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Questions and Answers
Which of the following is a key reason why organizations have call centers?
Which of the following is a key reason why organizations have call centers?
- To personally connect with customers
- To handle inbound and outbound calls from customers (correct)
- To outsource customer service to another company
- To make products or services available 24/7
What is a key benefit of having a call center?
What is a key benefit of having a call center?
- Organizations can outsource call center services
- Customers can have their issues addressed and handled quickly (correct)
- Phone calls are the only interactions organizations have with customers
- Call centers can be located within an organization
Why are call centers important for organizations?
Why are call centers important for organizations?
- To have representatives available when customers call for service or support (correct)
- To outsource customer service
- To handle inbound calls only
- To personally connect with customers
Why are customer phone calls valuable for organizations?
Why are customer phone calls valuable for organizations?
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What is a key advantage of call centers?
What is a key advantage of call centers?
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