Business Processes and E-Tailing Quiz
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Questions and Answers

Which of the following is NOT a use of information technology in healthcare?

  • Remote surgical procedures using robots
  • Video conferencing for case discussions
  • Enhancing radiology work
  • Reducing the need for patient consultation (correct)
  • What are the three fundamental elements of a business process?

  • Objectives, Resources, Outputs
  • Inputs, Resources, Outputs (correct)
  • Planning, Executing, Analyzing
  • Feedback, Execution, Adjustments
  • Which of the following best describes efficiency in business processes?

  • Minimizing time and resource wastage (correct)
  • Maximizing customer engagement and satisfaction
  • Creating the highest quality product
  • Enhancing collaboration among departments
  • Cross-functional business processes require:

    <p>Coordinated collaboration among functional areas (A)</p> Signup and view all the answers

    What does the term 'long tail' refer to in e-tailing?

    <p>The strategy of offering a large number of unique items in small quantities (B)</p> Signup and view all the answers

    In the context of business processes, which of the following is an example of an output?

    <p>The final product or service delivered to the customer (B)</p> Signup and view all the answers

    Which of the following best describes an electronic mall?

    <p>A collection of individual stores grouped under one internet address (D)</p> Signup and view all the answers

    What is the primary function of intermediaries that can be fully automated or made obsolete?

    <p>Providing information (A)</p> Signup and view all the answers

    What metric emphasizes doing things that matter within a business process?

    <p>Effectiveness (A)</p> Signup and view all the answers

    Which situation illustrates a cross-functional process?

    <p>The process of developing a new drug involving various functions (B)</p> Signup and view all the answers

    Which characteristic of EMV smart cards allows them to remain compatible with older payment methods?

    <p>The inclusion of a magnetic stripe (D)</p> Signup and view all the answers

    What is one limitation of e-tailing compared to traditional retailing?

    <p>Challenges associated with shipping and delivery (C)</p> Signup and view all the answers

    What factor contributes to lower competitive rivalry according to the provided information?

    <p>Low intensity of competition (C)</p> Signup and view all the answers

    Which activity is categorized as a primary activity in the value chain model?

    <p>Marketing and sales (A)</p> Signup and view all the answers

    How do established companies gain a competitive advantage using customer data?

    <p>By improving their own performance (C)</p> Signup and view all the answers

    Which of the following best describes the nature of digital product costs after initial development?

    <p>Additional unit production costs approach zero (C)</p> Signup and view all the answers

    What is considered a support activity in an organization's value chain?

    <p>Marketing and sales (A)</p> Signup and view all the answers

    What does the inbound logistics activity involve?

    <p>Processing of incoming materials (B)</p> Signup and view all the answers

    Which of the following activities creates value for which customers are willing to pay?

    <p>Distribution and shipping (A)</p> Signup and view all the answers

    Which factor can lead to intense competition among firms?

    <p>Rapid feature matching leading to similarities (D)</p> Signup and view all the answers

    What characteristic defines support activities in the value chain?

    <p>They contribute to competitive advantage. (C)</p> Signup and view all the answers

    What is a defining characteristic of multidimensional data storage?

    <p>Data is organized in more than two dimensions, often as a data cube. (D)</p> Signup and view all the answers

    Which of the following are common source systems for data warehouses?

    <p>Third-party data and website data. (B)</p> Signup and view all the answers

    What role does data-profiling software play in a data warehousing project?

    <p>It assesses the quality and characteristics of the data before integration. (B)</p> Signup and view all the answers

    What is one major challenge organizations face with their source systems?

    <p>Some source systems retain outdated and poor-quality data. (A)</p> Signup and view all the answers

    What is a primary function of metadata in a data warehouse?

    <p>To describe the data and improve understanding of the data content and structure. (A)</p> Signup and view all the answers

    Which architecture aspect is crucial for data warehouses?

    <p>Organizing and storing data from multiple different systems efficiently. (B)</p> Signup and view all the answers

    Why is it important to address multiple source systems in an organization?

    <p>Selecting an optimal source system can enhance data quality and relevance. (D)</p> Signup and view all the answers

    What type of data is becoming increasingly popular in modern data warehouses?

    <p>Diverse data types such as RFID sensing data. (C)</p> Signup and view all the answers

    How do business intelligence (BI) capabilities often originate within organizations?

    <p>They emerge as responses to identified business challenges or pain points. (C)</p> Signup and view all the answers

    What is the primary difference in data updating processes between transactional databases and data warehouses?

    <p>Transactional databases require frequent updates while data warehouses are read-only. (B)</p> Signup and view all the answers

    Which of the following is NOT a characteristic of a data warehouse?

    <p>Optimized for online transaction processing (OLTP) (A)</p> Signup and view all the answers

    In what way are data marts considered advantageous compared to data warehouses?

    <p>Data marts can be implemented faster and at a lower cost. (A)</p> Signup and view all the answers

    What type of processing do data warehouses utilize to support decision making?

    <p>Online analytical processing (OLAP) (C)</p> Signup and view all the answers

    How does the organization of data differ between transactional databases and data warehouses?

    <p>Data warehouses are organized by subjects, unlike transactional databases which are process-oriented. (B)</p> Signup and view all the answers

    What is the primary advantage of storing data in a nonvolatile format in data warehouses?

    <p>It ensures historical accuracy by preventing user alterations. (C)</p> Signup and view all the answers

    Why are data warehouses capable of supporting long-term trend analysis?

    <p>They store historical data over long periods of time. (A)</p> Signup and view all the answers

    Which of the following best describes the integration of data in a data warehouse?

    <p>Data is combined from multiple sources around specific subjects. (B)</p> Signup and view all the answers

    What is the main focus of online analytical processing (OLAP) as used in data warehouses?

    <p>Analyzing accumulated data for decision support. (C)</p> Signup and view all the answers

    Which statement accurately reflects the nature of transactional databases compared to data warehouses?

    <p>Transactional databases are optimized for retrieving individual records. (C)</p> Signup and view all the answers

    Flashcards

    Business Process

    A series of related activities that produce a valuable product or service for the organization, its partners, or customers.

    Process Inputs

    Materials, services, and information that are changed or transformed during the process.

    Process Resources

    People and equipment that perform process tasks.

    Process Outputs

    The finished product or service created by the process.

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    Process Efficiency

    Doing tasks well without wasting resources or time.

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    Process Effectiveness

    Creating outputs that are valuable to the customer.

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    Cross-Functional Process

    Business processes that involve multiple functional areas within an organization.

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    Industry rivalry threat

    The intensity of competition among existing firms in an industry.

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    Competitive advantage (firms)

    A way for a company to outperform its rivals, usually by allowing customers to use data from their products.

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    Digital product variable cost

    The cost to produce additional digital products is almost zero once the product is developed.

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    Porter's Value Chain Model

    A model used to identify competitive strategies in an organization by examining the sequence of activities.

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    Value Chain

    A series of activities that transforms inputs into valuable outputs.

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    Primary activities

    Activities directly related to producing and distributing a firm's products or services.

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    Support activities

    Activities that do not add value directly to a product/service but support primary activities.

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    Inbound logistics

    Activities involved in receiving and processing incoming materials, e.g., raw materials.

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    Outbound logistics

    Activities related to getting products ready for delivery.

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    Stored-value money cards

    Prepaid cards that allow you to store a fixed amount of money and spend it as needed, reducing the balance with each transaction.

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    EMV smart cards

    Cards with a chip that stores information and often includes a magnetic stripe for compatibility with older systems.

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    E-tailing

    Selling products and services directly online through virtual storefronts or electronic malls.

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    Disintermediation

    The elimination of intermediaries (middlemen) from a supply chain, often due to automation or technology.

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    Value-added services

    Services provided by intermediaries that enhance the core product or service, and are often difficult to fully automate.

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    Data Warehouse

    A repository of historical data organized by subject to support decision-making. It's designed for complex queries and analysis, but can be expensive to implement.

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    Data Mart

    A scaled-down, less expensive version of a data warehouse focused on specific business units or departments. It's faster to implement and provides targeted data analysis.

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    Why Data Warehouses and Marts?

    Organizations build data warehouses and marts to overcome limitations of transactional databases, which are designed for individual record transactions. These systems offer better data organization, efficient analysis, and historical data access.

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    OLTP vs. OLAP

    Transactional databases use OLTP (Online Transaction Processing) for fast, individual transactions. Data warehouses/marts utilize OLAP (Online Analytical Processing) for analyzing large data sets to support decision-making.

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    Data Integration

    Data warehouses and marts combine data from multiple sources into a consistent view around specific subjects (e.g., customers).

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    Time Variance in Data Warehouses & Marts

    They store historical data, allowing for the analysis of trends and long-term patterns over time.

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    Nonvolatile Data

    Data in warehouses and marts cannot be altered by users, ensuring data integrity and historical accuracy.

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    Organized by Subject

    Data in warehouses and marts is organized by subject (e.g., customer, product), unlike transactional systems that focus on business processes.

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    Benefits of Data Warehouses & Marts

    They provide better organization, insights through analysis, and access to historical data, supporting business decisions.

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    Data Warehouses in Business

    They play a crucial role in gaining valuable insights from data, which can be used to improve sales, marketing, and overall business performance.

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    Data Cube

    A multidimensional data structure that organizes data in more than two dimensions, often used in data warehouses.

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    Business Dimensions

    Subjects like product, location, or time that define the different axes of a data cube in data warehouses.

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    Source Systems

    Databases or applications that provide data to a data warehouse or data mart.

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    Data Profiling

    Analyzing data quality and characteristics before loading it into a warehouse to understand its structure and potential problems.

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    Multidimensional Data

    Data organized in multiple dimensions, typically stored in a data cube, unlike relational databases with two-dimensional tables.

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    Metadata

    Data about data in a repository, describing its structure, meaning, and relationships.

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    Data Governance

    Processes and policies for managing data quality, security, and accessibility in a data warehouse.

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    Bad Data

    Inaccurate, incomplete, or inconsistent data that can lead to faulty analysis and decision-making.

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    Study Notes

    Introduction to Management Information System

    • Information technology (IT) is any computer-based tool used to work with information and support organizational needs.
    • Information systems (IS) collect, process, store, analyze, and disseminate information for a specific purpose, and are often computer-based, though not mandatory (manual book-keeping could be considered an IS).
    • Management information systems (MIS) is a business function, similar to marketing, finance, or human resources, dealing with planning and developing, managing, and using IT for information processing and management.
    • Business technology management (BTM) is another name for IS.
    • Digital transformation (DT) uses IT to improve employee, customer, and partner relationships.

    Why Study Information Systems?

    • IT offers many career opportunities.
    • Understanding IT helps you select and use IT applications properly.
    • Understanding IT enhances security awareness.
    • IT improves business performance.
    • IT is important for entrepreneurs.
    • Example questions include how hackers gain access to systems and how to use social engineering.

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    Description

    Test your knowledge on the fundamentals of business processes and the applications of e-tailing in today's economy. This quiz covers various aspects such as efficiency, outputs, and the role of technology in retail environments. See how well you understand the interplay between business processes and information technology.

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