Podcast
Play an AI-generated podcast conversation about this lesson
Download our mobile app to listen on the go
Get App
Questions and Answers
Which area of the company handles calls to communicate directly with customers or clients?
Which area of the company handles calls to communicate directly with customers or clients?
- The processing area
- The voice area (correct)
- The non-voice area
- The evaluation area
What do employees in the non-voice areas handle?
What do employees in the non-voice areas handle?
- Recording, processing, and evaluation of transactions (correct)
- Handling calls to communicate with customers
- Handling media and information
- Computerized tasks
What are the employees in the voice area responsible for?
What are the employees in the voice area responsible for?
- Handling media and information
- Recording, processing, and evaluation of transactions
- Computerized tasks
- Handling calls to communicate with customers (correct)
Flashcards are hidden until you start studying
Study Notes
Customer Communication
- The voice area of a company handles calls to communicate directly with customers or clients.
Non-Voice Areas
- Employees in non-voice areas handle tasks that do not involve direct customer communication.
Voice Area Responsibilities
- Employees in the voice area are responsible for communicating directly with customers or clients through phone calls.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
