Business Responsibilities and Productivity Quiz
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Questions and Answers

What does 'productivity' refer to?

  • The activities directly related to producing and delivering products and services
  • Producing something at the lowest possible cost
  • The activities involved in interfacing with other parts of the organisation
  • The ratio of output from the operations to the input operation (correct)

    • What is 'efficiency' in the context of business?

  • Doing the right things to create the most value for the firm
  • Quality divided by price
  • Producing something at the lowest possible cost (correct)
  • The activities directly related to producing and delivering products and services

    • What is 'value' in the context of competitive advantage?

  • Is an advantage over competitors gained by offering consumers greater value (correct)
  • A wider set of tasks that involve scanning the business, social and political environment
  • The ratio of output from the operations to the input operation
  • The activities directly related to producing and delivering products and services

    • What are 'direct responsibilities' as mentioned in the text?

    <p>The activities directly related to producing and delivering products and services</p> Signup and view all the answers

    What is 'competitive advantage' in business?

    <p>Is an advantage over competitors gained by offering consumers greater value</p> Signup and view all the answers

    What does 'customer contact' involve according to the text?

    <p>Service, by nature, involves a much high degree of customer contact than manufacturing</p> Signup and view all the answers

    What factor makes tight control on processes impossible for customer-involved systems?

    <p>Uniformity of input</p> Signup and view all the answers

    Why is measurement of productivity more straightforward in manufacturing than in service?

    <p>Uniformity of output</p> Signup and view all the answers

    When is it often better for an organization to do the work itself instead of outsourcing?

    <p>Nature of demand</p> Signup and view all the answers

    What factor may cause an organization to perform a job itself instead of outsourcing?

    <p>Quality consideration</p> Signup and view all the answers

    Why does labor content tend to be higher in many services compared to manufacturing?

    <p>Labor content of job</p> Signup and view all the answers

    What may be a reason for an organization to outsource a service?

    <p>Quality consideration</p> Signup and view all the answers

    What may be a risk associated with outsourcing?

    <p>'Expertise'</p> Signup and view all the answers

    Why is it sometimes better for an organization to produce an item in-house if it has available capacity?

    <p>'Uniformity of input'</p> Signup and view all the answers

    What might lead to wide fluctuations in demand according to the text?

    <p>'Nature of demand'</p> Signup and view all the answers

    Why do manufacturing operations generally have the ability to carefully control the amount of variability of input?

    <p>'Uniformity of input'</p> Signup and view all the answers

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