Call Center Quiz

To personally connect with customers

To handle inbound and outbound calls from customers (correct)

To outsource customer service to another company

To make products or services available 24/7

Organizations can outsource call center services

Customers can have their issues addressed and handled quickly (correct)

Phone calls are the only interactions organizations have with customers

Call centers can be located within an organization

To have representatives available when customers call for service or support (correct)

To outsource customer service

To handle inbound calls only

To personally connect with customers

<p>Phone calls are the only opportunity to personally connect with customers</p> Signup and view all the answers

<p>They can make an organization available 24/7</p> Signup and view all the answers