16 Questions
What does 'productivity' refer to?
The ratio of output from the operations to the input operation
What is 'efficiency' in the context of business?
Producing something at the lowest possible cost
What is 'value' in the context of competitive advantage?
Is an advantage over competitors gained by offering consumers greater value
What are 'direct responsibilities' as mentioned in the text?
The activities directly related to producing and delivering products and services
What is 'competitive advantage' in business?
Is an advantage over competitors gained by offering consumers greater value
What does 'customer contact' involve according to the text?
Service, by nature, involves a much high degree of customer contact than manufacturing
What factor makes tight control on processes impossible for customer-involved systems?
Uniformity of input
Why is measurement of productivity more straightforward in manufacturing than in service?
Uniformity of output
When is it often better for an organization to do the work itself instead of outsourcing?
Nature of demand
What factor may cause an organization to perform a job itself instead of outsourcing?
Quality consideration
Why does labor content tend to be higher in many services compared to manufacturing?
Labor content of job
What may be a reason for an organization to outsource a service?
Quality consideration
What may be a risk associated with outsourcing?
'Expertise'
Why is it sometimes better for an organization to produce an item in-house if it has available capacity?
'Uniformity of input'
What might lead to wide fluctuations in demand according to the text?
'Nature of demand'
Why do manufacturing operations generally have the ability to carefully control the amount of variability of input?
'Uniformity of input'
Test your knowledge of business responsibilities and productivity with this quiz. Explore the concepts of direct, indirect, and broad responsibilities, as well as productivity ratios.
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