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Questions and Answers
During an emergency, what is the most suitable way to address passenger panic?
During an emergency, what is the most suitable way to address passenger panic?
When should aircraft doors be opened during an emergency?
When should aircraft doors be opened during an emergency?
Who serves as the primary liaison with the flight deck in an emergency scenario?
Who serves as the primary liaison with the flight deck in an emergency scenario?
In what situation is the use of interphone replaced by face to face communication during an emergency?
In what situation is the use of interphone replaced by face to face communication during an emergency?
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Which of the following best describes the communication style during normal procedures?
Which of the following best describes the communication style during normal procedures?
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In a rejected takeoff, what should cabin crew do after the aircraft has come to a complete stop?
In a rejected takeoff, what should cabin crew do after the aircraft has come to a complete stop?
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What is the primary initial action for cabin crew when encountering a non-catastrophic accident?
What is the primary initial action for cabin crew when encountering a non-catastrophic accident?
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Which of these situations would be considered a reason for a rejected takeoff?
Which of these situations would be considered a reason for a rejected takeoff?
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In the event of a catastrophic accident before communication is established, what action should cabin crew take?
In the event of a catastrophic accident before communication is established, what action should cabin crew take?
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Following a non-catastrophic accident if the senior crew member is unavailable, what is the next step for the other crew members?
Following a non-catastrophic accident if the senior crew member is unavailable, what is the next step for the other crew members?
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What action should cabin crew take when a passenger exit is unusable?
What action should cabin crew take when a passenger exit is unusable?
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During a rapid disembarkation, what should passengers be instructed to do?
During a rapid disembarkation, what should passengers be instructed to do?
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What is a key difference between a rapid disembarkation and an evacuation?
What is a key difference between a rapid disembarkation and an evacuation?
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In the event of an unplanned emergency, what is true?
In the event of an unplanned emergency, what is true?
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What is a critical action to be taken by each cabin crew member during preparation for an emergency landing?
What is a critical action to be taken by each cabin crew member during preparation for an emergency landing?
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What is the immediate action a cabin crew member should take upon recognizing an emergency in the cabin?
What is the immediate action a cabin crew member should take upon recognizing an emergency in the cabin?
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What does "PURSER TO THE FLIGHT DECK X2" signal indicate?
What does "PURSER TO THE FLIGHT DECK X2" signal indicate?
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What is the first action ICFA should perform after an emergency notification by the flight deck, as per the content?
What is the first action ICFA should perform after an emergency notification by the flight deck, as per the content?
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What is the purpose of the TESTS/NITS briefing?
What is the purpose of the TESTS/NITS briefing?
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What is the correct brace signal over the PA system prior to landing?
What is the correct brace signal over the PA system prior to landing?
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In an emergency evacuation, when should passengers begin shouting ‘EVACUATE EVACUATE EVACUATE’?
In an emergency evacuation, when should passengers begin shouting ‘EVACUATE EVACUATE EVACUATE’?
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Which of the following is NOT a factor to consider when determining survivability during an evacuation?
Which of the following is NOT a factor to consider when determining survivability during an evacuation?
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If an emergency situation is resolved and an evacuation is no longer required, what is the crew's main priority?
If an emergency situation is resolved and an evacuation is no longer required, what is the crew's main priority?
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What is the initial action crew should take regarding passengers during a basic emergency evacuation?
What is the initial action crew should take regarding passengers during a basic emergency evacuation?
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During the initiation of an evacuation, what should crew members prioritize after unfastening their own seatbelts?
During the initiation of an evacuation, what should crew members prioritize after unfastening their own seatbelts?
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What is the recommended rate for passenger flow during the evacuation process?
What is the recommended rate for passenger flow during the evacuation process?
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If a passenger pauses at the exit during an evacuation, what action should crew members take?
If a passenger pauses at the exit during an evacuation, what action should crew members take?
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What should crew members do after the evacuation is complete?
What should crew members do after the evacuation is complete?
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In a post-evacuation survival situation, what is the primary purpose of using flares and sea dye?
In a post-evacuation survival situation, what is the primary purpose of using flares and sea dye?
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Which of the following is a recommended practice for shouting commands during an evacuation?
Which of the following is a recommended practice for shouting commands during an evacuation?
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What does the 'huddle' position refer to in the context of post-evacuation, water-based survival?
What does the 'huddle' position refer to in the context of post-evacuation, water-based survival?
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Flashcards
In-Flight Cabin Attendant (ICFA)
In-Flight Cabin Attendant (ICFA)
The person responsible for managing and coordinating all aspects of an emergency situation on an aircraft. They act as the link between the flight crew and the cabin crew.
Emergency Situation
Emergency Situation
A sudden and unexpected event or situation that requires immediate action and a change in standard procedures. Examples include engine failure, a fire, or a hijacking.
Passenger Panic
Passenger Panic
When passengers react to a stressful or dangerous event with fear, anxiety, and sometimes irrational behavior. It can be categorized as negative/passive (lack of concern, remaining seated) or positive/aggressive (sudden and hysterical fear).
Interphone
Interphone
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Chain of Command
Chain of Command
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Rejected Takeoff
Rejected Takeoff
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Non-Catastrophic Accident Response
Non-Catastrophic Accident Response
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Catastrophic Accident Response
Catastrophic Accident Response
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Cabin Crew Remain Seated?
Cabin Crew Remain Seated?
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What does the cabin crew do during an emergency?
What does the cabin crew do during an emergency?
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Unplanned Emergency
Unplanned Emergency
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Planned Emergency
Planned Emergency
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Brace Position
Brace Position
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Rapid Disembarkation
Rapid Disembarkation
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Evacuation
Evacuation
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Emergency Procedures - Contact Flight Deck
Emergency Procedures - Contact Flight Deck
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Emergency Notification to Cabin Crew
Emergency Notification to Cabin Crew
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ICFA Duties in an Emergency
ICFA Duties in an Emergency
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Crew Member Duties in an Emergency
Crew Member Duties in an Emergency
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TESTS/NITS Briefing
TESTS/NITS Briefing
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Brace Signal
Brace Signal
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Evacuation Procedures
Evacuation Procedures
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Passenger Seated During Evacuation
Passenger Seated During Evacuation
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Cabin Crew Authority During Evacuation
Cabin Crew Authority During Evacuation
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Passenger Flow During Evacuation
Passenger Flow During Evacuation
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Cabin Crew Position During Evacuation
Cabin Crew Position During Evacuation
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Cabin Crew Responsibilities After Evacuation
Cabin Crew Responsibilities After Evacuation
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Communication During Evacuation
Communication During Evacuation
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Cabin Crew Post-Evacuation Duties
Cabin Crew Post-Evacuation Duties
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Cabin Crew Responsibility After Evacuation
Cabin Crew Responsibility After Evacuation
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Study Notes
Emergency Procedures
- Purpose: Emergency situations, Safety.
- Scope: Procedures cover the most likely situations; use own judgment and initiative.
- Communication:
- Normal: Relaxed, descriptive language (service, duties).
- Abnormal: Urgency exists; speak calmly and clearly.
- Emergency: Extreme urgency; calm, clear evacuation commands (fuel leak, fire/hijacking).
- Nonverbal Communication: Images, body language are important.
- Chain of Command: Captain, First Officer, Senior Cabin Crew, Cabin Crew, Trainee Cabin Crew.
- General Rules:
- ICFA (Intercom Flight Crew Assistant) is liaison with flight deck
- Doors open only after aircraft stops.
- No exits opened mid-flight.
- Do not attempt mass movement without instruction from the pilot in command.
- Be alert for fire.
- Abnormal Situations: Unusual noise/vibration, smoke/fumes, engine shut down, burst tire, abandoned takeoff, flap failure.
- Passenger Panic:
- Negative/passive: Lack of concern, may remain seated; repeat shouted commands, alter commands to passengers.
- Positive/aggressive: Sudden, unreasoning fear, hysterical; verbally gain control.
Emergency in the Cabin
- When emergency occurs, inform the flight deck immediately.
- Passengers enter the cabin once acknowledged.
- Use the interphone in cases of:
- Smoke-filled cabin.
- Hijacking.
Notification of Emergency
- Flight Deck notifies personnel of an emergency.
- Specific personnel/positions are assigned for contacting the flight deck.
ICFA Duties
- Stop duties/stow trolley.
- Check door area is obstruction-free.
- Check doors are armed.
- Check toilets/galley empty and secure.
- Obtain PELB, and meet designated area.
- Participate in TESTS/NITS briefings.
TESTS/NITS Briefing
- ICFA responsible for briefing.
- Purpose: Ensure no aspect is forgotten.
- Pre-flight briefing given to other crew; review emergency procedures, evacuation plan.
- Contents include:
- Type of emergency.
- Evacuation plan.
- Intention.
- Signal confirmation.
- Time remaining.
- Special instructions.
Brace Signal
- Occurs 30 seconds/200 feet above ground.
- Pilot gives signal over PA system; "Brace, Brace".
- Emergency lights switch on (master control).
- A chime is heard in the cabin (Low chime).
- Action: Assume protective brace position; passengers remain seated.
Evacuation Signal
- Evacuate left, right, forward, rear if hazards exist.
- Evacuate within 90 seconds with some exits unusable.
- Priority when fire, water is high, smoke too thick.
Factors to Determine Survivability of Evacuation
- Time.
- Leadership/assertiveness.
- Quick opening of exits.
- Visibility in smoke, gas, fumes.
Prevention of Evacuation
- If emergency resolved, cabin crew should tell passengers "Cabin crew remain seated."
- If no further communication, continue reviewing prior emergency procedures, wait for further instructions from piloting.
Rejected Takeoff
- Mechanical problems.
- Activation of caution advisory lights.
- Entrance of aircraft/animal on runway.
- Any other emergencies.
Missed Approach
- Mechanical problems.
- Activation of caution advisory lights.
- Entrance of aircraft/animal on runway.
- Adverse weather conditions.
- Any other emergencies.
Non Catastrophic Accidents
- Evacuation may not be required; disembarkation could be alternative.
- Steps:
- Wait for communication.
- Senior personnel to enter and assess actions.
- Communicate and give direction to cabin crew.
- Initiate evacuation as needed.
- If emergency is non catastrophic, crew will not dispatch emergency exits.
- Watch for senior personnel; if not present, crew must continue to assess the situation and communicate for further directions.
- If the emergency escalates to a catastrophic situation, dispatch all of the exits.
- Contact flight deck immediately if the situation has changed.
Catastrophic Accident
- Initiate evacuation immediately.
Exit Assessment
- Heat.
- Smoke or visible flames.
- Large drop/damage to the window.
- High water.
- Window melting.
Rapid Disembarkation
- Low risk to the passenger and the aircraft.
- Steps to follow prior to disembarkation.
- Passengers and crew are prepared to disembark.
- PA announcement made, belongings collected.
- Passengers are directed towards exiting via main door.
Bracing Positions
- Alternative bracing positions for passengers during emergency landings. (e.g. head down, hugging knees, embracing the front seat).
Types of Emergencies
- Planned (ample warning, pre-flight planning needed).
- Unplanned (occurs without warning).
Preparation for Emergency Landing
- Each cabin crewmember must check their assigned area of responsibility.
- Difference from normal landing checks?
- All cabin lighting is switched on for emergency preparations.
- Standard briefing for all passengers.
- ABP (Aircraft Braking Procedures) and other exits briefed,
- Windows and aisle passengers briefed on their responsibilities.
- Senior cabin crewmember ensures final checks.
Evacuation Responsibilities
- Specific duties and responsibilities for evacuation during emergency situations
Basic Emergency Evacuation Procedure
- Crowd control Pax to remain seated until the pilot communicates to leave.
- PA/voice instructions to leave belongings.
- Dispense with courtesy to passengers.
- Assert authority, assess outside conditions.
Initiation of Evacuation Procedure:
- Unfasten seatbelts, and speak to passengers.
- Assess conditions outside the aircraft.
- If safe, open the exit.
- Redirect passengers if conditions are unsafe.
Evacuation of Passengers
- Stand in protective position.
- Make verbal contact; maintain an orderly flow of one or more pax per second.
- Use physical/verbal measures to keep pax moving.
After Evacuation
- Check activities on other exits.
- Check zones to ensure no one is left behind.
- Remove emergency equipment.
- Direct passengers upwind.
- Provide first aid.
- Restrain passengers wanting to get back onto the aircraft.
- Take over and take command from the previous person.
Location, Protection, and Flotation (Water Emergency)
- Location: Use flares, survival kit, portable ELT, build a fire, use material strips to create patterns on the ground, put up canopy on raft; use life vests/rafts, scatter life jackets.
- Protection: Build fire, put up canopy, make "huddle" in the water; be prepared to do "help" position in the water.
- Flotation: Use life vests/rafts, use seat cushions if necessary, ensure people are seated in the "huddle" in the water; remember water leak stoppers & repair clamps.
Shouted Commands
- Method of Communicating: Brief, concise instructions
- Directive: Short, concise messages.
- Avoid Negative Commands: Do not issue negative instructions.
- Avoid Screaming: Ensure that communication is effective and understood clearly.
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Description
Test your knowledge on cabin crew emergency protocols and procedures. This quiz covers critical topics such as passenger management during emergencies, communication strategies, and actions to take in various emergency scenarios. Perfect for training and evaluation of cabin crew preparedness.