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Questions and Answers
What should you avoid doing when communicating with a hearing-impaired person?
What should you avoid doing when communicating with a hearing-impaired person?
When communicating with a visually impaired person, which practice is crucial?
When communicating with a visually impaired person, which practice is crucial?
How should you approach a person with Alzheimer's disease during communication?
How should you approach a person with Alzheimer's disease during communication?
What should you do if a hearing-impaired person misunderstands what you said?
What should you do if a hearing-impaired person misunderstands what you said?
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What is an important consideration when speaking to a person who uses glasses or contact lenses?
What is an important consideration when speaking to a person who uses glasses or contact lenses?
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What does silence between two people primarily indicate?
What does silence between two people primarily indicate?
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Which of the following is NOT considered a barrier to communication?
Which of the following is NOT considered a barrier to communication?
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What is a common fear that may hinder communication with older adults?
What is a common fear that may hinder communication with older adults?
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Which technique should be avoided when communicating with older adults?
Which technique should be avoided when communicating with older adults?
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In active and effective listening, what does the listener need to do?
In active and effective listening, what does the listener need to do?
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What is an effective way to facilitate communication with older adults?
What is an effective way to facilitate communication with older adults?
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What should you do if a patient uses hearing aids?
What should you do if a patient uses hearing aids?
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Why is it important to be attentive to the environment when communicating?
Why is it important to be attentive to the environment when communicating?
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What is the primary function of communication in nursing interactions?
What is the primary function of communication in nursing interactions?
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Which of the following is NOT a component of the communication process?
Which of the following is NOT a component of the communication process?
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What aspect of meaningful communication contributes to healthy aging among older adults?
What aspect of meaningful communication contributes to healthy aging among older adults?
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Which of the following verbal communication guidelines is recommended for effectively communicating with older adults?
Which of the following verbal communication guidelines is recommended for effectively communicating with older adults?
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What is an important aspect to consider when using non-verbal communication?
What is an important aspect to consider when using non-verbal communication?
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Why is it important to avoid using long and complicated instructions when communicating with older adults?
Why is it important to avoid using long and complicated instructions when communicating with older adults?
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How does verbal communication primarily differ from non-verbal communication?
How does verbal communication primarily differ from non-verbal communication?
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What role does feedback play in the communication process?
What role does feedback play in the communication process?
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What does good eye contact typically suggest in communication?
What does good eye contact typically suggest in communication?
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Which of the following is NOT considered a form of nonverbal communication?
Which of the following is NOT considered a form of nonverbal communication?
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How can gestures facilitate communication between individuals speaking different languages?
How can gestures facilitate communication between individuals speaking different languages?
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Which of the following statements about facial expressions is true?
Which of the following statements about facial expressions is true?
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What does a person's gait indicate in nonverbal communication?
What does a person's gait indicate in nonverbal communication?
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What message can general physical appearance convey in a healthcare setting?
What message can general physical appearance convey in a healthcare setting?
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What role does touch play in nonverbal communication?
What role does touch play in nonverbal communication?
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How does posture function in nonverbal communication?
How does posture function in nonverbal communication?
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Study Notes
Communication
- Is the process of exchanging information and generating and transmitting meanings between individuals.
- Is the basis of society and the most essential part of nurse-patient interactions.
- The ability to communicate is fundamental to human functioning and well-being
Communication process
- Includes following components:
- Stimulus
- Source (encoder)
- Message
- Channel of Communication
- Receiver (decoder)
- Feedback
Meaningful Communication & Active Involvement In Society
- Contributes to healthy aging
- Improves older adults' chances of:
- Living longer
- Responding better to health care interventions
- Maintaining optimal function
Forms of Communication
- Verbal
- Exchange of information using spoken or written words
- Relies on language
- Language helps nurses assess the patient's understanding and feelings
- Nurses use language extensively when providing care
- Examples include writing care plans, giving oral reports, public speaking, and writing for publication
- Non-verbal
- Transmission of information without using words.
- Often termed as body language
- Helps nurses understand subtle and hidden meanings of what is said verbally.
- Nurses must be aware of both the nonverbal and verbal communication they send and receive from patients.
Verbal Communication Guidelines
- Do not yell or speak too loudly
- Communicate at eye level
- Minimize background noise
- Monitor patient’s reaction
- Use touch as appropriate
- Supplement verbal instruction with written instructions
- Use positive terms
- Avoid using medical jargon.
- Avoid long, complicated instructions.
- Determine how the patient would like to be addressed.
- Use caring responses and listening.
- Encourage reminiscing.
Forms of Nonverbal Communication
- Touch
- A personal behavior and means different things to different people.
- One of the most effective nonverbal ways to express feelings of comfort, love, affection, security, anger, frustration, aggression and excitement.
- Eye Contact
- Communication begins with eye contact.
- Suggests willingness to listen and to keep communication open.
- Facial Expressions
- The face is the most expressive part of the body.
- Conveys anger, sadness, fear, and contempt.
- Nurses need to learn to control their own facial expressions.
- Posture
- The way a person holds the body.
- Good alignment vs slouch.
- Indicates pain or physical limitations.
- Gait
- Manner of walking/ way of walking.
- Bouncy purposeful walking vs shuffling gait.
- Certain gaits are associated with diseases.
- Gestures
- Use of body parts can carry numerous messages.
- Signifies when two people speaking in different languages attempt to communicate.
- General Physical Appearance
- Most illnesses cause alterations in general appearance.
- Observing helps detect illness or evaluate the effectiveness of therapy.
- Modes of Dress and Grooming
- Carry significant nonverbal messages.
- Little interest vs detailed interests on grooming.
- Sounds
- Crying, moaning, gasping, and sighing are oral but nonverbal forms of communication.
- Silence
- Silence between two people might indicate complete understanding to each other, individuals are thinking, or might mean anger to each other.
Barriers to Communication
- Failure to Perceive the Patient as a Human Being
- Failure to Listen
- Changing the Subject
- Giving False Assurance
- Gossip and Rumor
- Inappropriate reassurances
- Making judgments
- Giving advice, telling the person what should be avoided
- Challenging
- Improper questioning
- Fear of one’s own aging
- Fear of showing emotion
- Fear of missing something
- Fear of being called on to rectify every problem
- Lack of knowledge of patient’s culture, goals, and values.
- Unresolved issues with aging relatives in own family
- Feelings that professional distance must be maintained.
- Being overworked, or overscheduled.
Active and Effective Listening
- Listening is a skill that involves both hearing and interpreting what the other says.
- It requires attention and concentration to sort out, evaluate, and validate clues to better understand the TRUE meaning of what is being said.
Improved Communication with Older Adults
- Make sure the patient knows that you are talking.
- Face the patient, be sure that your mouth or face is visible to him/her.
- Speak clearly but do not exaggerate lip movement.
- DO NOT SHOUT.
- Speak a little more slowly.
- Check if the patient uses hearing aids, glasses, or other adaptive equipment.
- Give the patient chance to ask questions.
- Keep communication short and to the point. Ask one question at a time.
- Be aware of the person's health issues.
- Allow the elderly person to reminisce and to grieve.
- Respect the elderly person’s background, knowledge, and values.
- Be attentive to the environment in which you are communicating.
- Speak clearly and articulately, and make eye contact.
- Adjust your volume appropriately.
- Use clear and precise questions and sentences.
- Employ visual aids, if possible.
- Take it slow, be patient, and smile.
Communicating with Persons Who Are Hearing Impaired
- Check for hearing aids and glasses.
- Reduce environmental noise.
- Get the patient’s attention before speaking.
- Face patient with mouth visible.
- Do not chew gum.
- Speak at normal volume- DO NOT SHOUT
- Rephrase rather than repeat if misunderstood.
- Keep your hands away from your face while talking.
Communicating with Persons Who Are Visually Impaired
- Check for use of glasses or contact lenses.
- Identify yourself when you enter a room and notify patients when leaving the room.
- Do not rely on gestures or nonverbal communication.
- Use at least 14-point print.
- Use indirect lighting, avoiding glare.
- Allow the person to take your arm for guidance.
- Ask how you may help: increasing the light, reading the menu, describing where things are, or in some other way.
- Call out the person’s name before touching.
Communicating with Persons with Alzheimer’s Disease
- Always approach the person from the front, or within his/her line of vision.
- Speak in a normal tone of voice.
- Face the person as you talk to him/her.
- Avoid settings with a lot of sensory stimulation, like a large room where many people are talking, a high-traffic area, or a very noisy place.
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Description
This quiz explores the essential role of communication in nursing, covering the communication process, its components, and its impact on patient care. It emphasizes the importance of meaningful communication for older adults and how it contributes to their well-being and health outcomes.