Returning Business Phone Calls Quiz
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Questions and Answers

Which of the following is a general rule when it comes to returning business phone calls?

  • Wait for a few days before returning calls
  • Avoid returning calls to save time
  • Return calls promptly (correct)
  • Only return calls if the purpose is clear
  • Which of the following moods or attitudes can be conveyed through the tone of returning business phone calls?

  • Anger or frustration
  • Confusion or boredom
  • Indifference or arrogance
  • Friendliness or competitiveness (correct)
  • Which of the following is NOT a characteristic exhibited by both parties in the example phone call?

  • Courtesy
  • Mutual respect
  • Professionalism
  • Disrespect (correct)
  • What can returning business phone calls promptly potentially lead to?

    <p>All of the above</p> Signup and view all the answers

    Which of the following is a fundamental characteristic of the business world according to the example?

    <p>Mutual respect</p> Signup and view all the answers

    What is the purpose of promptly returning business phone calls according to the example?

    <p>To not waste anyone's time</p> Signup and view all the answers

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