Importance of Rapport in Business Relationships

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In business, rapport or empathy is essential in establishing a relationship of ____.

trust and confidence (correct)

mirroring and matching

skill and influence

wealth and promotion

why is mismatching sometimes useful?

to get rid of an annoying person

you don't want to create rapport with someone you dislike

you can politely and naturally end a conversation (correct)

its important to be in control

during the process of building successful relationships with our business clients, we continuously go back to ___.

breathing

mismatching

outcome, acuity, and flexibility (correct)

slowing down our body movements

Rapport is the art of pacing another person through speech patterns, voice matching and ____.

maps Signup and view all the answers

why would you match facial expressions on a smaller scale?

to avoid being offensive Signup and view all the answers

we all have natural rapport skills, usually at the ____ level.

unconscious Signup and view all the answers

why is it important to pace a client even if you don't like their behavior?

to understand their model of the world Signup and view all the answers

when pacing a person's body language you should imitate them exactly.

True Signup and view all the answers

why does communication seem to flow when people are in rapport?

they pace each other automatically Signup and view all the answers

people who speak very fast usually breathe from the abdomen

False Signup and view all the answers

what pacing skills would you use in a phone conversation?

match vocal qualities Signup and view all the answers

its a good idea to use the word "and" instead of "but" whenever possible in your conversations.

True Signup and view all the answers

when pacing, some of the voice qualities to match are ____.

tonality, speed, volume, and rhythm Signup and view all the answers

how would you pace someone with a very fast breathing rate?

with small movements of the hand Signup and view all the answers

when pacing a person's body language, half body matching is _____.

matching the upper or lower portion of the person's body Signup and view all the answers

what is an effective way to subtly mismatch during a phone conversation?

change your vocal qualities Signup and view all the answers

why is it important to pace your client?

to establish rapport Signup and view all the answers

Importance of Rapport in Business Relationships

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