Podcast
Questions and Answers
What does 'productivity' refer to?
What does 'productivity' refer to?
- The activities directly related to producing and delivering products and services
- Producing something at the lowest possible cost
- The activities involved in interfacing with other parts of the organisation
- The ratio of output from the operations to the input operation (correct)
What is 'efficiency' in the context of business?
What is 'efficiency' in the context of business?
- Doing the right things to create the most value for the firm
- Quality divided by price
- Producing something at the lowest possible cost (correct)
- The activities directly related to producing and delivering products and services
What is 'value' in the context of competitive advantage?
What is 'value' in the context of competitive advantage?
- Is an advantage over competitors gained by offering consumers greater value (correct)
- A wider set of tasks that involve scanning the business, social and political environment
- The ratio of output from the operations to the input operation
- The activities directly related to producing and delivering products and services
What are 'direct responsibilities' as mentioned in the text?
What are 'direct responsibilities' as mentioned in the text?
What is 'competitive advantage' in business?
What is 'competitive advantage' in business?
What does 'customer contact' involve according to the text?
What does 'customer contact' involve according to the text?
What factor makes tight control on processes impossible for customer-involved systems?
What factor makes tight control on processes impossible for customer-involved systems?
Why is measurement of productivity more straightforward in manufacturing than in service?
Why is measurement of productivity more straightforward in manufacturing than in service?
When is it often better for an organization to do the work itself instead of outsourcing?
When is it often better for an organization to do the work itself instead of outsourcing?
What factor may cause an organization to perform a job itself instead of outsourcing?
What factor may cause an organization to perform a job itself instead of outsourcing?
Why does labor content tend to be higher in many services compared to manufacturing?
Why does labor content tend to be higher in many services compared to manufacturing?
What may be a reason for an organization to outsource a service?
What may be a reason for an organization to outsource a service?
What may be a risk associated with outsourcing?
What may be a risk associated with outsourcing?
Why is it sometimes better for an organization to produce an item in-house if it has available capacity?
Why is it sometimes better for an organization to produce an item in-house if it has available capacity?
What might lead to wide fluctuations in demand according to the text?
What might lead to wide fluctuations in demand according to the text?
Why do manufacturing operations generally have the ability to carefully control the amount of variability of input?
Why do manufacturing operations generally have the ability to carefully control the amount of variability of input?
