Business Services Overview
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Questions and Answers

What are the restrictions placed on withdrawal from fixed accounts?

  • Withdrawal is not allowed under any circumstances
  • Only number of withdrawals is restricted
  • No restrictions on amount or frequency
  • Amount and frequency restrictions apply (correct)

What is the primary advantage of fixed accounts over savings accounts?

  • They have lower interest rates
  • They offer a higher rate of interest (correct)
  • They require no minimum balance
  • They allow unlimited withdrawals

What is a potential consequence of a premature withdrawal from a fixed account?

  • Additional fees for the bank
  • Increased interest rates
  • No penalties imposed
  • Forfeiture of a percentage of interest (correct)

Which of the following is NOT considered an allied service provided by banks?

<p>Real estate loans (B)</p> Signup and view all the answers

What primary activity do commercial banks perform in addition to providing fixed accounts?

<p>Lending of funds (B)</p> Signup and view all the answers

What is a key feature of e-banking?

<p>Allows online financial transactions (A)</p> Signup and view all the answers

Which of the following is NOT a method of Electronic Funds Transfer (EFT)?

<p>Post office transfer (B)</p> Signup and view all the answers

What does RTGS stand for in the context of banking?

<p>Real-Time Gross Settlement (A)</p> Signup and view all the answers

What is the primary purpose of insurance?

<p>To manage and transfer the risk of financial loss (C)</p> Signup and view all the answers

How does insurance benefit policyholders in terms of risk?

<p>It spreads the loss over a large pool of contributors. (C)</p> Signup and view all the answers

What do policyholders contribute to an insurance plan?

<p>Premiums that make up a common fund (C)</p> Signup and view all the answers

What is meant by the 'premium' in an insurance context?

<p>A fee paid by the insured for coverage (B)</p> Signup and view all the answers

Which sector of the Indian economy accounts for the largest Gross Value Added (GVA)?

<p>Services (B)</p> Signup and view all the answers

How does an insurer determine probable losses?

<p>By analyzing past events and loss data (A)</p> Signup and view all the answers

What is the main role of an insurance company?

<p>To manage and pay legitimate claims from a pooled fund (B)</p> Signup and view all the answers

What percentage of India’s total Gross Value Added (GVA) did the services sector account for in 2016-17?

<p>53.66% (C)</p> Signup and view all the answers

What is the primary function of insurance?

<p>To provide protection from probable chances of loss (B)</p> Signup and view all the answers

What does the principle of utmost good faith entail in an insurance contract?

<p>Both parties are required to disclose all relevant facts (D)</p> Signup and view all the answers

How does insurance assist in capital formation?

<p>By allowing insurers to invest premiums into profitable ventures (A)</p> Signup and view all the answers

What is the role of risk sharing in insurance?

<p>To distribute losses among all insured members (D)</p> Signup and view all the answers

Which principle states that all material facts must be disclosed by both parties in an insurance contract?

<p>Utmost good faith (A)</p> Signup and view all the answers

What does an insurance policy typically require from the insured concerning the risk?

<p>The insured should voluntarily disclose all material facts (C)</p> Signup and view all the answers

In the context of insurance, what function does the concept of indemnity serve?

<p>To replace or compensate for losses incurred (B)</p> Signup and view all the answers

Why does a person have an insurable interest in a property?

<p>Because they are financially involved with that property (D)</p> Signup and view all the answers

What happens to the ownership of property once the insured is compensated for a loss?

<p>The ownership of the property passes to the insurer. (C)</p> Signup and view all the answers

Which of the following is a required disclosure for Personal Accident insurance?

<p>Previous medical history (D)</p> Signup and view all the answers

According to the principle of contribution in insurance, what is the insurer's right once a claim is paid?

<p>To call upon other insurers to share the loss. (D)</p> Signup and view all the answers

What is one reason why insured individuals must not profit from their insurance claims?

<p>To prevent fraud and maintain fairness in the insurance system. (D)</p> Signup and view all the answers

In the case of double insurance, what does the insured have no right to recover?

<p>More than the full amount of their actual loss. (B)</p> Signup and view all the answers

Which type of insurance requires the disclosure of driver details?

<p>Motor insurance (A)</p> Signup and view all the answers

What is a common risk associated with life insurance?

<p>The certainty of death. (A)</p> Signup and view all the answers

What is a possible risk an individual may face regarding life insurance if they live too long?

<p>The risk of becoming too old to earn income. (B)</p> Signup and view all the answers

What is one risk that cargo faces while being transported by ship?

<p>Fire damage (D)</p> Signup and view all the answers

Which type of insurance covers the loss of freight if the cargo does not reach its destination?

<p>Freight insurance (C)</p> Signup and view all the answers

What is a fundamental principle that distinguishes marine insurance from life insurance?

<p>It is a contract of indemnity. (C)</p> Signup and view all the answers

Who is responsible for compensating the owner of a ship or cargo for losses at sea?

<p>The insurer or underwriter (C)</p> Signup and view all the answers

What type of insurance insures against damage to the ship itself?

<p>Hull insurance (C)</p> Signup and view all the answers

Which of the following is NOT a risk associated with cargo insurance?

<p>Inflation impact (A)</p> Signup and view all the answers

What is the general outcome if a ship or cargo is captured by pirates?

<p>Total loss claim eligibility (B)</p> Signup and view all the answers

In marine insurance, what is the role of the insured?

<p>To pay a premium for coverage (D)</p> Signup and view all the answers

What primary function does a modern warehouse serve beyond just storage?

<p>Logistical service providers (D)</p> Signup and view all the answers

Which type of warehouse is operated by a company for handling its own goods?

<p>Private warehouses (D)</p> Signup and view all the answers

What is a significant benefit of private warehousing?

<p>Improved dealer relations (D)</p> Signup and view all the answers

How are public warehouses typically accessed by users?

<p>By paying a storage fee (A)</p> Signup and view all the answers

What role does the government have in regulating public warehouses?

<p>They issue licenses to operate these warehouses. (B)</p> Signup and view all the answers

What type of warehouse allows the owner to delay payment of import duties?

<p>Bonded warehouse (A)</p> Signup and view all the answers

What improvement is mentioned for modern warehouses in terms of product movement?

<p>Automation of handling systems (B)</p> Signup and view all the answers

Which of the following is NOT a characteristic of private warehouses?

<p>Open to all members of the public (B)</p> Signup and view all the answers

Flashcards

Withdrawal restrictions

Limits on the amount and frequency of money withdrawals from accounts.

Fixed accounts

Time deposits with higher interest rates than savings accounts.

Premature withdrawal

Withdrawing money from an account before the agreed-upon time, often with penalties.

Bank drafts

Financial instruments used to transfer funds from one bank to another.

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Allied services

Additional services offered by banks beyond basic transactions, like bill payments and locker rentals.

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e-Banking

Online banking services allowing customers to conduct transactions from diverse digital devices.

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Automated Teller Machine (ATM)

A machine allowing customers to conduct standard banking transactions like withdrawals and deposits.

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Electronic Fund Transfer (EFT)

Electronic transfer of funds between accounts.

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Insurance

A risk management tool that transfers the financial risk of potential loss from one entity to another for a fee.

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Policyholders

Individuals or entities that purchase insurance.

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Premium

The fee paid for insurance coverage.

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Insurer

The party who accepts the risk from policyholders.

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Risk Management

The process of identifying, assessing, and controlling potential risks.

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Equitable Transfer of Risk

Fairly distributing the risk of a potential loss from one entity to another.

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Service Sector

The sector in the economy that provides services, rather than producing goods.

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Gross Value Added (GVA)

The value of goods and services produced by an economy minus the cost of raw materials and other inputs.

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Insurance Certainty

Insurance guarantees payment for loss, removing uncertainty about timing and amount.

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Insurance Protection

Insurance safeguards against potential losses, though it can't prevent risks.

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Risk Sharing

Insurance spreads losses among many insured individuals, with each paying premiums.

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Capital Formation

Insurance premiums create accumulated funds that support the insurer.

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Utmost Good Faith

Honest and full disclosure are crucial for a valid insurance contract from both parties.

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Material Fact

Facts that a prudent insurer would consider when deciding to insure or determine premium.

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Insurable Interest

A person must have a personal stake in something to insure it.

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Contract of Indemnity

Insurance agreements where the insurer compensates for losses, not necessarily the whole value.

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Insurance Claim Settlement

The process of resolving a claim, determining the amount payable for a loss covered by insurance.

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Insured's Ownership Rights (after settlement)

After receiving compensation for a loss, the insured no longer has ownership rights to the damaged/lost property.

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Contribution Principle

Insurers with multiple policies on the same property share losses proportionately to the coverage amount.

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Double Insurance

Multiple insurance policies covering the same risk.

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Fire Insurance Disclosure

Information about building construction, fire safety equipment, and use that's needed for assessing fire insurance risk.

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Motor Insurance Disclosure

Information about the vehicle type, driver details needed to understand motor insurance risk.

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Life Insurance Risks

Uncertainties of life, like death and longevity, potentially impacting family members.

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Types of Insurance

Broad categories of insurance covering various risks, like life, fire, and motor.

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Marine Insurance

Insurance for ships, cargo, and freight, protecting against losses at sea.

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Ship Hull Insurance

Insurance that protects the ship itself against damage or loss.

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Cargo Insurance

Insurance covering goods being transported by ship against damage, loss, or theft.

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Freight Insurance

Insurance that reimburses the shipping company for lost freight charges if cargo doesn't reach its destination due to loss.

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Marine Insurance Contract

A contract based on indemnity, where the insured recovers actual loss, but not profit.

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Perils of Marine Insurance

Risks that can damage, destroy, or cause loss to the ship or cargo during transport, including enemy action or pirates.

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Insurer Underwriter

The party guaranteeing compensation for losses in marine insurance.

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Contract of Indemnity

A marine insurance contract where the insured recovers only the actual loss, not profit.

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Private Warehouses

Warehouses owned and operated by a single company for storing their own goods.

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Public Warehouses

Warehouses available for rent to any business or individual for storage purposes.

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Warehouses (Modern)

Logistical service providers for efficient storage and movement of goods, not just storage.

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Warehouses (Initial)

Buildings for storing goods, maintaining quality and value in a systematic way.

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Bonded Warehouses

Warehouses that allow storage of imported goods without immediate payment of import duties.

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Material Handling System

A system that facilitates the movement of goods within a warehouse for efficient operations.

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Entrepot Trade

International trade involving goods stored in a warehouse before export, without paying customs duties.

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Warehouses (Transportation)

Warehouses offering transportation services by rail and road.

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Study Notes

Learning Objectives

  • State the characteristics of services
  • Distinguish services from goods
  • Classify different types of business services
  • Explain the concept of e-banking
  • Identify and classify different types of insurance policies
  • Describe different types of warehouses

Business Services

  • All people have interacted with business services at some point in their lives
  • Examples include purchasing ice cream from a store, watching a movie, buying a bus ticket, etc.
  • Services are intangible activities, unlike goods, which are physical products
  • Services have some distinguishing characteristics compared to goods
  • The purchasing and experiencing of a service is different from purchasing and owning a good

Nature of Services

  • Intangibility: Services cannot be physically touched or possessed
  • Inconsistency: Services depend on the person performing the service, making quality vary
  • Inseparability: The production and consumption of the service happen simultaneously.
  • Inventory (Less): Services cannot be stored for use in the future as they happen when needed
  • Involvement: The consumer participates in the delivery of the service

Types of Services

  • Business Services: Services utilized by other businesses (e.g., banking, transportation)
  • Social Services: Services provided to benefit society (e.g., healthcare, education)
  • Personal Services: Services experienced differently by individual consumers (e.g., restaurants, entertainment)

Banking

  • Commercial banks are important institutions for lending money
  • They act as both borrowers and lenders
  • Banks accept various deposit types (current, savings, fixed)
  • Banks provide loans and advances to businesses.

Insurance

  • Insurance is a way to transfer risk
  • People buy insurance to pay a small amount (premium) for possible major losses
  • Insurance companies estimate possible losses and compensate the insured if an event occurs.

Types of Insurance

  • Life Insurance: Protects families or dependents in the event of death
  • Fire Insurance: Compensates for losses resulting from fire
  • Marine Insurance: Protects goods at sea during transport
  • Other types exist (e.g., health, motor, burglary, crop)

Warehousing

  • Warehousing stores goods in a safe manner to preserve the product's quality
  • Warehouses are used by businesses, manufacturers, importers and retailers
  • They can hold products until needed, such as during off-season or slow periods
  • Different types exist, including private, public, bonded, and government warehouses

Communication Services

  • Communication is essential for business.
  • Telecom and Postal services allow businesses to communicate with each other and their customers

Transportation

  • Services move goods (freight) and people (passengers) across distances
  • Various forms exist: roads, railways, airways, waterways
  • Efficiency and infrastructure are important factors.

Social Security Schemes

  • Atal Pension Yojana: Pension scheme for individuals aged 18–40.
  • Pradhan Mantri Suraksha Bima Yojana: Accident and disability insurance with low premium.
  • Pradhan Mantri Jan Dhan Yojana: Savings account, accident, and life cover.
  • Pradhan Mantri Jeevan Jyoti Bima Yojana: Term life insurance with low premium.

Types of Digital Payments

  • Cash, Plastic cards (debit, credit)
  • Digital methods (AEPS, UPI, BHIM, Mobile wallets, Prepaid cards, USSD)

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Description

This quiz tests your understanding of business services, including their characteristics, classification, and the differences between services and goods. Additionally, it covers concepts like e-banking and various types of insurance policies and warehouses.

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