Cabin Crew Responsibilities and Procedures Quiz

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Questions and Answers

What should be reported immediately in emergency situations?

The SCCM

The PIC (correct)

CCM

Passenger Requests

How often should cabin and lavatory checks be performed?

Once per hour

Every 30 minutes

Every 5 minutes

Every 15 minutes (correct)

What is the primary responsibility of the Cabin Crew Member (CCM) during flight?

Manage baggage loading

Monitor passenger behavior and safety equipment (correct)

Attend to emergency situations only

Serve food and beverages only

What action should be taken if cabin discrepancies are noticed?

Log them for corrective actions after the flight Signup and view all the answers

What attitude should cabin crew members adopt towards passengers?

Polite and empathetic Signup and view all the answers

What is required when responding to passenger calls?

Answer promptly and provide a satisfactory reason if assistance cannot be given Signup and view all the answers

Who should be informed about any irregularities encountered by the CCM?

The SCCM, who informs the PIC Signup and view all the answers

When should cabin crew leave the aircraft after landing?

With the Captains, as soon as duties permit Signup and view all the answers

What is one of the primary responsibilities of the Cabin Crew Manager?

To monitor cabin crew performances during flights Signup and view all the answers

How many cabin crew members are required for a B737-800 aircraft?

4 members Signup and view all the answers

What should the Cabin Crew Manager ensure regarding revisions made to documents and procedures?

That all cabin crew members adhere to those changes Signup and view all the answers

During what conditions can checks be performed by the Cabin Crew Manager and others?

At any time without prior notification Signup and view all the answers

What is a key expectation of the Cabin Crew Manager on flights?

To set a good example and maintain team spirit Signup and view all the answers

Which area is NOT typically evaluated during crew checks?

Knowledge of overseas investment policies Signup and view all the answers

What is the maximum number of flight duty hours allowed per week for cabin crew?

60 hours Signup and view all the answers

What does the Cabin Crew Manager report on when monitoring performance?

Occupational development standards Signup and view all the answers

What is one of the items that must be carried in the flight bag by cabin crew members?

Cabin Crew Attestation Signup and view all the answers

Which document is required to ensure cabin crew's eligibility to work?

Cabin Crew Medical Certificate Signup and view all the answers

How long must a passport be valid for cabin crew members?

A minimum of 2 years Signup and view all the answers

What is the purpose of the yellow security vest for cabin crew?

To enhance visibility in emergencies Signup and view all the answers

Which item is considered optional for cabin crew to carry in their flight bag?

Simple painkiller tablets Signup and view all the answers

What does the Cabin Crew Aircraft Type/Variant Qualification certify?

Aircraft types the crew member can operate Signup and view all the answers

What additional item must female cabin crew members bring in their flight bags?

Two pairs of spare stockings Signup and view all the answers

Which of the following is NOT a required item for cabin crew flight documents?

Inflight Sales Tablet Signup and view all the answers

What is a primary responsibility of cabin crew members regarding passengers?

To implement company regulations concerning passengers with special needs. Signup and view all the answers

What should cabin crew do when a doctor is unavailable on board?

Organize first aid support as outlined in the First Aid Training Course. Signup and view all the answers

What is required of cabin crew members before the aircraft descends?

To accurately fill in Customs documents. Signup and view all the answers

How should cabin crew report abnormal or emergency activities during a flight?

To immediately inform the PIC about the situation. Signup and view all the answers

What role does cabin crew play between passengers and flight crew?

To serve as the main communication link. Signup and view all the answers

What must cabin crew comply with regarding their work schedules?

Flight and duty time limitations and rest requirements. Signup and view all the answers

What should cabin crew do daily regarding communication?

Check email messages on the Corendon Intranet system. Signup and view all the answers

What should cabin crew report within 12 hours after a flight duty?

Incident reports concerning flights (CFR). Signup and view all the answers

What is the required experience for candidates to be directly employed as a Senior Cabin Crew Member (SCCM)?

At least 1 year as a SCCM in their previous company Signup and view all the answers

How many Familiarisation Flights must inexperienced SCCM candidates undergo?

6 Familiarisation Flights Signup and view all the answers

What happens if an SCCM is found incompetent after their final check?

They may continue as a cabin crew member or be terminated Signup and view all the answers

Who evaluates the performance of the SCCM in case of incompetence?

The Cabin Crew Manager, Flight Operations Post Holder, and Human Resources Director Signup and view all the answers

What is required for a cabin crew member to operate as a Senior Cabin Crew Member during the low season?

They must complete a line check flight Signup and view all the answers

What occurs if a candidate's performance is low after Familiarisation Flights?

The candidate shall further undergo max. 3 Check Flights Signup and view all the answers

When is a Senior Cabin Crew Member (SCCM) penalized for incompetence?

If found incompetent during any check Signup and view all the answers

How many Familiarisation Flights must experienced SCCM candidates who are new to the company undergo?

4 Familiarisation Flights Signup and view all the answers

What language are the normal and emergency commands given to cabin crew by flight crew primarily in?

English Signup and view all the answers

In which scenario may evacuation commands be given in a language other than English?

If all passengers speak a different language Signup and view all the answers

What is considered essential for a safe evacuation concerning the cabin crew?

They need to know the passenger profile. Signup and view all the answers

Which of the following statements best defines safety in aviation activities?

Acting in accordance with rules to prevent bad outcomes. Signup and view all the answers

What does Corendon Airlines Safety Management System aim to do?

Maintain risks at a reasonable level. Signup and view all the answers

Which of the following is NOT a method included in the Safety Management System?

Prescriptive methods Signup and view all the answers

How does Corendon Airlines ensure continual improvement in safety levels?

By regularly making assessments of performance. Signup and view all the answers

What is a primary responsibility of cabin crew during emergencies?

To keep passengers calm and safe. Signup and view all the answers

Study Notes

Corendon Airlines Organisation and Responsibilities

Corendon Airlines is authorized to perform scheduled and non-scheduled air charter and cargo transport flights, headquartered in Malta.

Aircraft on AOC Operator Procedure

Refer to OM-A Chapter 1

Organisation Chart Operator Procedure

Refer to OM-A Chapter 1

Company Organisation Chart and Company Policies Operator Procedure

Corendon Airlines has permission from TMCAD to operate scheduled and non-scheduled air charter and cargo transport flights.

Cabin Crew Department Organisation

The nominated individuals for the Cabin Crew Department are as follows:
- Nominated Person Flight Operations:
  - Name: Capt. Gaston Debono
  - Position: Cabin Crew Manager
- Nominated Person Flight Operations:
  - Name: Ms. Meral Alici
  - Position: Cabin Crew Manager
- Nominated Person Cabin Crew:
  - Name: Ms. Sarah Gillard
  - Position: Deputy Cabin Crew Manager
- Senior Cabin Crew Members: refer to HR List
- Cabin Crew Members: refer to HR List
- Cabin Crew Members:

Cabin Crew Manager Duties and Responsibilities

The Cabin Crew Manager is appointed by the Accountable Manager.
Criteria: Must hold a valid type training on at least one specific type, 3 years' experience as a SCCM and 1 year as cabin INS, and have taken an OPS training course.
Responsible for management, supervision, and coordination of the Cabin Crew Department and all cabin operations activities.
Ensures that cabin crew members undergo required training courses and evaluations.
Ensures continuity of training process.
Keeps cabin crew members familiar with and compliant to company procedures.
Works with the Flight Operation Manager to establish procedures regarding cabin crew, passenger service, abnormal and emergency procedures, for the safety and security of the cabin, passengers and crew.
Establishes pre-requisites relevant to cabin crew employment / upgrading in cooperation with Flight Operation Manager, Crew Planning Department and Human Resources.
Liaises with regulatory authorities and external entities.
Ensures personnel vacations are taken on time.
Follows publications and revisions from TM CAD. Prepares and revises CCOM and Cabin Announcement Book.
Determines personnel needs (uniforms, etc.). Organizes for missing items.
Cooperates in improving technical installations in the cabin (passenger safety and comfort) and improving onboard services.
Assesses passenger complaints / comments, organizes Cabin Crew meetings, and informs about operational changes, procedure revisions, and relevant information.
Prepares and revises cabin crew man-hour plan and takes on emergency response duties as outlined in the company Emergency Response Plan.
Performs Safety Management System Duties, including Safety meetings, safety-related situations, reviews safety indicators, evaluates safety reports, and attends Cabin SAG meetings
Follows the SMS Manual.

Cabin Instructors Duties and Responsibilities

Check Examiners are selected by the Cabin Crew Manager, Flight Operations Post Holder and Cabin Training Chief.
They report to the Cabin Crew Manager.
They attend familiarization and line check flights as the SCCM.
They attend flights as a Check Examiner to conduct line checks for CCM and SCCM candidates who have completed Familiarization Flights.
They are authorized to perform planned and unplanned checks before, during, and after flights and during lay-overs, when required.
They monitor cabin crew performances during flights and present reports as needed.
They attend meetings and act as a leader to maintain team spirit from cabin crew members.
They perform office duties as needed.
Limited to 60hrs/week and 190hrs/monthly.
Limitations applying to current position.

Cabin Crew Checks and Evaluation

Cabin Crew Manager, Cabin Instructors, Cabin Check Examiners and Company Auditors may perform checks at any time on the ground or in flight.
Checks cover:
- Required flight documents and items.
- Crew briefing
- Crew Resource Management.
- Crew interaction with internal and external suppliers.
- Passenger handling.
- Relevant national and international customs.
- Company policies and procedures.

Number and Composition of Crew

One cabin crew member is assigned for every 50 passenger seats.
The minimum number of cabin crew members on a B737-800 is 4 (1 SCCM + 3 CCMs).
Non-revenue flights have a minimum crew of 2 flight deck crew and 1 cabin crew member or technician or engineer.
Additional cabin crew members are required for scheduling, experience, and operations.

Duties and Responsibilities - Flight Crew

The pilot in command (PIC) has final authority in aircraft operation,
including ground, take-off, in-flight, landing, and taxiing activities.
When the PIC is absent, the first officer (FO) takes responsibility.

Duties and Responsibilities - Senior Cabin Crew Member (SCCM)

Minimum Requirements: 1 year experience, valid Attestation & Type Qualification, successfully passed ground / flight evaluation, speaks English (B1 or higher), and completes a senior cabin crew training course.
Selection: Applications are reviewed, a short-list of eligible candidates are formed, and eligible candidates undergo a preselection exam for vocational/technical knowledge with a minimum passing grade of 80%, and an English exam.
The selected candidates complete training and a check, before being assigned.
Refer to CCTM for further ground and flight training.
The SCCM is responsible for the conduct and coordination of, and safety-related duties, according to the operations manual.
Conduct pre-flight safety briefing and checks,
maintaining a good dress code,
observing cabin safety and emergency equipment.
Reporting deficiencies to the PIC.
Keeping the cabin clean and ready.
Assisting cabin crew members during passengers' boarding and disembarking.

Duties and Responsibilities - Cabin Crew Member (CCM)

Minimum Requirements: Must be 18 years or older, with a high school certificate or equivalent, fluent in English, and pass medical and other relevant examinations.
Duties include: Communicating with passengers, ensuring passenger comfort and safety, following company procedures, performing prescribed emergency duties, observing potential problems and conditions, and reporting immediately to superiors or management.

Chain of Command

The chain of command lists the roles involved in the operation of an aircraft, from the pilot in command to other members of the cabin crew, indicating their roles and responsibilities in handling various situations.

Supernumeraries in Passenger Compartment

A supernumerary is a person on board an aircraft who is neither a flight crew member nor a passenger but is required for tasks like safety or operation.

Dead-head Crew

Dead-head crew members are those who are not assigned to specific duties during the flight, but who have to travel; either by Corendon Airline's or another airline company.
They are required to have valid visas / passports if required.
Should comply with Corendon Airlines's regulations concerning this matter.

Non-Revenue / Positioning Flights

Non-revenue flights are flights without fare-paying passengers for purposes like maintenance, or wet-lease.
Crew assigned to these flights still follow standard operating procedures.

Cabin Seniority List

This list details the seniority of the cabin crew members, typically based on experience and performance.

Crew Flight Schedule

Crew Planning Department (CPD) is responsible for scheduling the flights.
Crew receive flight scheduling notifications via email, SMS, or other means.
Crew reserve holidays and days off before flight schedules are published.

Common Crew Language

Corendon Airlines uses English for all communication concerning safety briefings and emergency instructions.
Emergency situations may be communicated in other languages if necessary and applicable to the passenger cohort.

Safety Management System (SMS)

Reactive, proactive, and predictive methods are used to collect and analyse data to prevent accidents.
Reactive methods look at what has already happened, like audits and reports. Proactive methods identify potential safety issues, and predictive methods monitor performance.

Occurrence, Incident, and Accident

An occurrence refers to any unplanned event which impacts or has the potential to impact safety.
An incident is any event which affects or may affect safety. This includes serious incidents, when the incident or action nearly results in an accident.
An accident results in harm to people, property, or the environment. This also includes serious injury or fatalities.

Occurrence and Hazard Reporting

Employees are encouraged to report hazardous situations, events, or practices without fear of retribution.
There are two types of reporting systems: mandatory and voluntary. Mandatory reports must be filed for immediate safety and security implications.

Crew Health Precautions

All crew members are required to have a valid EASA medical certificate.
Crew must promptly report any illnesses or other conditions that could affect their ability to perform duties safely.

Carriage of Forbidden Items

Carrying items like knives or scissors in the cabin is prohibited, and a form must be filled out for Ground Handling Staff if they are found.
Carrying firearms is prohibited unless specific permission has been given and follows appropriate protocols.

Refusal of Transportation / Endangering Safety

Corendon Airlines can refuse transportation when a passenger is a danger to the safety or well-being of others on board, whether their behavior is obvious or not.

Company Mail (Comail) Company Material (Comat)

If crew members carry company mail, they are required to inform the PIC. Documents should be checked and delivered to Ground Handling Agents at the destination.

Employment Contracts

Crew contracts are governed by company rules and policies. Requests for leave or other personnel matters need advance notice.

Corporate Dress Code and Personal Care

Crew members are expected to wear appropriate and clean clothing. Personal care must be maintained when representing the company.
On layover / hotel visits / training, and other company organizational meetings, crew must dress accordingly.

Customs Regulations

Crew members are responsible for adhering to relevant governmental customs regulations, including proper declaration of goods and adherence to any restrictions on carrying currency.

Flight and Duty Time Limitations and Rest Requirements

Crew time limitations are managed and documented by the Crew Planning Department.

Cabin Crew Training

Specific training programs detail the knowledge and skills expected of crew.

Pregnant Cabin Crew Members

Pregnant crew members must notify the airline immediately. This may result in modifications, or temporary discontinuation of their assigned duties.
Requests for leave from the company due to pregnancy would be considered on a case-by-case basis.

National and International Civil Aviation Organizations

Corendon complies with all relevant national and international guidelines.

Civil Aviation Inspections

Essential checks are performed by both the company staff and an external body (e.g. FAA/EASA) to ensure that safety standards are upheld.
Inspections must be reported if they do not meet the regulations.

Safety Assessment for Foreign Aircraft (SAFA)

EASA guidelines are followed for foreign aircraft inspections.

Cabin Crew List and Flight Codes

All relevant details of cabin crew are listed and maintained by the company. This may include crew names, contact information, flight codes, and designations.

Vacant Jump Seat

When a jump seat is available for deadheading or supernumerary staff, there is a briefing provided, with specific instructions for safety procedures and required equipment.

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Description

Test your knowledge about the essential responsibilities, procedures, and protocols that cabin crew members must follow during flights. This quiz covers key actions, checks, and communications required to ensure passenger safety and comfort. Ideal for aspiring cabin crew and airline training.