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Questions and Answers
Which of the following is a general rule when it comes to returning business phone calls?
Which of the following is a general rule when it comes to returning business phone calls?
- Wait for a few days before returning calls
- Avoid returning calls to save time
- Return calls promptly (correct)
- Only return calls if the purpose is clear
Which of the following moods or attitudes can be conveyed through the tone of returning business phone calls?
Which of the following moods or attitudes can be conveyed through the tone of returning business phone calls?
- Anger or frustration
- Confusion or boredom
- Indifference or arrogance
- Friendliness or competitiveness (correct)
Which of the following is NOT a characteristic exhibited by both parties in the example phone call?
Which of the following is NOT a characteristic exhibited by both parties in the example phone call?
- Courtesy
- Mutual respect
- Professionalism
- Disrespect (correct)
What can returning business phone calls promptly potentially lead to?
What can returning business phone calls promptly potentially lead to?
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Which of the following is a fundamental characteristic of the business world according to the example?
Which of the following is a fundamental characteristic of the business world according to the example?
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What is the purpose of promptly returning business phone calls according to the example?
What is the purpose of promptly returning business phone calls according to the example?
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