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Questions and Answers
Which area of the company handles calls to communicate directly with customers or clients?
Which area of the company handles calls to communicate directly with customers or clients?
- The processing area
- The voice area (correct)
- The non-voice area
- The evaluation area
What do employees in the non-voice areas handle?
What do employees in the non-voice areas handle?
- Recording, processing, and evaluation of transactions (correct)
- Handling calls to communicate with customers
- Handling media and information
- Computerized tasks
What are the employees in the voice area responsible for?
What are the employees in the voice area responsible for?
- Handling media and information
- Recording, processing, and evaluation of transactions
- Computerized tasks
- Handling calls to communicate with customers (correct)
Study Notes
Customer Communication
- The voice area of a company handles calls to communicate directly with customers or clients.
Non-Voice Areas
- Employees in non-voice areas handle tasks that do not involve direct customer communication.
Voice Area Responsibilities
- Employees in the voice area are responsible for communicating directly with customers or clients through phone calls.
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Description
Test your knowledge on Call Center Operations and Roles! This quiz will cover topics such as voice and non-voice areas, handling calls, recording, processing, and evaluating transactions. Challenge yourself and see how much you know about this vital aspect of customer service!
