Podcast
Questions and Answers
What is one significant challenge that caregivers face regarding health care appointments?
What is one significant challenge that caregivers face regarding health care appointments?
- Limited access to medication information
- Inadequate mental health support for caregivers
- Disjointed scheduling of health care appointments (correct)
- Difficulty in communicating with health care providers
What do patients desire in their healthcare experience?
What do patients desire in their healthcare experience?
- Less involvement in decision-making
- More respect and dignity during interactions (correct)
- Limited ability to ask questions
- Increased wait times to see specialists
How do patients view their relationship with health care providers?
How do patients view their relationship with health care providers?
- As a shared responsibility (correct)
- As predominantly dependent on providers
- As a one-sided responsibility
- As a transactional relationship
What additional support would family caregivers of patients with dementia appreciate?
What additional support would family caregivers of patients with dementia appreciate?
According to patients, what would improve their interactions with health care providers?
According to patients, what would improve their interactions with health care providers?
What do patients expect in relation to their unique health care needs?
What do patients expect in relation to their unique health care needs?
What do caregivers and health care providers seek regarding patient care coordination?
What do caregivers and health care providers seek regarding patient care coordination?
What is a common belief among the public regarding existing partnerships within the health care system?
What is a common belief among the public regarding existing partnerships within the health care system?
What is emphasized as essential for patients during their interactions with the health care system?
What is emphasized as essential for patients during their interactions with the health care system?
Which recommendation focuses on improving the navigation ability of patients in the health care system?
Which recommendation focuses on improving the navigation ability of patients in the health care system?
What is considered a foundational aspect of an integrated health care system?
What is considered a foundational aspect of an integrated health care system?
Which option is included in the recommendations for improving health care delivery?
Which option is included in the recommendations for improving health care delivery?
What does the recommendation about data in health care focus on?
What does the recommendation about data in health care focus on?
What is the primary goal of strengthening partnerships between health and social services?
What is the primary goal of strengthening partnerships between health and social services?
What does the financial incentives recommendation aim to achieve?
What does the financial incentives recommendation aim to achieve?
Which recommendation specifically addresses wait times in health care?
Which recommendation specifically addresses wait times in health care?
What was one way input was gathered for this report?
What was one way input was gathered for this report?
What overarching theme was common among responses from participants?
What overarching theme was common among responses from participants?
What did participants express about the role of primary care providers?
What did participants express about the role of primary care providers?
How did family caregivers feel about communication in health care?
How did family caregivers feel about communication in health care?
What type of engagement session involved Francophone stakeholders?
What type of engagement session involved Francophone stakeholders?
What partnership did patients express a desire to see improved?
What partnership did patients express a desire to see improved?
What feedback mechanism was used to gather insights from health care professionals?
What feedback mechanism was used to gather insights from health care professionals?
What is a significant issue raised by caregivers regarding service navigation?
What is a significant issue raised by caregivers regarding service navigation?
What is a primary benefit of telemedicine mentioned in the content?
What is a primary benefit of telemedicine mentioned in the content?
How do integrated health care systems improve patient care?
How do integrated health care systems improve patient care?
What challenge still persists in the current health care system despite its benefits?
What challenge still persists in the current health care system despite its benefits?
What role do Ontario Health Agency and Ontario Health Teams play in health care?
What role do Ontario Health Agency and Ontario Health Teams play in health care?
What is a key feature of a well-integrated health care system?
What is a key feature of a well-integrated health care system?
What can be expected when resources follow the patient in an integrated health care system?
What can be expected when resources follow the patient in an integrated health care system?
Why is remote patient monitoring considered effective?
Why is remote patient monitoring considered effective?
What do patients generally believe about the quality of care they receive?
What do patients generally believe about the quality of care they receive?
What is the primary strategic goal of Ontario's Patient Engagement Framework?
What is the primary strategic goal of Ontario's Patient Engagement Framework?
Which of the following is NOT listed as a core principle for success in the framework?
Which of the following is NOT listed as a core principle for success in the framework?
How should engagement approaches be determined according to the framework?
How should engagement approaches be determined according to the framework?
Which of the following is an example of an engagement enabler mentioned in the framework?
Which of the following is an example of an engagement enabler mentioned in the framework?
What does the principle of empowerment emphasize in patient engagement?
What does the principle of empowerment emphasize in patient engagement?
What is a desired outcome of the engagement framework for Ontarians?
What is a desired outcome of the engagement framework for Ontarians?
In which domain is patient engagement encouraged according to the framework?
In which domain is patient engagement encouraged according to the framework?
What role does 'learning' play in the patient engagement framework?
What role does 'learning' play in the patient engagement framework?
What is a primary benefit of engaging patients in health organizations?
What is a primary benefit of engaging patients in health organizations?
Which method allows health organizations to obtain direct feedback from patients?
Which method allows health organizations to obtain direct feedback from patients?
How can health organizations demonstrate accountability and transparency?
How can health organizations demonstrate accountability and transparency?
What is essential for integrated patient engagement?
What is essential for integrated patient engagement?
What role do patient representatives play in health organizations?
What role do patient representatives play in health organizations?
Which approach involves patients and healthcare professionals problem-solving together?
Which approach involves patients and healthcare professionals problem-solving together?
What is the primary focus of the method labeled as 'Share'?
What is the primary focus of the method labeled as 'Share'?
Which statement best reflects the priorities in health organization policies?
Which statement best reflects the priorities in health organization policies?
Flashcards
Patient and Family Centered Care
Patient and Family Centered Care
The principle of treating patients and their families as active partners in their care journey. This emphasizes respect, dignity, and shared decision-making.
Integration in Healthcare
Integration in Healthcare
Ensuring that the health care system is easy to navigate, accessible, and integrates seamlessly with other services like social care.
Innovation in Healthcare
Innovation in Healthcare
Using technology and innovative approaches to provide health care, including virtual care options and adapting home care services.
Data-Driven Healthcare
Data-Driven Healthcare
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Collaboration between Health and Social Services
Collaboration between Health and Social Services
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Capacity Building in Healthcare
Capacity Building in Healthcare
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Leadership Development in Healthcare
Leadership Development in Healthcare
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Financial Incentives in Healthcare
Financial Incentives in Healthcare
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Ontario Health System Report
Ontario Health System Report
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Patient Engagement
Patient Engagement
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Engagement Methods
Engagement Methods
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Feedback Analysis
Feedback Analysis
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Clear and Accessible Services
Clear and Accessible Services
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Patient-Centred care
Patient-Centred care
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Primary Care Provider as a Guide
Primary Care Provider as a Guide
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Integrated Healthcare
Integrated Healthcare
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Integrated Healthcare System
Integrated Healthcare System
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Patients at the center of healthcare
Patients at the center of healthcare
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Improved Scheduling for Caregivers
Improved Scheduling for Caregivers
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Partners in Health Care
Partners in Health Care
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Positive Patient Experience
Positive Patient Experience
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Strong Partnerships in Healthcare
Strong Partnerships in Healthcare
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Telemedicine for Remote Access
Telemedicine for Remote Access
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Shared Electronic Medical Records
Shared Electronic Medical Records
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Feedback Analysis in Healthcare
Feedback Analysis in Healthcare
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Access Challenges in Healthcare
Access Challenges in Healthcare
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Emphasis on Prevention and Well-being
Emphasis on Prevention and Well-being
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Remote Patient Monitoring and Digital Self-Care
Remote Patient Monitoring and Digital Self-Care
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Resources Follow the Patient
Resources Follow the Patient
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Patient Engagement in Ontario
Patient Engagement in Ontario
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Ontario's Patient Engagement Framework
Ontario's Patient Engagement Framework
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Strong Culture of Engagement
Strong Culture of Engagement
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Spectrum of Engagement Approaches
Spectrum of Engagement Approaches
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Enablers of Patient Engagement
Enablers of Patient Engagement
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Partnership in Patient Engagement
Partnership in Patient Engagement
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Learning in Patient Engagement
Learning in Patient Engagement
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Empowerment in Patient Engagement
Empowerment in Patient Engagement
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Patient Engagement in Policy and Governance
Patient Engagement in Policy and Governance
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Accountability through Patient Engagement
Accountability through Patient Engagement
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Patient Engagement: Responding to Patient Needs
Patient Engagement: Responding to Patient Needs
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Patient Engagement: Information Sharing
Patient Engagement: Information Sharing
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Patient Engagement: Consultation
Patient Engagement: Consultation
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Patient Engagement: Collaboration
Patient Engagement: Collaboration
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Patient Engagement: Deliberation
Patient Engagement: Deliberation
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Patient Engagement: Right Approach, Right Time
Patient Engagement: Right Approach, Right Time
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Study Notes
Patient and Family Centered Care
- The Premier's Council developed 10 strategic policy recommendations to address hallway health care and build a sustainable health system, based on research and input from Ontarians.
- Patients should be treated with dignity and respect.
- Simplify navigating the health care system, improve digital access to personal health information, and support patients and providers throughout their health care journey.
- Implement virtual care options, modernize home care, and provide community-based alternatives.
- Use data strategically for improved health outcomes and accountability
- Build stronger partnerships between health and social services to support Ontarians.
- Create financial incentives for improved health outcomes and value for taxpayers.
- Address short and long-term capacity pressures and invest in skills, focusing on system modernization leadership.
Information Gathering
- Thousands of patients, caregivers, families, health professionals, and organizations participated through:
- Ten regional engagement sessions (650+ participants)
- A virtual session with Francophone stakeholders (250+)
- Initial dialogues with Indigenous communities
- Input from over 80 health sector leaders in sub-committees.
- 500+ written survey responses and emails.
- Ontarians shared personal experiences using [email protected]
- Feedback from health professionals and associations/ meetings also considered.
Patient Feedback Themes
- Easily understood and accessible publicly available services.
- Increased patient choice and flexibility in how they access care, with engaged participation in their health journey.
- Greater confidence in the system with primary care acting as a quarterback, addressing personal needs.
- Strengthened partnerships between housing, social services, and health care.
Patient Concerns and Family Experiences
- Caregivers encounter difficulty in navigating the system, with fragmented communication among care providers.
- Need for a single point of contact to ensure a patient's needs are met throughout their health journey.
- Improved scheduling for appointments and care visits is crucial, especially for family caregivers.
- Respite care or extended hours for family caregivers of patients with dementia is needed.
Patient-Provider Partnerships
- Patients view health care as a shared responsibility, and patients and providers want more shared information.
- Patients want a smoother, more easily understood patient experience, with improved interactions and communication.
- Effective, respectful, and proactive communication should be the norm.
Established Partnerships
- Existing partnerships within the health care system should be maintained.
- Integrated primary care teams are appreciated.
Digital Health
- Telemedicine has been vital in reaching remote, rural, Francophone, and Indigenous communities.
Patient Engagement Framework
- Strategic Goal: Strong culture of engagement for high-quality health care.
- Principles: Partnership, transparency, learning, responsiveness, empowerment, and respect.
- Engagement Approaches: Share, consult, deliberate and collaborate.
- Enablers: Strong ethics and values, knowledge and understanding, infrastructure and resource support.
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