Business Responsibilities for Consumer Information and Product Safety

Expressed warranties = Claims explicitly stated by vendors about product characteristics and durability Implied warranties = Implicit claim that a product is fit for ordinary use Limited warranties = Warranties that have certain limitations and conditions Extended warranties = Additional coverage beyond the standard warranty period

Right to basic needs = Guarantees survival, adequate food, clothing, shelter, health care, education, and sanitation Right to safety = Protection against products that are hazardous to health or life Right to be informed = Access to accurate information about products and services Right to redress = Ability to seek compensation for faulty products or poor services

Business obligation for product quality = Ensuring the product meets claims made and consumer expectations Shift of burden for product safety to the producer = Increasing producer responsibility for product safety measures Use of warranties to meet responsibilities = Providing assurances to purchasers about product quality Consumer rights in implied warranties = Raising questions about reparation and joint manufacturer responsibility

Firms fail to control key variables during the manufacturing process = Monitor the manufacturing process itself Companies should review safety product advertising content = Ensure accuracy and completeness Business often base safety considerations strictly on cost factors = Abandon the misconception that accidents occur exclusively due to misuse Companies should investigate consumer complaints = Deal fairly with customers and utilize feedback for product improvement

Consumers depend on business for survival and enrichment = Heightened business responsibilities in consumer information Product safety is warranted by businesses = Company shares responsibility for safety with consumers Companies should make available written information about products to consumers = Provide vital purchase information to consumers Investigating consumer complaints leads to product improvement = Utilize opinions of users for product enhancement

Failure to control key variables during manufacturing = Result in product defects Reviewing safety product advertising content = Ensures accuracy and completeness of information Investigating consumer complaints = Encourages fair customer dealings and product improvement Providing written information about products to consumers = Offers vital purchase details

The Right to Safety = Protected against hazardous goods or services The Right to Information = Protected against dishonest advertising and provided with necessary facts The Right to Choose = Choose products at competitive prices with satisfactory quality The Right to Presentation = Express consumer interests in government policies

Extensive safety and performance testing by manufacturers = The Right to Safety Complete information about product ingredients and expiry date = The Right to Information Wide array of goods with diverse brands, sizes, and prices = The Right to Choose Legislators proposing laws for consumer welfare = The Right to Presentation

Providing proper information on product labels = The Right to Safety Avoiding misleading advertising or labeling = The Right to Information Offering products at competitive prices = The Right to Choose Advocating for consumer interests in policy-making = The Right to Presentation

Protection against health hazards from goods/services = The Right to Safety Access to complete and honest product information = The Right to Information Assurance of competitive prices and quality products = The Right to Choose Influence on government policies for better consumer life = The Right to Presentation