Carrier Pre-Employment Step-by-Step Process PDF

**Carrier Pre-Employment Step-by-Step Process** [**[Step 1. Background SME RC reviews their assigned Fresh service Pre-Employment - Carrier Ticket ]**](#ya3y58e81vud) [**[Step 2. Background SME RC to Send Keep Warm to Candidate]**](#s8dbxbi3zlml) [**[Step 3. Background SME RC Continue to Track Ba...

**Carrier Pre-Employment Step-by-Step Process** [**[Step 1. Background SME RC reviews their assigned Fresh service Pre-Employment - Carrier Ticket ]**](#ya3y58e81vud) [**[Step 2. Background SME RC to Send Keep Warm to Candidate]**](#s8dbxbi3zlml) [**[Step 3. Background SME RC Continue to Track Background Check]**](#b7d1g7skdj11) [**[Step 4. How to Resolve a Fresh Service Ticket]**](#n0eihmunsr8t) []{#ya3y58e81vud.anchor}**Step 1. Background SME RC reviews their assigned Pre-Employment - Carrier Fresh service Ticket** - Review the ticket details within 1 business hour of the request being submitted. - Audit the ticket for this \> \< and verify the details in **3 places** which are the **Pre-Employment ticket, Offer ticket, and Workday package selection** over here \> \ - US Process- **Document the Process:** Snip a screenshot of your 'sent' email/ text message and paste it into your Fresh Service ticket. **Fresh Service Status: Waiting on Candidate** - Background SME RC to input the date of Text Engagement Follow-Up Sent into Fresh service Ticket from the 3 dots option. **Fresh Service Status: Waiting on Client** - (US process) After the candidate has confirmed that they successfully started the background check, provide them with a response "Thank you so much for the update" and take a screenshot of the message and workday screening screenshot and add the note as:\ "The BGC is launched on "Date when ticket received".\ Awaiting result/updates from GPS.\ - (CAN Process) After sending the email/text take a screenshot and add the note as: - **Early Career Requisitions:** - If it is more than 45 days from the start date then the ticket will need to be kept on hold instead of closed and mention a note as: (**As it is more than 45 days from the candidate\'s start date. The background check will not be initiated now. Hence keeping the ticket on-hold as it is an Early Careers requisition handed over by Wilson.)** And then add a screenshot of their offer ticket where the start date is mentioned and the background package selected should be **Requested by GPS.** - Change the Resolution due date by counting backwards to 45 days from the start date of the candidate and make sure **the date is adjusted to a weekday and not a weekend**.  - Once it is within the 45-day mark then we can do the usual follow-ups with the candidate. []{#b7d1g7skdj11.anchor}**Step 3. Background SME RC continues to Track Background Check** - If a ticket is in your bin for 1 week then please update the ticket as soon as possible by adding the latest update which was received from GPS. - Add a screenshot of that information and mention what is pending and don't change the status. **Step 4. How to Resolve the Fresh Service Ticket** - After receiving the Background Results email from GPS, update the Fresh Service Ticket with the screenshot of the email received. **Note: Always make sure one of our RCs (Randstad Offer team member) is CC'd in the email.**\ \ GPS completion email example below: - Add a note by pasting the above screenshot and mention: The BGC is completed and cleared on "the day when the BG was marked cleared" - Next add the Background Check **Cleared OR Failed "Yes or No" by selecting the 3 dots options.** - Then select the background check **cleared date / failed date by selecting the 3 dot options :**  - **Then email/text** the candidate as: **Fresh Service Status Drop-down: Resolved** []{#n0eihmunsr8t.anchor} 1. Select the **Status** drop-down on the right side of the FS Ticket 2. Update the **Status** to *Resolved* 3. Select the **Resolution Status** drop-down on the right 4. Update the **Resolution Status** as Complete 5. **IMPORTANT** - MUST select update to resolve and with this, your ticket will be closed. **NOTE: - Keep on updating "My tracker BGV" at every step. (Optional as this is created for keeping a personal track on the ticket progress)\ ** **Status -- Asked for an update,** when you receive the ticket and complete Step 1 by attaching the 1^st^ conversation email/text which you sent out to the candidate.**\ ** **Status- Launched on (the day when the BG was launched). Awaiting result from GPS,** when you complete the 2^nd^ step by attaching the screenshot from the screening section. **Status -** Asked the candidate to provide details to GPS on (the day when you followed up with the candidate).\ \ **Select MVR as per the ticket information.** **For BG completed scenario -\ \ Status -- Completed and update the comment as "**Completed and closed the ticket on (the date when you received the completion email from GPS".