Business Phone Conversation Quiz

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Questions and Answers

Junko promised to extend the payment terms to 60 days without hesitation.

False (B)

Andrea mentioned that the cash flow problems were becoming a regular issue for their company.

False (B)

Junko mentioned that they have regulations to follow at their end regarding payment terms.

True (A)

Andrea mentioned that the new order is for a customer who pays on delivery.

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Junko agreed to send Andrea an email confirmation of the payment terms extension.

<p>True (A)</p> Signup and view all the answers

Flashcards

Payment Term Extension

Payment terms were extended to how many days? (False: Not 60)

Cash Flow Problems

Regular issue for the company? (False: Not a regular issue.)

Payment Regulations

Regulations to follow for payment terms? (True: Regulations do apply.)

Payment on Delivery

Does the new customer pay on delivery? (True: Pays upon delivery.)

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Email Confirmation

Will Junko send a payment terms extension confirmation? (True: Confirmation email will be sent.)

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Study Notes

Payment Terms Negotiation

  • Junko agreed to extend the payment terms to 60 days, indicating a willingness to accommodate business needs.
  • Andrea expressed concern about ongoing cash flow problems, highlighting a significant challenge affecting their company's financial stability.

Regulatory Considerations

  • Junko noted that there are specific regulations that must be adhered to regarding payment terms, introducing an element of compliance in the negotiation.

Customer Payment Method

  • Andrea highlighted that the new order involved a customer who pays upon delivery, emphasizing the importance of aligning payment terms with customer payment behaviors.

Confirmation of Terms

  • Junko committed to sending an email confirmation for the extended payment terms, ensuring clear communication and documentation of the agreement.

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