Caregiver and Patient Healthcare Interactions

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Questions and Answers

What is one significant challenge that caregivers face regarding health care appointments?

  • Limited access to medication information
  • Inadequate mental health support for caregivers
  • Disjointed scheduling of health care appointments (correct)
  • Difficulty in communicating with health care providers

What do patients desire in their healthcare experience?

  • Less involvement in decision-making
  • More respect and dignity during interactions (correct)
  • Limited ability to ask questions
  • Increased wait times to see specialists

How do patients view their relationship with health care providers?

  • As a shared responsibility (correct)
  • As predominantly dependent on providers
  • As a one-sided responsibility
  • As a transactional relationship

What additional support would family caregivers of patients with dementia appreciate?

<p>Extended hours for respite care (D)</p> Signup and view all the answers

According to patients, what would improve their interactions with health care providers?

<p>Proactive and easy-to-understand discussions (D)</p> Signup and view all the answers

What do patients expect in relation to their unique health care needs?

<p>Assured attention from the health care system (C)</p> Signup and view all the answers

What do caregivers and health care providers seek regarding patient care coordination?

<p>A single point of contact for patient needs (C)</p> Signup and view all the answers

What is a common belief among the public regarding existing partnerships within the health care system?

<p>They should be maintained and protected (D)</p> Signup and view all the answers

What is emphasized as essential for patients during their interactions with the health care system?

<p>Dignity and respect (A)</p> Signup and view all the answers

Which recommendation focuses on improving the navigation ability of patients in the health care system?

<p>Simplify the process of accessing care (A)</p> Signup and view all the answers

What is considered a foundational aspect of an integrated health care system?

<p>Effective primary care (A)</p> Signup and view all the answers

Which option is included in the recommendations for improving health care delivery?

<p>Increased variety of virtual care options (A)</p> Signup and view all the answers

What does the recommendation about data in health care focus on?

<p>Using data for accountability and improving outcomes (A)</p> Signup and view all the answers

What is the primary goal of strengthening partnerships between health and social services?

<p>To address determinants of health collectively (A)</p> Signup and view all the answers

What does the financial incentives recommendation aim to achieve?

<p>Improved health outcomes for communities (C)</p> Signup and view all the answers

Which recommendation specifically addresses wait times in health care?

<p>Maximize existing resources and make strategic new investments (D)</p> Signup and view all the answers

What was one way input was gathered for this report?

<p>Ten regional engagement sessions (B)</p> Signup and view all the answers

What overarching theme was common among responses from participants?

<p>Need for easily accessible services (B)</p> Signup and view all the answers

What did participants express about the role of primary care providers?

<p>They should act as a quarterback for patients (C)</p> Signup and view all the answers

How did family caregivers feel about communication in health care?

<p>They experienced frustration with communication among providers (B)</p> Signup and view all the answers

What type of engagement session involved Francophone stakeholders?

<p>A virtual engagement session across 16 locations (C)</p> Signup and view all the answers

What partnership did patients express a desire to see improved?

<p>Between housing, social services, and health care (B)</p> Signup and view all the answers

What feedback mechanism was used to gather insights from health care professionals?

<p>Formal written submissions and meetings (B)</p> Signup and view all the answers

What is a significant issue raised by caregivers regarding service navigation?

<p>Caregivers often have to re-tell patient information (B)</p> Signup and view all the answers

What is a primary benefit of telemedicine mentioned in the content?

<p>It improves access to care in underserved communities. (D)</p> Signup and view all the answers

How do integrated health care systems improve patient care?

<p>By promoting prevention and well-being. (B)</p> Signup and view all the answers

What challenge still persists in the current health care system despite its benefits?

<p>Access to care is often delayed. (B)</p> Signup and view all the answers

What role do Ontario Health Agency and Ontario Health Teams play in health care?

<p>They are key in creating an integrated health care system. (B)</p> Signup and view all the answers

What is a key feature of a well-integrated health care system?

<p>Centralized intake and shared electronic medical records. (B)</p> Signup and view all the answers

What can be expected when resources follow the patient in an integrated health care system?

<p>More efficient and coordinated care. (A)</p> Signup and view all the answers

Why is remote patient monitoring considered effective?

<p>It allows providers to coach many patients remotely. (C)</p> Signup and view all the answers

What do patients generally believe about the quality of care they receive?

<p>It is generally of high quality. (C)</p> Signup and view all the answers

What is the primary strategic goal of Ontario's Patient Engagement Framework?

<p>To create a strong culture for patient, caregiver, and public engagement (B)</p> Signup and view all the answers

Which of the following is NOT listed as a core principle for success in the framework?

<p>Efficiency (D)</p> Signup and view all the answers

How should engagement approaches be determined according to the framework?

<p>Customized depending on engagement goals and setting (A)</p> Signup and view all the answers

Which of the following is an example of an engagement enabler mentioned in the framework?

<p>Providing easy-to-understand information (B)</p> Signup and view all the answers

What does the principle of empowerment emphasize in patient engagement?

<p>Patients and caregivers should confidently express their needs (C)</p> Signup and view all the answers

What is a desired outcome of the engagement framework for Ontarians?

<p>A strong culture of engagement resulting in better health care (C)</p> Signup and view all the answers

In which domain is patient engagement encouraged according to the framework?

<p>Personal health care decisions (D)</p> Signup and view all the answers

What role does 'learning' play in the patient engagement framework?

<p>It promotes mutual understanding among all participants (C)</p> Signup and view all the answers

What is a primary benefit of engaging patients in health organizations?

<p>To determine if existing programs meet patient needs (D)</p> Signup and view all the answers

Which method allows health organizations to obtain direct feedback from patients?

<p>Consult (A)</p> Signup and view all the answers

How can health organizations demonstrate accountability and transparency?

<p>Engaging patients in decision-making (A)</p> Signup and view all the answers

What is essential for integrated patient engagement?

<p>Matching approaches to situations and timing (D)</p> Signup and view all the answers

What role do patient representatives play in health organizations?

<p>They can provide insights in hiring processes. (D)</p> Signup and view all the answers

Which approach involves patients and healthcare professionals problem-solving together?

<p>Collaborate (C)</p> Signup and view all the answers

What is the primary focus of the method labeled as 'Share'?

<p>To make information understandable and actionable (A)</p> Signup and view all the answers

Which statement best reflects the priorities in health organization policies?

<p>They should reflect the values of all patient populations, past and future. (C)</p> Signup and view all the answers

Flashcards

Patient and Family Centered Care

The principle of treating patients and their families as active partners in their care journey. This emphasizes respect, dignity, and shared decision-making.

Integration in Healthcare

Ensuring that the health care system is easy to navigate, accessible, and integrates seamlessly with other services like social care.

Innovation in Healthcare

Using technology and innovative approaches to provide health care, including virtual care options and adapting home care services.

Data-Driven Healthcare

Ensuring that health data is used strategically for transparency, accountability, and improvement of patient outcomes and population health.

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Collaboration between Health and Social Services

Enhancing partnerships between health and social services to address social determinants of health and provide holistic support to individuals.

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Capacity Building in Healthcare

Building a health care system that is sustainable and flexible, addressing current and future capacity needs by utilizing existing resources effectively.

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Leadership Development in Healthcare

Developing strong leadership that promotes collaboration, innovation, and inter-professional teamwork for modernizing the health care system.

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Financial Incentives in Healthcare

Financial incentives designed to promote improved health outcomes for patients, better population health, and value for taxpayers.

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Ontario Health System Report

A report based on input from over 1,500 people, including patients, families, health care professionals, and organizations.

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Patient Engagement

Engaging with various groups, including patients, families, and healthcare workers, to collect their thoughts and suggestions for improving the Ontario health care system.

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Engagement Methods

The process of gathering information from individuals and organizations through structured meetings, questionnaires, and email communication, to understand their perspectives and experiences.

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Feedback Analysis

The process of reviewing feedback received from patients, families, health care professionals, and organizations, and using it to inform the development of recommendations and solutions.

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Clear and Accessible Services

The desire for publicly available health care services that are easy to understand and navigate.

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Patient-Centred care

Patients want more options and flexibility in how they access healthcare, and they want to be actively involved in their care decisions.

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Primary Care Provider as a Guide

The desire for a health care system where patients feel supported and guided through their health care journey by a primary care provider.

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Integrated Healthcare

The desire for better connections between health care, social services, and housing, to address the needs of patients more holistically.

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Integrated Healthcare System

A health care system that is easy to navigate and connects seamlessly with other services like social care, making it easier for patients to access the care they need.

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Patients at the center of healthcare

Patients feel like they have a voice and their unique needs are heard.

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Improved Scheduling for Caregivers

Caregivers want to be able to schedule appointments and access support services that fit around their demanding schedules.

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Partners in Health Care

Patients and providers have a shared responsibility for health care, including easy access to and sharing of health information.

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Positive Patient Experience

Patients expect to be treated with respect and dignity throughout their interactions with the health care system.

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Strong Partnerships in Healthcare

The public believes that existing partnerships within the healthcare system should be preserved for a strong healthcare network.

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Telemedicine for Remote Access

The use of technology to improve access to care for people living in remote areas, where in-person healthcare options are limited.

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Shared Electronic Medical Records

Collecting and sharing health data across different healthcare systems to improve efficiency and patient care.

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Feedback Analysis in Healthcare

The process of evaluating and analyzing feedback from patients, families, and healthcare professionals to identify areas for improvement in the healthcare system.

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Access Challenges in Healthcare

The challenge of having limited access to healthcare services, resulting in delays in getting treatment.

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Emphasis on Prevention and Well-being

A healthcare system that focuses on preventing illness and keeping people healthy, aiming to reduce reliance on hospital care.

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Remote Patient Monitoring and Digital Self-Care

The ability of a small group of healthcare professionals to provide care to a larger number of patients using technology.

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Resources Follow the Patient

A healthcare approach where resources are allocated based on the needs of the individual patient.

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Patient Engagement in Ontario

A collaborative process where patients, caregivers, and the public actively participate in health care decisions and contribute to improving the overall quality of care.

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Ontario's Patient Engagement Framework

A framework outlining six core principles — Partnership, Learning, Empowerment, Respect, Transparency, and Responsiveness — that guide effective patient engagement in Ontario's healthcare system.

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Strong Culture of Engagement

Creating a culture where everyone involved in healthcare feels comfortable sharing their perspectives, experiences, and concerns, leading to improvements in care and health outcomes.

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Spectrum of Engagement Approaches

Various approaches to engaging patients, ranging from sharing information to collaborating on decision-making, tailored to the specific engagement goals and context.

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Enablers of Patient Engagement

Essential elements that enable effective patient engagement, including continuous quality improvement, accessible information, inclusive participation, and rigorous evaluation.

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Partnership in Patient Engagement

Mutually respectful and beneficial relationships that involve patients, families, caregivers, and health professionals working together to achieve better health outcomes.

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Learning in Patient Engagement

Recognizing that everyone involved in patient engagement has something to learn, whether it's about each other's perspectives, the issue at hand, or potential improvements.

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Empowerment in Patient Engagement

Empowering patients and families to express their needs, perspectives, and concerns freely and confidently, without fear of repercussions.

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Patient Engagement in Policy and Governance

Engaging patients in a health care organization's decision-making processes. This can be through appointing patient representatives to a board, hosting public meetings or establishing patient advisory panels, or striking a patients' panel to provide advice on strategic decisions.

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Accountability through Patient Engagement

Ensuring that health organizations are transparent and accountable to the needs of patients and caregivers. This includes reflecting the values and priorities of patients in policy priorities and resource allocation.

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Patient Engagement: Responding to Patient Needs

A key approach to patient engagement where health organizations, associations, government agencies, and policymakers involve patients in decision-making processes to ensure transparency, accountability, and responsiveness to patient needs.

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Patient Engagement: Information Sharing

When health organizations present information in an easy-to-understand manner that empowers patients and caregivers to make informed decisions. This includes providing information that supports personal care choices, engagement with programs, services, policies, or decisions.

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Patient Engagement: Consultation

A patient engagement method where health professionals, organizations, and system planners gather feedback from patients and caregivers on health issues, policies, or decisions.

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Patient Engagement: Collaboration

A patient engagement approach that involves patients, caregivers, health professionals, planners, and organizations in actively working together to solve problems related to health issues, policies, or decisions.

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Patient Engagement: Deliberation

A patient engagement method involving patients and their caregivers in discussions about health issues, policies, or decisions. This approach aims to explore potential solutions in collaboration with healthcare professionals.

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Patient Engagement: Right Approach, Right Time

The act of matching the right patient engagement approach to the right situation and time. It involves considering multiple approaches to achieve the desired outcome.

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Study Notes

Patient and Family Centered Care

  • The Premier's Council developed 10 strategic policy recommendations to address hallway health care and build a sustainable health system, based on research and input from Ontarians.
  • Patients should be treated with dignity and respect.
  • Simplify navigating the health care system, improve digital access to personal health information, and support patients and providers throughout their health care journey.
  • Implement virtual care options, modernize home care, and provide community-based alternatives.
  • Use data strategically for improved health outcomes and accountability
  • Build stronger partnerships between health and social services to support Ontarians.
  • Create financial incentives for improved health outcomes and value for taxpayers.
  • Address short and long-term capacity pressures and invest in skills, focusing on system modernization leadership.

Information Gathering

  • Thousands of patients, caregivers, families, health professionals, and organizations participated through:
    • Ten regional engagement sessions (650+ participants)
    • A virtual session with Francophone stakeholders (250+)
    • Initial dialogues with Indigenous communities
    • Input from over 80 health sector leaders in sub-committees.
    • 500+ written survey responses and emails.
  • Ontarians shared personal experiences using [email protected]
  • Feedback from health professionals and associations/ meetings also considered.

Patient Feedback Themes

  • Easily understood and accessible publicly available services.
  • Increased patient choice and flexibility in how they access care, with engaged participation in their health journey.
  • Greater confidence in the system with primary care acting as a quarterback, addressing personal needs.
  • Strengthened partnerships between housing, social services, and health care.

Patient Concerns and Family Experiences

  • Caregivers encounter difficulty in navigating the system, with fragmented communication among care providers.
  • Need for a single point of contact to ensure a patient's needs are met throughout their health journey.
  • Improved scheduling for appointments and care visits is crucial, especially for family caregivers.
  • Respite care or extended hours for family caregivers of patients with dementia is needed.

Patient-Provider Partnerships

  • Patients view health care as a shared responsibility, and patients and providers want more shared information.
  • Patients want a smoother, more easily understood patient experience, with improved interactions and communication.
  • Effective, respectful, and proactive communication should be the norm.

Established Partnerships

  • Existing partnerships within the health care system should be maintained.
  • Integrated primary care teams are appreciated.

Digital Health

  • Telemedicine has been vital in reaching remote, rural, Francophone, and Indigenous communities.

Patient Engagement Framework

  • Strategic Goal: Strong culture of engagement for high-quality health care.
  • Principles: Partnership, transparency, learning, responsiveness, empowerment, and respect.
  • Engagement Approaches: Share, consult, deliberate and collaborate.
  • Enablers: Strong ethics and values, knowledge and understanding, infrastructure and resource support.

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