Carrier Pre-Employment Process Quiz

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Questions and Answers

What is the first step a Background SME RC must take when they receive a Pre-Employment - Carrier Fresh service Ticket?

Change the Resolution due date

Document the Process

Review the ticket details (correct)

Initiate the background check

How many places must a Background SME RC verify the details during the ticket audit?

3 (correct)

What should a Background SME RC do if it has been more than 45 days from the start date for Early Career Requisitions?

Keep the ticket on hold (correct)

Complete the background check

Close the ticket immediately

Archive the Fresh service ticket

What message should be sent to the candidate once they confirm that they have started the background check?

Thank you so much for the update Signup and view all the answers

What should be included when documenting the process of sending the engagement email/text?

A screenshot of the sent message Signup and view all the answers

When changing the Resolution due date, what factor must the Background SME RC consider?

It must be adjusted to a weekday Signup and view all the answers

In the case of a ticket being placed on hold, what specific note must be added?

The background check will not be initiated now Signup and view all the answers

What should be done after the candidate's background check status is updated?

Take a screenshot of the message and screening status Signup and view all the answers

What should be done after receiving the Background Results email from GPS?

Update the Fresh Service Ticket with the screenshot of the email. Signup and view all the answers

What is the significance of the 45-day mark in the candidate follow-up process?

It triggers the usual follow-ups with the candidate. Signup and view all the answers

Which step is not mentioned as part of the Fresh Service Ticket resolution process?

Choosing the candidate's preferred job role. Signup and view all the answers

What action should be taken if a ticket remains in the bin for over a week?

Update the ticket with the latest information received. Signup and view all the answers

What status should you select when the background check is cleared?

Resolved Signup and view all the answers

What should be done with the background check status once it has been completed?

Update the status to cleared or failed as needed. Signup and view all the answers

Which action is essential for maintaining personal tracking of ticket progress?

Update 'My tracker BGV' at every step. Signup and view all the answers

Study Notes

Carrier Pre-Employment Process Overview

The process begins with the Background Subject Matter Expert (SME) reviewing the Fresh Service Pre-Employment Carrier Ticket within 1 business hour.
Audit details in three locations: Pre-Employment ticket, Offer ticket, and Workday package selection to ensure accuracy.

Documenting Engagements

For the US process, document communications by taking screenshots of sent emails/text messages and attaching them to the Fresh Service ticket.
Input the date of Text Engagement Follow-Up in the Fresh Service Ticket when applicable.

Candidate Confirmation Actions

After candidate confirmation of starting the background check, express gratitude and document the launch date of the background check in the ticket.

Handling Early Career Requisitions

If more than 45 days until a candidate’s start date, the ticket remains on hold; add a note clarifying the delay, and attach the offer ticket displaying the start date.

Tracking Background Checks

Follow up on any ticket that has been open for one week; update the ticket with the latest information received from GPS without changing its status.

Resolving Fresh Service Tickets

Upon receiving background results from GPS, update the Fresh Service Ticket with the results email screenshot and ensure a Randstad Offer team member is copied on the email.
Clarify whether the background check is cleared or failed, adding the corresponding details in the ticket.

Status Updates and Closure

Change the status of the Fresh Service Ticket to "Resolved" and set the Resolution Status to "Complete."
Keep personal tracking notes updated throughout the process for effective oversight of the ticket's progress.

Specific Status Notations

Attach a conversation screenshot for the status "Asked for an update" after completing Step 1.
Indicate "Launched on" with the date the background check started once Step 2 is complete.
For completed background checks, indicate "Completed" and update comments with the date of completion notification from GPS.

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Description

Test your knowledge on the step-by-step pre-employment process for carriers. This quiz covers key actions such as reviewing service tickets, communicating with candidates, and tracking background checks. Perfect for those involved in the hiring process.