Building and Maintaining Business Relationships Quiz
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Questions and Answers

What are some effective ways to nurture business relationships?

  • Sending formal letters
  • Offering discounts to competitors
  • Using social media (correct)
  • Ignoring client calls
  • What is the meaning of 'Goodwill' in business relationships?

  • Avoiding public statements
  • Negative feelings towards the business
  • Engaging in unethical behavior
  • Positive feelings towards the business (correct)
  • How can trust be established in a business relationship?

  • Reading agreements after signing them
  • Under-promising and over-delivering (correct)
  • Making unrealistic promises
  • Focusing on making promises
  • What is NOT a key element in building trust with clients?

    <p>Ignoring client feedback</p> Signup and view all the answers

    Why is trust important in a business relationship?

    <p>To ensure parties believe you</p> Signup and view all the answers

    What is the consequence of breaking a valid contract?

    <p>Facing legal consequences</p> Signup and view all the answers

    How can business relationships be initiated?

    <p>'You' or the 'other party' initiating contact</p> Signup and view all the answers

    'Settling disputes' is mentioned as a way to:

    <p>'Nurture business relationships'</p> Signup and view all the answers

    'Customers' in business relationships are also known as:

    <p>'Patrons'</p> Signup and view all the answers

    'Trust' in a business relationship results from:

    <p>Actions rather than promises</p> Signup and view all the answers

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