Podcast
Questions and Answers
In business, rapport or empathy is essential in establishing a relationship of ____.
In business, rapport or empathy is essential in establishing a relationship of ____.
why is mismatching sometimes useful?
why is mismatching sometimes useful?
during the process of building successful relationships with our business clients, we continuously go back to ___.
during the process of building successful relationships with our business clients, we continuously go back to ___.
Rapport is the art of pacing another person through speech patterns, voice matching and ____.
Rapport is the art of pacing another person through speech patterns, voice matching and ____.
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why would you match facial expressions on a smaller scale?
why would you match facial expressions on a smaller scale?
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we all have natural rapport skills, usually at the ____ level.
we all have natural rapport skills, usually at the ____ level.
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why is it important to pace a client even if you don't like their behavior?
why is it important to pace a client even if you don't like their behavior?
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when pacing a person's body language you should imitate them exactly.
when pacing a person's body language you should imitate them exactly.
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why does communication seem to flow when people are in rapport?
why does communication seem to flow when people are in rapport?
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people who speak very fast usually breathe from the abdomen
people who speak very fast usually breathe from the abdomen
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what pacing skills would you use in a phone conversation?
what pacing skills would you use in a phone conversation?
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its a good idea to use the word "and" instead of "but" whenever possible in your conversations.
its a good idea to use the word "and" instead of "but" whenever possible in your conversations.
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when pacing, some of the voice qualities to match are ____.
when pacing, some of the voice qualities to match are ____.
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how would you pace someone with a very fast breathing rate?
how would you pace someone with a very fast breathing rate?
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when pacing a person's body language, half body matching is _____.
when pacing a person's body language, half body matching is _____.
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what is an effective way to subtly mismatch during a phone conversation?
what is an effective way to subtly mismatch during a phone conversation?
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why is it important to pace your client?
why is it important to pace your client?
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