dates back to the settlement house days in New York and Chicago.
- Social workers played a key role in supporting families during the settlement house days.
- Case management has its roots in social work practice.
Case Management Today
- According to the Case Management Society of America, case managers empower people to take control of their lives.
- Case managers work with clients to identify and achieve their goals.
- The National Association of Social Workers (NASW) defines case management as a process that aims to improve the well-being of individuals.
- The primary focus of case management is to empower individuals to take control of their lives.
Certification and Training
- Professional social workers receive their case management training through various programs.
- The National Academy of Certified Case Managers aims to assure the competency of case managers.
- The Case Management Society of America issues voluntary guidelines for case management practice.
- The National Association of Case Management provides resources and support for case managers.
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