Initial New Hire Training: Service Equipment
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Questions and Answers

What is the type of meal tray used in Premium Economy Class?

  • 2/3 TRAY
  • SIDE PLATE
  • 1/2 TRAY
  • FULL SIZE MEAL TRAY-1/1 TRAY (correct)

    • What is included in the Cutlery Set for Premium Economy Class?

  • DINNER NAPKIN, INDIVIDUAL PACK TOWEL, DENTAL FLOSS
  • PEPPER& SALT SACHET, COFFEE CUP, TUMBLER GLASS
  • DINNER FORK, DINNER KNIFE, DESSERT SPOON (correct)
  • CASSEROLE, ROTABLE BOWL, SIDE PLATE

    • What is the purpose of the ROTABLE BOWL in Premium Economy Class?

  • To serve desserts
  • To serve the main course
  • To serve soup or salads (correct)
  • To serve coffee

    • What is the difference between PE and EY meal trays?

    <p>PE has a FULL SIZE MEAL TRAY, while EY has a 2/3 TRAY or 1/2 TRAY</p> Signup and view all the answers

    What is included in the individual pack in Premium Economy Class?

    <p>DENTAL FLOSS, BRUSHPICKS, INDIVIDUAL PACK TOWEL</p> Signup and view all the answers

    What is the purpose of the PAPER TRAY MAT in Premium Economy Class?

    <p>To protect the tray from spills</p> Signup and view all the answers

    How many types of classes are mentioned in the handout?

    <p>2</p> Signup and view all the answers

    What is the revision number of the handout?

    <p>13</p> Signup and view all the answers

    What is item number (5) in DRAWER 1 of DRY GOODS?

    <p>SWIZZLE STICK</p> Signup and view all the answers

    What is item number (10) in DRAWER 1 of N.EQUIPMENT KIT?

    <p>SAFETY SCISSORS</p> Signup and view all the answers

    What is item number (13) in DRAWER 1 of DRY GOODS?

    <p>COCKTAIL STICK</p> Signup and view all the answers

    What is item number (3) in DRAWER 2 of DRY GOODS?

    <p>OOLONG TEA BAG</p> Signup and view all the answers

    What is the purpose of the COAT TAG?

    <p>To identify personal belongings</p> Signup and view all the answers

    What is item number (19) in DRAWER 1 of N.EQUIPMENT KIT?

    <p>DECAFFEINATE COFFEE</p> Signup and view all the answers

    What is the item number of the BALL PEN in DRAWER 1?

    <p>3</p> Signup and view all the answers

    What is item number (1) in DRAWER 1 of DRY GOODS?

    <p>ALUMINUM FOIL</p> Signup and view all the answers

    What is item number (3) in DRAWER 2 of DRY GOODS?

    <p>OOLONG TEA BAG</p> Signup and view all the answers

    What is the purpose of the DISCREPANCY TAG?

    <p>To mark faulty items</p> Signup and view all the answers

    What is item number (18) in DRAWER 1 of N.EQUIPMENT KIT?

    <p>SWIZZLE STICK</p> Signup and view all the answers

    What is the item number of the MEDICINE BAG in DRAWER 1?

    <p>11</p> Signup and view all the answers

    What is the item number of the LETTER SHEET in DRAWER 2?

    <p>1</p> Signup and view all the answers

    What is the purpose of the EAR PLUG in DRAWER 1?

    <p>To protect ears from noise</p> Signup and view all the answers

    What is the item number of the SEAL (GREEN) in DRAWER 2?

    <p>15</p> Signup and view all the answers

    What is the item number of the STAPLER in DRAWER 1?

    <p>15</p> Signup and view all the answers

    What type of meal is VGML?

    <p>Vegetarian Vegan Meal</p> Signup and view all the answers

    What does RVML stand for?

    <p>Raw Vegetarian Meal</p> Signup and view all the answers

    What is the abbreviation for Kosher Meal?

    <p>KSML</p> Signup and view all the answers

    What type of meal is DBML?

    <p>Diabetic Meal</p> Signup and view all the answers

    What does LPML stand for?

    <p>Low Protein Meal</p> Signup and view all the answers

    What type of meal is FLML?

    <p>Full Liquid Meal</p> Signup and view all the answers

    What does HNML stand for?

    <p>Hindu Meal</p> Signup and view all the answers

    What type of meal is SMML?

    <p>Semi-Fluid Meal</p> Signup and view all the answers

    What is included in the AMENITY KIT?

    <p>FACIAL MIST, EAU DE TOILETTE, ANTI-BACTERIAL HAND WASH</p> Signup and view all the answers

    What is the purpose of the DISPOSABLE GLOVE?

    <p>To be used for cleaning purposes</p> Signup and view all the answers

    What is included in the P.CHILD /BABY KIT?

    <p>TOY, BABY CAN FOOD, FEEDING BOTTLE</p> Signup and view all the answers

    What is the purpose of the SANITARY NAPKIN?

    <p>To be used for personal hygiene</p> Signup and view all the answers

    What is included in the SERVICE EQUIPMENT IN CABIN?

    <p>BLANKET, PILLOW CASE, HEADSET</p> Signup and view all the answers

    What is the purpose of the TRAY HOLDER?

    <p>To be used as a meal tray holder</p> Signup and view all the answers

    What is included in the Q.OTHERS?

    <p>MIXED NUTS, EVERGREEN WATER, PLAYING CARD</p> Signup and view all the answers

    What is the purpose of the 3M ABSORBENT CLOTH?

    <p>To be used as an absorbent cloth</p> Signup and view all the answers

    Study Notes

    Service Equipment in Galley

    • Meal tray equipment:
      • PE (Premium Economy) class: full-size meal tray, paper tray mat, casserole, side plate, rotatable bowl, coffee cup, tumbler glass, and cutlery set
      • EY (Economy) class: 2/3 or 1/2 tray, paper tray mat, casserole, rotatable bowl, coffee cup, tumbler glass, and cutlery set

    Ca Kit

    • Drawer 1:
      • Facial tissue, calla 1452 disinfectant, ball pen, coat tag, discrepancy tag, CPE disposable glove, ear plug, earphone plug, glue, 3M post-it, medicine bag, mask/thermometer bag, and safety pin
    • Drawer 2:
      • Memo sheet, oven bag, stapler, paper clip, headphone placard, letter sheet, envelope, post card, stationary holder, greeting card, Maas sticker, meal sticker, special meal sticker, sales summary sheet, and soft drinks/bar/dry stores order form

    Dry Goods

    • Drawer 1:
      • Aluminum foil, saran wrapper, swizzle stick, tabasco sauce, chopsticks, chili sauce, ketchup, mustard sauce, pepper & salt sachet, low-calorie sugar, oolong tea, green tea, cocktail stick, and meal sticker
    • Drawer 2:
      • Coffee pillow, black tea, and oolong tea bag

    Equipment Kit

    • Drawer 1:
      • Memo sheet, scotch tape, disposable glove, chopsticks, disinfectant, coat tag, safety scissors, 3M post-it, ball pen, foil cutter, S hook, wine opener, low-calorie sugar, pepper & salt sachet, swizzle stick, cocktail stick, and seal (green)
    • Drawer 2:
      • Cocktail napkin, creamer, sugar sachet, decaffeinate coffee, oolong tea, and green tea

    Amenity Kit (Toiletry)

    • Drawer 1:
      • Facial mist, eau de toilette, anti-bacterial hand wash, moisturizer, disposable glove, facial tissue, spray, toilet paper cup, and toilet seat cover
    • Drawer 2:
      • Dental floss, toothbrush set, sanitary napkin, eyes shade, and baby can food

    Child/Baby Kit & VG Noodle/Cans

    • Toy, baby can food, feeding bottle/nursing bottle, diaper, underpad, wound douche, vegetarian can food, vegetarian instant noodle, paper bowl, paper bowl lid, and slippers

    Others

    • Mixed nuts, Evergreen water, playing card, individual pack towel, toilet paper roll, toilet paper hand towel, razor, 3M absorbent cloth, tray holder (silver/green), and trash compactor box

    Service Equipment in Cabin

    • Blanket, ecothread blanket, pillow case, pillow, headset, disposable headset, headrest cover, hanger, EVA sky shop duty-free brochure, safety instruction card, exit seat briefing card, inflight WIFI connection instruction card, airsickness bag, menu/beverage card, wine/beverage card, menu card, overnight kit, ice cream cooler bag, and "for crew only" belt

    Name of Fruit

    • Types of fruit (VLML, VJML, AVML, RVML, VGML, KSML, MOML, HNML, BBML, PWML, CHML, EXCHML, BLML, DBML, GFML, LCML, LFML, LSML, NLML, FLML, SMML, HFML, LPML, PRML, CKML, SFML, FSML, FPML, NBML, NPML, NFML, NEML, NAML)

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    Description

    This quiz covers the service equipment used in the galley, including meal trays, plates, and utensils for Premium Economy Class. It's a part of the initial new hire training program.

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