Podcast
Questions and Answers
In business, rapport or empathy is essential in establishing a relationship of ____.
In business, rapport or empathy is essential in establishing a relationship of ____.
- trust and confidence (correct)
- mirroring and matching
- skill and influence
- wealth and promotion
why is mismatching sometimes useful?
why is mismatching sometimes useful?
- to get rid of an annoying person
- you don't want to create rapport with someone you dislike
- you can politely and naturally end a conversation (correct)
- its important to be in control
during the process of building successful relationships with our business clients, we continuously go back to ___.
during the process of building successful relationships with our business clients, we continuously go back to ___.
- breathing
- mismatching
- outcome, acuity, and flexibility (correct)
- slowing down our body movements
Rapport is the art of pacing another person through speech patterns, voice matching and ____.
Rapport is the art of pacing another person through speech patterns, voice matching and ____.
why would you match facial expressions on a smaller scale?
why would you match facial expressions on a smaller scale?
we all have natural rapport skills, usually at the ____ level.
we all have natural rapport skills, usually at the ____ level.
why is it important to pace a client even if you don't like their behavior?
why is it important to pace a client even if you don't like their behavior?
when pacing a person's body language you should imitate them exactly.
when pacing a person's body language you should imitate them exactly.
why does communication seem to flow when people are in rapport?
why does communication seem to flow when people are in rapport?
people who speak very fast usually breathe from the abdomen
people who speak very fast usually breathe from the abdomen
what pacing skills would you use in a phone conversation?
what pacing skills would you use in a phone conversation?
its a good idea to use the word "and" instead of "but" whenever possible in your conversations.
its a good idea to use the word "and" instead of "but" whenever possible in your conversations.
when pacing, some of the voice qualities to match are ____.
when pacing, some of the voice qualities to match are ____.
how would you pace someone with a very fast breathing rate?
how would you pace someone with a very fast breathing rate?
when pacing a person's body language, half body matching is _____.
when pacing a person's body language, half body matching is _____.
what is an effective way to subtly mismatch during a phone conversation?
what is an effective way to subtly mismatch during a phone conversation?
why is it important to pace your client?
why is it important to pace your client?
