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Questions and Answers
What is the primary goal of automating business processes?
What is the primary goal of automating business processes?
- To save users' time and ensure required tasks are being done (correct)
- To eliminate all user interaction
- To create new business processes
- To make the organization more complex
What is unique to each organization?
What is unique to each organization?
- Automation solutions
- User experiences
- Business processes (correct)
- Business tasks
What is one tenet of good user experience?
What is one tenet of good user experience?
- If the user can't do it, don't do it
- If the user can only do one thing, do it for them (correct)
- If the user can do it, let them do it
- If the user has to do it, make it hard
How can automation improve the quality of data?
How can automation improve the quality of data?
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What are the two categories of automation that an admin can choose from?
What are the two categories of automation that an admin can choose from?
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What is an example of an interactive experience?
What is an example of an interactive experience?
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What is a benefit of automating repetitive tasks?
What is a benefit of automating repetitive tasks?
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Why is it important to automate business processes?
Why is it important to automate business processes?
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Study Notes
The Power of Automation
- Every organization has business processes, which are tasks that need to be done and requirements that need to be met.
- Business processes are unique to each organization, making it challenging to find a solution that exactly meets their requirements.
- Automating business processes can save time and improve data quality.
- A good user experience principle is to automate tasks that users can only do one way, if possible.
- Automation can be categorized into two types: interactive experiences and behind-the-scenes automation.
Interactive Experiences
- Requires input from a user.
- Features used for interactive experiences include:
- (features listed, but not specified in the text)
Behind-the-Scenes Automation
- Runs automatically and behind the scenes.
- Triggers include when a record changes.
- Solutions for behind-the-scenes automation include:
- (features listed, but not specified in the text)
Automation in Salesforce
- Automation in Salesforce can be used to save users' time and ensure required tasks are completed.
- The next unit will cover flows in Salesforce.
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