Questions and Answers
What is described as a central task for the success of the consultation?
Non-verbal communication
Which aspect is essential for avoiding problems in the consultation process?
Not paying attention to non-verbal communication
Why is it important to involve the patient in the consultation process?
To maintain a long-term relationship
What are the consequences of neglecting relationship building with patients?
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Why will patients feel less understood and supported if proper efforts are not made?
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What happens if relationship building is taken for granted or forgotten?
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Why is it important for doctors to recognize patients' non-verbal cues?
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In the context of non-verbal communication, what does 'affect' refer to?
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How can a doctor's use of eye contact influence the success of a consultation?
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Which aspect of non-verbal behavior should doctors be aware of regarding their own actions?
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How can recognizing patients' non-verbal cues benefit doctors?
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What role does body posture play in non-verbal communication between doctors and patients?
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What aspect of non-verbal communication involves physical distance between communicators?
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Which non-verbal cue is associated with hand and arm gestures, fidgeting, and nodding?
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What is a key component of empathy in non-verbal communication according to the text?
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Which aspect of non-verbal communication involves factors like pitch, rate, volume, and intonation?
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What is the two-stage process of empathy highlighted in the text?
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Which environmental cue includes factors like location, furniture placement, lighting, temperature, and color?
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