Cabin Crew Briefing Quiz
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Questions and Answers

What is the maximum time a briefing should last?

  • 10 minutes
  • 15 minutes (correct)
  • 25 minutes
  • 20 minutes

Who is responsible for evaluating the knowledge of cabin crew members during the briefing?

  • Senior Cabin Crew Member (correct)
  • Pilot in Command
  • Airport Staff
  • Cabin Crew Department

Which language must the briefing be conducted in?

  • Any language that is common between crew members
  • The language of the crew's home country
  • The local language of the airport
  • English only (correct)

What is the primary goal when seating non-ambulatory SCPs in the cabin?

<p>To ensure each SCP is surrounded by assisting passengers. (A)</p> Signup and view all the answers

What must the SCCM do if they believe a cabin crew member may have difficulties performing safety duties?

<p>Inform the Pilot in Command for further evaluation (B)</p> Signup and view all the answers

Which topic is NOT specifically listed to be discussed during the briefing?

<p>Cabin crew uniforms (C)</p> Signup and view all the answers

How should unaccompanied children be seated during the flight?

<p>Mixed ages with the tallest child seated nearest the cabin crew. (D)</p> Signup and view all the answers

What must the SCCM check regarding the cabin crew's flight bags?

<p>Verify the presence of at least two required safety items (D)</p> Signup and view all the answers

What seating arrangement is recommended for a child traveling with an accompanying adult?

<p>In the same seat row segment or one row/aisle away. (B)</p> Signup and view all the answers

What is a seating consideration for passengers who may be physically large?

<p>They must not occupy a seat row segment with non-disabled passengers. (A)</p> Signup and view all the answers

What should the SCCM do if a cabin crew member is found with missing required items?

<p>Report the incident to the Cabin Crew Department after the flight (B)</p> Signup and view all the answers

What is one duty of the SCCM during the briefing related to crew members’ knowledge?

<p>Correct wrong or inadequate information (C)</p> Signup and view all the answers

If non-ambulatory SCPs cannot be evenly distributed, what is the next best option?

<p>Positioning assisting passengers nearby. (D)</p> Signup and view all the answers

What is a key factor in determining seat placement for unaccompanied children?

<p>Ability to communicate with cabin crew during the flight. (A)</p> Signup and view all the answers

What should NOT be a factor when seating non-ambulatory SCPs?

<p>Their comfort during the flight. (A)</p> Signup and view all the answers

What is the recommended role of cabin crew concerning unaccompanied children?

<p>They must ensure audible or visual communication at all flight phases. (D)</p> Signup and view all the answers

What is the primary requirement for the seating arrangement of a passenger with reduced mobility (PRM)?

<p>PRMs should be seated next to an accompanying passenger. (B)</p> Signup and view all the answers

In case of a high number of PRMs on board, what limitation is imposed regarding their numbers?

<p>The number of PRMs must not exceed the number of ABPs capable of assisting in an evacuation. (D)</p> Signup and view all the answers

Why are PRMs prohibited from occupying seats near emergency exits?

<p>PRMs often require additional support that may hinder quick evacuation. (C)</p> Signup and view all the answers

What should PRMs do when booking their flights?

<p>They must inform their travel agent of their requirements at booking. (B)</p> Signup and view all the answers

What is a valid reason for crew members to be informed about the presence of PRMs on board?

<p>To prepare for any type of assistance needed at the destination. (C)</p> Signup and view all the answers

Which of the following is NOT a criterion for PRM seating according to the established regulations?

<p>They should be seated near the galley for additional care. (C)</p> Signup and view all the answers

What does PRM stand for in the context of passenger services?

<p>Passenger with Reduced Mobility (C)</p> Signup and view all the answers

What condition must be met regarding PRM passengers during emergency situations?

<p>Their presence should not impede crew actions during emergencies. (B)</p> Signup and view all the answers

What should the PIC do when a cabin crew member becomes incapacitated at their home base?

<p>Assign another crew member while waiting for the airport paramedics to arrive. (C), Provide first aid and decide on replacing the incapacitated crew member. (D)</p> Signup and view all the answers

During an aircraft transit stop, what crucial decision does the PIC have to make if a crew member is incapacitated?

<p>Whether to reduce the number of passengers to continue operations. (D)</p> Signup and view all the answers

What is required to be reported at the end of the flight when a crew member becomes incapacitated?

<p>A medical accident/incident form filled by the SCCM. (D)</p> Signup and view all the answers

What is the role of the SCCM after becoming aware of an incapacitated crew member?

<p>To inform the CCD for follow-up on the crew member's condition. (A)</p> Signup and view all the answers

What action should be taken if a cabin crew member becomes incapacitated at an overnight location?

<p>Inform the PIC and seek medical assistance if necessary. (A)</p> Signup and view all the answers

What are the responsibilities of counter staff regarding cabin baggage?

<p>They are responsible for weighing and checking hand baggage limitations during check-in. (D)</p> Signup and view all the answers

What should be done with baggage that does not fit under the seat and also exceeds overhead compartment capacity?

<p>It should be tagged with a cargo label and given to the Handling Agent. (B)</p> Signup and view all the answers

Who should the SCCM notify to ensure proper handling of the incapacitated crew member's condition?

<p>The CCD before the flight commences. (C)</p> Signup and view all the answers

What must be done after assigning another crew member following the incapacitation of the SCCM?

<p>Ensure the newly assigned crew member takes over safety/security implementations. (A)</p> Signup and view all the answers

What must passengers do with their valuables if their baggage is tagged as oversized?

<p>Remove them from the baggage. (D)</p> Signup and view all the answers

Which items can be placed on unoccupied seats in the cabin?

<p>Ladies hand bags, laptop bags, and similar carry-on bags of small size. (C)</p> Signup and view all the answers

In the case of incapacitation during an aircraft transit, which of the following is NOT part of the protocol?

<p>Reduce passenger count immediately to proceed with the flight. (B)</p> Signup and view all the answers

What must cabin crew do before take-off and landing in relation to baggage?

<p>They must check that baggage is stowed securely and won't impede evacuation. (B)</p> Signup and view all the answers

What condition is prohibited for bags placed in the overhead compartments?

<p>The bags should not prevent storage compartment doors from closing securely. (C)</p> Signup and view all the answers

During a flight, what happens if the 'fasten seat belts' sign is illuminated?

<p>Baggage checks are required to ensure safety. (B)</p> Signup and view all the answers

What should the seat belt be used for regarding small hand baggage stored on seats?

<p>To ensure the bag is secured safely and does not obstruct views. (B)</p> Signup and view all the answers

What is the rule regarding the fastening of infants in bassinets?

<p>Infants must never be fastened in their bassinet or with an adult using the same seat belt. (A)</p> Signup and view all the answers

Under what condition can a bassinet be sent to the cargo compartment?

<p>If it does not fit into the overhead bin and is tagged. (B)</p> Signup and view all the answers

What is the policy regarding seating infants in exit row seats?

<p>Infants are not allowed to be seated at exit row seats. (A)</p> Signup and view all the answers

What is required for minors if their seat belt cannot be securely tightened?

<p>The minor's back must be padded with a soft item such as a pillow. (A)</p> Signup and view all the answers

How many infant belts and life vests are available on the aircraft?

<p>They are 10% of the number of passenger seats. (A)</p> Signup and view all the answers

What should be done if a passenger wants to travel with more than two infants under 2 years of age?

<p>They must inform their Tour Operator and may require an escort at a cost. (D)</p> Signup and view all the answers

What is the protocol regarding serving hot beverages to child passengers?

<p>Hot drinks can only be served to the adult, with a warning about the temperature. (C)</p> Signup and view all the answers

What is the minimum age requirement for a passenger seated next to two minors?

<p>The accompanying adult must be over 16 years old. (B)</p> Signup and view all the answers

Flashcards

Incapacitated Cabin Crew Member

A cabin crew member becoming unable to perform their duties due to illness or injury.

Incapacitated Crew Member at Home Base

When a cabin crew member becomes incapacitated at the airline's home base, the PIC calls airport paramedics, informs OCC/Crew Planning, and the incapacitated crew member is replaced by a standby crew member.

Incapacitated SCCM at Home Base

If the SCCM (Senior Cabin Crew Member) becomes incapacitated at home base, the PIC assigns another qualified crew member to take over safety and security until the SCCM from standby arrives.

Incapacitated Crew Member During Transit

When a cabin crew member becomes incapacitated during a transit stop, crew provide first aid, the PIC calls airport paramedics, informs OCC/Crew Planning, and the PIC decides if passengers need to be reduced to continue operations.

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Incapacitated SCCM During Transit

If the SCCM becomes incapacitated during a transit stop, the PIC assigns another qualified crew member to take over safety and security until another SCCM is available.

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Incapacitated Crew Member at Layover

When a cabin crew member becomes incapacitated at a layover location, they or the SCCM must inform the PIC, Base Supervisor, Corendon Coordinator, CCD, and seek medical assistance if needed.

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Incapacitated Crew Member: CCD Notification

The SCCM informs the CCD about the incapacitated crew member's condition before the flight starts.

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Incapacitated Crew Member: Reporting

The SCCM fills out a medical accident/incident form and reports the incident in the CFR at the end of the flight.

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Cabin baggage allowance

One item of hand luggage is allowed per passenger, it must fit under the seat in front of the passenger.

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Cabin baggage weight and size

Weight and dimension restrictions for carry-on baggage are outlined in the GOM (Ground Operations Manual).

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Counter staff role in baggage check

Counter staff are responsible for checking carry-on baggage limits at the check-in.

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Cabin crew role in baggage stowage

Cabin crew is responsible for making sure passenger and crew luggage is securely stored in the cabin.

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Safety checks for cabin baggage

Baggage checks are conducted before takeoff, before landing, and when the seatbelt sign is illuminated.

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Handling oversized cabin baggage

Large bags that don't fit under the seat or in the overhead compartment are tagged with a cargo label and given to the handling agent.

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Storing small personal items in the cabin

Small personal items like handbags or laptop bags can be stored on unoccupied seats if they are secured with the seatbelt and don't obstruct safety features.

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Handling valuables in oversized cabin baggage

Oversized cabin baggage must have all valuables (including flight documents and medicine) removed before being handed to the handling agent.

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Seating of Non-Ambulatory SCPs

Non-ambulatory SCPs should be seated throughout the cabin to ensure they are surrounded by passengers who can help in an emergency. This helps maximize assistance if an emergency arises.

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Seating Non-Ambulatory SCPs: Uneven Distribution

If it's impossible to distribute non-ambulatory SCPs evenly, passengers capable of assisting should be seated close by to provide quick support.

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Avoiding Overloading Seat Rows

Groups of passengers with large size should not occupy the same seat row segment to avoid overloading the seat structure and hinder movement.

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Seating Unaccompanied Children

Unaccompanied children should be seated in a way that the cabin crew can communicate with them easily during all flight stages.

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Seating Groups of Unaccompanied Children

When seating groups of unaccompanied children, mix their ages and place the tallest child in front to assist younger children with oxygen masks in case of decompression.

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Adult Placement Near Unaccompanied Children

If possible, an adult should sit across the aisle from a row of unaccompanied children to provide support.

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Seating Children with Accompanying Adults

A child traveling with an adult in the same cabin class should be seated in the same seat row segment as the adult. If this isn't possible, seat the child no further than one seat row or aisle away.

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Seating Large Passengers

Passengers with physical size that could hinder passing through emergency exits should be seated attentively to avoid obstructing evacuation.

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Infants and Exit Rows

Infants are not allowed to sit in exit row seats due to potential safety concerns during emergency evacuations.

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Infant to Seat Ratio

Only one infant is allowed per row of seats on the aircraft due to the limited number of oxygen masks available.

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Travelling With Multiple Infants

Passengers travelling with infants must inform their tour operator or Corendon Airlines if they are travelling with two or more infants. An escort may be required at an additional cost.

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Minors and Exit Rows

Minors (children aged 2-12) are not allowed to sit in exit row seats.

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Minors Seating Arrangement

Two minors are not allowed to sit together on a single seat. A passenger over 16 years old should be seated next to them.

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Minor's Seat Belt Safety

If a minor's seat belt cannot be tightened securely, their back should be padded with a pillow, blanket, or other soft item for safety.

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Minor's Movement Restriction

Minors should not be allowed to wander around in the aisle or galley during flight due to potential safety hazards.

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Hot Beverages and Minors

Hot beverages should not be served directly to child passengers. If the accompanying adult requests or gives permission, the drink should be served to the accompanying passenger with a warning.

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PRM (Passenger with Reduced Mobility)

A passenger with reduced mobility due to a physical incapacity, intellectual deficiency, age, illness, or any other cause of disability, requiring special attention during travel.

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Accompanying Passenger Seat

A seat designated for an accompanying passenger who travels with a passenger with reduced mobility (PRM).

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CCM (Cabin Crew Member)

The crew member designated to assist passengers with reduced mobility (PRMs) during the flight.

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Stretcher Installation

Stretcher installation should be positioned as close to the floor level non-overwing exits as possible, ideally close to a required cabin crew station with an adjacent seat for the accompanying passenger.

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PRM Seating Restrictions

PRMs should not be seated in locations that could impede crew duties, obstruct access to emergency equipment, or hinder emergency evacuation.

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PRM Number Limit

The number of PRMs on board should not exceed the number of cabin crew members available to assist with an emergency evacuation, especially when PRMs constitute a significant portion of the passengers.

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Information for PIC (Pilot-in-Command)

The pilot-in-command (PIC) should be informed of any required assistance for PRMs at the destination, such as wheelchair or specific type of help.

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PRM Bookings

The travel agent should be informed of the PRM's requirements when booking their ticket, and the agency should provide confirmation of these arrangements.

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Who leads the crew briefing?

The senior cabin crew member (SCCM) is responsible for leading the briefing and ensuring all cabin crew members are informed and prepared for the flight.

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What is the purpose of the crew briefing?

The crew briefing is not a test, but a time to share information and ensure everyone is on the same page. It should be concise and last no more than 15 minutes.

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Why is active participation in the briefing important?

The SCCM should ensure that all cabin crew members participate in the briefing and are not distracted by mobile phones or other activities.

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What happens if a cabin crew member is deemed unfit to fly?

The SCCM, in conjunction with the PIC, will determine if a crew member is fit to fly. If there are concerns about a crew member's knowledge, physical appearance, or emotional stability, they may be deemed unfit and replaced.

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What are the key topics covered in the crew briefing?

The crew briefing should cover important topics such as safety, security, emergency procedures, aircraft type, first aid, and local laws and regulations.

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What language is used during the crew briefing?

The briefing language is English, even if crew members share a common language, to ensure clear communication and understanding.

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What is the SCCM's role in checking flight bag items?

The SCCM will discreetly check that all cabin crew members have the required items in their flight bags and will address any missing items after the flight.

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Who reports incidents related to crew members?

The SCCM is responsible for reporting any incidents, including crew member incapacitation, to the Cabin Crew Department.

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Study Notes

Table of Contents

  • Chapter 2: Standard Operating Procedures (SOPs)
  • Communication between flight deck and cabin crew
  • Critical phases of flight and sterile flight deck procedures
  • Reporting emergencies and abnormalities
  • Admission to flight deck
  • Reduction of cabin crew during ground operations and unforeseen circumstances
  • Cabin baggage
  • Maximum number of passengers
  • Carriage of special categories of passengers (SCP)
  • Pregnant passengers
  • Infants
  • Children (minors)
  • Adults
  • Passengers with potentially threatening behavior
  • Live animals
  • Passengers with injuries or illnesses
  • Death on board
  • Exit row seating regulations
  • Pre-flight procedures
  • Cabin emergency and safety equipment check
  • Cabin log
  • Cabin emergency exit light check
  • Passenger address system and interphone system
  • Catering
  • Cabin cleaning
  • Lavatory checks
  • Other sections (Dangerous Goods, ETOPS operations, Cabin operations during and post-pandemics)

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Description

Test your knowledge about cabin crew briefings with this quiz. Questions cover responsibilities, language requirements, seating arrangements, and safety protocols for crew members and passengers. Perfect for aspiring cabin crew or those refreshing their knowledge!

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