Business Relations

EEA 1998-2015 = Defines discrimination, prohibits discrimination, discrimination bases, defines harassment, outlaws harassment, equal pay clause, WRC investigation WRC = Set up under INDRA 1990, advisory service, conciliation service, mediation service, adjudication services, inspection services, investigates EEA 1998-2015 complaints The Labour Court = Investigates complaints as a court of last resort, not court of law, arbitration, codes of practice, registers agreements, set up JLCs, hears WRC adjudication appeals Competition and Consumer Protection Commission = Informs the Consumer, Enforces Consumer Law, Conducts Research Into Consumer Issues, Advises The Government, Assesses Mergers

Goods of Merchantable Quality = Conforms to sample used to sell it; fit for purpose intended; as described in advertisement or description, buyer has right to quiet possession Unsolicited Goods/Inertia Selling = Goods sent to a person that they did not order, payment can’t be demanded, right to keep if after 30 days written notice to retrieve or if after 6 months no collection granted no interference to collect Retailer Responsibility = Retailer, not the manufacturer, is responsible for fixing the consumer's issues Misleading Practices = Misleading claims, includes misleading advertisements, includes the withholding of information

Constructive Dismissal = Working conditions of an employee are made so difficulty or that the treatment of an employee is so intolerable that the employee has no option but to resign, burden of proof on employee to prove unfairly dismissed Unfair Dismissal = All dismissals deemed unfair (burden of proof on employer to prove not), eight grounds (PATTER UP), Redress For Unfair Reinstatement; re-engagement; compensation (up to two years' Dismissal pay) Offer right of appeal = A step taken in the process of dismissal to provide a chance for the employee to challenge the decision Final Written Warning = A formal notice given to an employee, stating that any further misconduct or poor performance may result in dismissal

The Consumer Protection Act 2007 (CPA 2007) = Includes provisions for Misleading Practices, Prohibited Practices, Pricing Rules, Aggressive Selling Practices Guarantees = Additional protection given to the consumer on top of legal rights, doesn’t affect statutory rights, retailer responsible CCPC = Statutory body, dual mandate responsible for enforcing consumer protection and competition law in Ireland, has many functions Small Claims Procedure = €25 fee, claims up to €2,000, under local district court, consumers to businesses or businesses to business, informal (no solicitor), to solve an unresolved consumer conflict

Stakeholders = Individuals or groups involved in or affected by a business Investors = Provide capital to fund a business in exchange for a return on their investment Managers = Run a business or department for the entrepreneur, utilizing skills and activities such as planning and organizing Interest Groups = Pressure groups that affect and are affected by a business's activities, lobbying on behalf of a common interest

Offer = Must be clear, complete, unconditional, and communicated properly Consideration = Something of value must be exchanged between parties Legality of Purpose = Contracts must have a legal purpose Intention to Contract = Parties must have a genuine intent to form a binding contract

Competitive relationships = Involve one party benefiting at the expense of another Cooperative relationships = Involve mutual benefit and working together towards a shared goal

Disputes over pay = Lead to industrial disputes Trade union recognition = Can lead to industrial disputes Productivity = Contributes to industrial disputes Redundancy = Can lead to industrial disputes

Entrepreneurs = Take personal and financial risks to fill gaps in the market and make a profit Investors = Provide capital to fund a business in exchange for a return on their investment Service providers = Offer services such as electricity, internet, legal, and banking to businesses Producers = Manufacture goods from raw materials and have their own desires and aims

Competitive relationships = Involve one party benefiting at the expense of another Cooperative relationships = Involve mutual benefit and working together towards a shared goal

Offer = Must be clear, complete, unconditional, and communicated properly Acceptance = Must match the exact terms of the offer Legality of Form = Some contracts must be in a specific format Intention to Contract = Parties must have a genuine intent to form a binding contract

Non-legislative solutions = Include discussing and clarifying issues Legislative solutions = Include taking legal action or seeking compensation

Constructive Dismissal = Working conditions or treatment of an employee is so intolerable that the employee has no option but to resign Unfair Dismissal = All dismissals are deemed unfair, burden of proof on employer to prove otherwise Formal Verbal Warning = A formal warning given to an employee verbally Final Written Warning = A final warning given to an employee in writing before dismissal

Recruitment = Basis for treating someone less favorably in the hiring process Promotion = Basis for treating someone less favorably in terms of career advancement Working Conditions = Basis for treating someone less favorably in the workplace environment Dismissal = Basis for treating someone less favorably resulting in termination of employment

Unsolicited Goods = Goods sent to a person that they did not order, payment can't be demanded Retailer Is Responsible = The retailer, not the manufacturer, is responsible for fixing the consumer's issues Provisions For Goods = Legal provisions that ensure goods meet certain standards, such as merchantable quality Misleading Practices = Includes misleading claims and advertisements, as well as the withholding of information

Enforcing Competition Law = Taking legal proceedings against EU and Irish law breakers Assess Mergers = Examining potential mergers and acquisitions to prevent monopolies Ombudsman = Investigates consumer complaints against public bodies, independent and impartial Small Claims Procedure = Informal procedure to solve unresolved consumer conflicts, with a fee and claims up to €2,000