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Building and Maintaining Business Relationships Quiz

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Building and Maintaining Business Relationships Quiz

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Questions and Answers

What are some effective ways to nurture business relationships?

Sending formal letters

Offering discounts to competitors

Using social media (correct)

Ignoring client calls

What is the meaning of 'Goodwill' in business relationships?

Avoiding public statements

Negative feelings towards the business

Engaging in unethical behavior

Positive feelings towards the business (correct)

How can trust be established in a business relationship?

Reading agreements after signing them

Under-promising and over-delivering (correct)

Making unrealistic promises

Focusing on making promises

What is NOT a key element in building trust with clients?

Ignoring client feedback (A) Signup and view all the answers

Why is trust important in a business relationship?

To ensure parties believe you (C) Signup and view all the answers

What is the consequence of breaking a valid contract?

Facing legal consequences (A) Signup and view all the answers

How can business relationships be initiated?

'You' or the 'other party' initiating contact (B) Signup and view all the answers

'Settling disputes' is mentioned as a way to:

'Nurture business relationships' (D) Signup and view all the answers

'Customers' in business relationships are also known as:

'Patrons' (C) Signup and view all the answers

'Trust' in a business relationship results from:

Actions rather than promises (D) Signup and view all the answers