Cabin Crew Emergency Procedures Quiz
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Questions and Answers

During an emergency, what is the most suitable way to address passenger panic?

  • Ignore passive panic and concentrate on aggressive panic.
  • Use a combination of repeated and direct shouted commands, and strategies to verbally gain control. (correct)
  • Allow passengers to remain seated to avoid confusion and mass movement.
  • Prioritize addressing passengers displaying negative panic.
  • When should aircraft doors be opened during an emergency?

  • As soon as the aircraft has come to a minimum speed of $50$ knots.
  • Only after the aircraft has come to a complete stop. (correct)
  • As soon as the aircraft has slowed enough to avoid injury.
  • When the captain has given the command to open the doors and evacuate.
  • Who serves as the primary liaison with the flight deck in an emergency scenario?

  • The ICFA (In-charge Flight Attendant). (correct)
  • The Senior Cabin Crew member.
  • The First Officer.
  • The Captain.
  • In what situation is the use of interphone replaced by face to face communication during an emergency?

    <p>During fire, or hijacking. (D)</p> Signup and view all the answers

    Which of the following best describes the communication style during normal procedures?

    <p>Calm and descriptive language, without urgency. (A)</p> Signup and view all the answers

    In a rejected takeoff, what should cabin crew do after the aircraft has come to a complete stop?

    <p>Remain seated and perform a silent review, awaiting communication. (A)</p> Signup and view all the answers

    What is the primary initial action for cabin crew when encountering a non-catastrophic accident?

    <p>Wait for communication from the flight crew. (A)</p> Signup and view all the answers

    Which of these situations would be considered a reason for a rejected takeoff?

    <p>Entry of an animal on the runway. (B)</p> Signup and view all the answers

    In the event of a catastrophic accident before communication is established, what action should cabin crew take?

    <p>Initiate immediate evacuation. (D)</p> Signup and view all the answers

    Following a non-catastrophic accident if the senior crew member is unavailable, what is the next step for the other crew members?

    <p>Initiate an emergency interphone call to the flight deck. (A)</p> Signup and view all the answers

    What action should cabin crew take when a passenger exit is unusable?

    <p>Shout the problem, elevate if necessary, assess other exits, and redirect passengers. (D)</p> Signup and view all the answers

    During a rapid disembarkation, what should passengers be instructed to do?

    <p>Leave all belongings and leave via the main door. (D)</p> Signup and view all the answers

    What is a key difference between a rapid disembarkation and an evacuation?

    <p>Evacuations carry a greater risk of injury, while disembarkations have a lower risk. (B)</p> Signup and view all the answers

    In the event of an unplanned emergency, what is true?

    <p>The emergency happens without prior warning. (A)</p> Signup and view all the answers

    What is a critical action to be taken by each cabin crew member during preparation for an emergency landing?

    <p>Check their area of responsibility and ensure all lights are on. (C)</p> Signup and view all the answers

    What is the immediate action a cabin crew member should take upon recognizing an emergency in the cabin?

    <p>Advise the flight deck using the interphone. (C)</p> Signup and view all the answers

    What does "PURSER TO THE FLIGHT DECK X2" signal indicate?

    <p>Notification of an emergency by the flight deck to the Purser. (A)</p> Signup and view all the answers

    What is the first action ICFA should perform after an emergency notification by the flight deck, as per the content?

    <p>Stop duties and stow trolley (C)</p> Signup and view all the answers

    What is the purpose of the TESTS/NITS briefing?

    <p>To ensure all necessary information is addressed for an emergency. (A)</p> Signup and view all the answers

    What is the correct brace signal over the PA system prior to landing?

    <p>BRACE BRACE (B)</p> Signup and view all the answers

    In an emergency evacuation, when should passengers begin shouting ‘EVACUATE EVACUATE EVACUATE’?

    <p>When directed by the cabin crew (A)</p> Signup and view all the answers

    Which of the following is NOT a factor to consider when determining survivability during an evacuation?

    <p>The weather outside the aircraft (C)</p> Signup and view all the answers

    If an emergency situation is resolved and an evacuation is no longer required, what is the crew's main priority?

    <p>To communicate a resolution to the flight deck. (A)</p> Signup and view all the answers

    What is the initial action crew should take regarding passengers during a basic emergency evacuation?

    <p>Inform passengers to remain seated until the aircraft comes to a complete stop. (B)</p> Signup and view all the answers

    During the initiation of an evacuation, what should crew members prioritize after unfastening their own seatbelts?

    <p>Communicating with passengers then assessing outside conditions before opening an exit. (D)</p> Signup and view all the answers

    What is the recommended rate for passenger flow during the evacuation process?

    <p>A steady flow of 1 or more passengers per second to maintain control. (A)</p> Signup and view all the answers

    If a passenger pauses at the exit during an evacuation, what action should crew members take?

    <p>Physically assist the passenger to move out of the doorway. (C)</p> Signup and view all the answers

    What should crew members do after the evacuation is complete?

    <p>Check for activity at other exits, and direct passengers upwind (B)</p> Signup and view all the answers

    In a post-evacuation survival situation, what is the primary purpose of using flares and sea dye?

    <p>To signal your location for rescue. (B)</p> Signup and view all the answers

    Which of the following is a recommended practice for shouting commands during an evacuation?

    <p>Use short, concise directives and repeat them until the evacuation signal or completion. (B)</p> Signup and view all the answers

    What does the 'huddle' position refer to in the context of post-evacuation, water-based survival?

    <p>A grouped position in water for reduced heat loss. (C)</p> Signup and view all the answers

    Flashcards

    In-Flight Cabin Attendant (ICFA)

    The person responsible for managing and coordinating all aspects of an emergency situation on an aircraft. They act as the link between the flight crew and the cabin crew.

    Emergency Situation

    A sudden and unexpected event or situation that requires immediate action and a change in standard procedures. Examples include engine failure, a fire, or a hijacking.

    Passenger Panic

    When passengers react to a stressful or dangerous event with fear, anxiety, and sometimes irrational behavior. It can be categorized as negative/passive (lack of concern, remaining seated) or positive/aggressive (sudden and hysterical fear).

    Interphone

    A communication method where the cabin crew uses the intercom system to stay in contact with the flight deck during an emergency. This is especially important when the flight deck door is locked, which is typical during most phases of flight.

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    Chain of Command

    A hierarchy of authority within the flight crew and cabin crew, ensuring clear directions and efficient response during emergencies. It starts with the Captain and flows down to the Cabin Crew and Trainee Cabin Crew.

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    Rejected Takeoff

    A situation where an aircraft encounters a problem during takeoff, preventing it from successfully lifting off the runway.

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    Non-Catastrophic Accident Response

    The crew's initial response to a rejected takeoff or a non-catastrophic accident. Involves waiting for communication from the flight deck and assessing the situation.

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    Catastrophic Accident Response

    In the event of a severe accident during takeoff or landing, the cabin crew initiates an immediate evacuation procedure.

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    Cabin Crew Remain Seated?

    A flight deck crew command given to the cabin crew to remain in their seats and await further instruction.

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    What does the cabin crew do during an emergency?

    The cabin crew is in charge of evacuating passengers in case of a catastrophic accident.

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    Unplanned Emergency

    A type of emergency that occurs without warning or preparation.

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    Planned Emergency

    A type of emergency where there is enough time to plan for a safe landing and evacuation.

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    Brace Position

    A safety position adopted by passengers during an aircraft emergency, where they bend forward with their head against their knees, protecting themselves from impact forces.

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    Rapid Disembarkation

    A safety procedure used to remove passengers from an aircraft quickly and safely in an emergency.

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    Evacuation

    A more serious emergency involving a high risk of injury to passengers and the aircraft, requiring faster and more decisive actions by crew.

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    Emergency Procedures - Contact Flight Deck

    In an emergency, immediately notify the flight deck, enter when possible, and wait for acknowledgment. Use the interphone in case of smoke-filled cabin or hijacking.

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    Emergency Notification to Cabin Crew

    The flight deck will notify you of an emergency using the command "PURSER/ICFA/SENIOR TO THE FLIGHT DECK X" followed by a number.

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    ICFA Duties in an Emergency

    ICFA's responsibilities during an emergency include: stopping duties, securing the trolley, checking door area and armed status, ensuring toilets are empty and locked, securing the galley, obtaining a PELB, entering the flight deck, and conducting the TESTS/NITS briefing.

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    Crew Member Duties in an Emergency

    Other crew members should stop their tasks, secure the trolley, check the door and its activation, ensure the toilets are empty and locked, secure the galley, obtain a PELB, meet in the designated area, and wait for the ICFA's TESTS/NITS briefing.

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    TESTS/NITS Briefing

    The TESTS/NITS briefing is conducted by the ICFA to ensure all crucial information is communicated to the cabin crew during an emergency. Acronyms stand for:

    T – Type of Emergency E – Evacuation Plan S – Signal Confirmation T – Time Remaining S – Special Instructions

    N – Nature of Emergency I – Intention T – Time S – Special Instructions

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    Brace Signal

    The brace signal is initiated 30 seconds before landing, 200 feet above the ground. It involves: an announcement of "BRACE BRACE" over the PA system, turning on emergency lights, and a low chime sound in the cabin.

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    Evacuation Procedures

    Evacuation procedures are initiated following an emergency landing or a situation requiring immediate evacuation. Passengers and crew must evacuate left/right/forward/rear as directed, in 90 seconds with half the exits usable, considering fire, smoke, water, and other hazards.

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    Passenger Seated During Evacuation

    Passengers should remain seated until the aircraft comes to a complete stop, at which point the evacuation command can be given.

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    Cabin Crew Authority During Evacuation

    Cabin crew must assert their authority and give clear, concise directions using a strong voice during the evacuation process.

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    Passenger Flow During Evacuation

    The cabin crew must ensure a steady flow of passengers, ideally one or more passengers per second, to prevent congestion and allow for a rapid evacuation.

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    Cabin Crew Position During Evacuation

    The cabin crew must stand in a protective position, making eye contact and using both verbal and physical measures to ensure a safe and orderly evacuation.

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    Cabin Crew Responsibilities After Evacuation

    The cabin crew is responsible for checking all exits, directing passengers away from hazards such as smoke or fire, and providing first aid to those injured during the evacuation.

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    Communication During Evacuation

    During an evacuation, the cabin crew should prioritize clear and direct communication, avoiding negative commands, and repeating instructions until the evacuation command is given or the aircraft comes to a complete stop.

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    Cabin Crew Post-Evacuation Duties

    The cabin crew should check the zones for any remaining passengers, collect any emergency equipment, and direct passengers upwind to avoid fumes or smoke.

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    Cabin Crew Responsibility After Evacuation

    The cabin crew must control the situation and take command after the evacuation is complete, ensuring the safety and well-being of all passengers.

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    Study Notes

    Emergency Procedures

    • Purpose: Emergency situations, Safety.
    • Scope: Procedures cover the most likely situations; use own judgment and initiative.
    • Communication:
      • Normal: Relaxed, descriptive language (service, duties).
      • Abnormal: Urgency exists; speak calmly and clearly.
      • Emergency: Extreme urgency; calm, clear evacuation commands (fuel leak, fire/hijacking).
    • Nonverbal Communication: Images, body language are important.
    • Chain of Command: Captain, First Officer, Senior Cabin Crew, Cabin Crew, Trainee Cabin Crew.
    • General Rules:
      • ICFA (Intercom Flight Crew Assistant) is liaison with flight deck
      • Doors open only after aircraft stops.
      • No exits opened mid-flight.
      • Do not attempt mass movement without instruction from the pilot in command.
      • Be alert for fire.
    • Abnormal Situations: Unusual noise/vibration, smoke/fumes, engine shut down, burst tire, abandoned takeoff, flap failure.
    • Passenger Panic:
      • Negative/passive: Lack of concern, may remain seated; repeat shouted commands, alter commands to passengers.
      • Positive/aggressive: Sudden, unreasoning fear, hysterical; verbally gain control.

    Emergency in the Cabin

    • When emergency occurs, inform the flight deck immediately.
    • Passengers enter the cabin once acknowledged.
    • Use the interphone in cases of:
      • Smoke-filled cabin.
      • Hijacking.

    Notification of Emergency

    • Flight Deck notifies personnel of an emergency.
    • Specific personnel/positions are assigned for contacting the flight deck.

    ICFA Duties

    • Stop duties/stow trolley.
    • Check door area is obstruction-free.
    • Check doors are armed.
    • Check toilets/galley empty and secure.
    • Obtain PELB, and meet designated area.
    • Participate in TESTS/NITS briefings.

    TESTS/NITS Briefing

    • ICFA responsible for briefing.
    • Purpose: Ensure no aspect is forgotten.
      • Pre-flight briefing given to other crew; review emergency procedures, evacuation plan.
      • Contents include:
        • Type of emergency.
        • Evacuation plan.
        • Intention.
        • Signal confirmation.
        • Time remaining.
        • Special instructions.

    Brace Signal

    • Occurs 30 seconds/200 feet above ground.
    • Pilot gives signal over PA system; "Brace, Brace".
    • Emergency lights switch on (master control).
    • A chime is heard in the cabin (Low chime).
    • Action: Assume protective brace position; passengers remain seated.

    Evacuation Signal

    • Evacuate left, right, forward, rear if hazards exist.
    • Evacuate within 90 seconds with some exits unusable.
    • Priority when fire, water is high, smoke too thick.

    Factors to Determine Survivability of Evacuation

    • Time.
    • Leadership/assertiveness.
    • Quick opening of exits.
    • Visibility in smoke, gas, fumes.

    Prevention of Evacuation

    • If emergency resolved, cabin crew should tell passengers "Cabin crew remain seated."
    • If no further communication, continue reviewing prior emergency procedures, wait for further instructions from piloting.

    Rejected Takeoff

    • Mechanical problems.
    • Activation of caution advisory lights.
    • Entrance of aircraft/animal on runway.
    • Any other emergencies.

    Missed Approach

    • Mechanical problems.
    • Activation of caution advisory lights.
    • Entrance of aircraft/animal on runway.
    • Adverse weather conditions.
    • Any other emergencies.

    Non Catastrophic Accidents

    • Evacuation may not be required; disembarkation could be alternative.
    • Steps:
      • Wait for communication.
      • Senior personnel to enter and assess actions.
      • Communicate and give direction to cabin crew.
      • Initiate evacuation as needed.
      • If emergency is non catastrophic, crew will not dispatch emergency exits.
      • Watch for senior personnel; if not present, crew must continue to assess the situation and communicate for further directions.
    • If the emergency escalates to a catastrophic situation, dispatch all of the exits.
      • Contact flight deck immediately if the situation has changed.

    Catastrophic Accident

    • Initiate evacuation immediately.

    Exit Assessment

    • Heat.
    • Smoke or visible flames.
    • Large drop/damage to the window.
    • High water.
    • Window melting.

    Rapid Disembarkation

    • Low risk to the passenger and the aircraft.
    • Steps to follow prior to disembarkation.
      • Passengers and crew are prepared to disembark.
      • PA announcement made, belongings collected.
    • Passengers are directed towards exiting via main door.

    Bracing Positions

    • Alternative bracing positions for passengers during emergency landings. (e.g. head down, hugging knees, embracing the front seat).

    Types of Emergencies

    • Planned (ample warning, pre-flight planning needed).
    • Unplanned (occurs without warning).

    Preparation for Emergency Landing

    • Each cabin crewmember must check their assigned area of responsibility.
    • Difference from normal landing checks?
    • All cabin lighting is switched on for emergency preparations.
    • Standard briefing for all passengers.
    • ABP (Aircraft Braking Procedures) and other exits briefed,
    • Windows and aisle passengers briefed on their responsibilities.
    • Senior cabin crewmember ensures final checks.

    Evacuation Responsibilities

    • Specific duties and responsibilities for evacuation during emergency situations

    Basic Emergency Evacuation Procedure

    • Crowd control Pax to remain seated until the pilot communicates to leave.
    • PA/voice instructions to leave belongings.
    • Dispense with courtesy to passengers.
    • Assert authority, assess outside conditions.

    Initiation of Evacuation Procedure:

    • Unfasten seatbelts, and speak to passengers.
    • Assess conditions outside the aircraft.
    • If safe, open the exit.
    • Redirect passengers if conditions are unsafe.

    Evacuation of Passengers

    • Stand in protective position.
    • Make verbal contact; maintain an orderly flow of one or more pax per second.
    • Use physical/verbal measures to keep pax moving.

    After Evacuation

    • Check activities on other exits.
    • Check zones to ensure no one is left behind.
    • Remove emergency equipment.
    • Direct passengers upwind.
    • Provide first aid.
    • Restrain passengers wanting to get back onto the aircraft.
    • Take over and take command from the previous person.

    Location, Protection, and Flotation (Water Emergency)

    • Location: Use flares, survival kit, portable ELT, build a fire, use material strips to create patterns on the ground, put up canopy on raft; use life vests/rafts, scatter life jackets.
    • Protection: Build fire, put up canopy, make "huddle" in the water; be prepared to do "help" position in the water.
    • Flotation: Use life vests/rafts, use seat cushions if necessary, ensure people are seated in the "huddle" in the water; remember water leak stoppers & repair clamps.

    Shouted Commands

    • Method of Communicating: Brief, concise instructions
    • Directive: Short, concise messages.
    • Avoid Negative Commands: Do not issue negative instructions.
    • Avoid Screaming: Ensure that communication is effective and understood clearly.

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    Description

    Test your knowledge on cabin crew emergency protocols and procedures. This quiz covers critical topics such as passenger management during emergencies, communication strategies, and actions to take in various emergency scenarios. Perfect for training and evaluation of cabin crew preparedness.

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