Questions and Answers
An astute manager studies a company's ___ to see how suppliers, customers, and other entities in the company's external environment interact.
organizational ecosystem
Mighty Leaf Tea Company and Bigelow Tea are ___ restaurants and cafeterias, providing tea in attractive display options that these retail establishments then use to sell tea to their customers.
suppliers to
The 2008 global financial crisis hit Greece especially hard, and that country's debt crisis, which was still ongoing seven years later and threatened the European Union, is part of the ___ of companies around the world, including in the United States.
international dimension
What are events or forces either inside or outside of an organization that are likely to alter its ability to achieve its objectives?
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What do you call the combined subscribers of Sirius and XM radio before their 2008 partnership?
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What was imposed by President Reagan on the import of foreign motorcycles for five years as a result of Harley Davidson's request?
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What do Chase-Pitkin Home & Garden hardware stores use to monitor which items were contributing to shrinkage?
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To be effective, an organization's culture must ___ the external environment.
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Which of the following statements are true about organizational culture?
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What is the term for students talking about being able to retake an exam three times as a way of showing commitment from their school?
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What does the informal dress code at Google minimize?
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What serves both as a catchphrase for Nike and as a way of telling employees what is expected of them?
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The ___ culture is suited to organizations concerned with serving specific customers in the external environment.
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What is the culture where employees follow the rules and are thrifty?
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In which culture do employees value cooperation and equality, as well as being caring and considerate of others?
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What culture is characterized by employees being competitive and aggressive, showing personal initiative?
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What defines a culture where employees have autonomy to make decisions and act freely?
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Doeringer's research suggests that Japanese managers pay ___ attention to values and ___ attention to business performance.
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Based on previous research, which type of managers would have higher-performing companies?
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What kind of environment do cities impose taxes and inspections on businesses that allow certain dog breeds?
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Which story symbolizes Camp Bow Wow's culture?
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What does Heidi Genahl suggest is necessary for Camp Bow Wow's culture?
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Study Notes
Organizational Ecosystem
- An astute manager analyzes a company’s organizational ecosystem to understand interactions with suppliers, customers, and external entities.
Suppliers to Retail Establishments
- Mighty Leaf Tea Company and Bigelow Tea serve as suppliers to restaurants and cafeterias, enhancing their product display for customer sales.
International Dimension of Business
- The 2008 global financial crisis severely impacted Greece, leading to an ongoing debt crisis affecting international companies, including those in the United States.
Strategic Issues
- Strategic issues encompass events or forces that can influence an organization’s ability to achieve objectives, altering decision-making processes.
Mergers and Joint Ventures
- Sirius and XM radio struggled with profitability before merging in 2008, highlighting challenges faced by companies prior to mergers and collaborations.
Influence of Government Policies
- Harley Davidson’s request for an investigation into imports led to a five-year tariff on foreign motorcycles, exemplifying the influence of the political environment on business operations.
Business Intelligence
- Chase-Pitkin Home & Garden utilizes reports to analyze inventory shrinkage, enabling effective management decision-making through data insights.
Organizational Culture and External Environment
- An organization's culture must align with the external environment for effective functioning and to meet business goals.
Insights into Organizational Culture
- Actions taken by managers can influence company culture, which can foster competitive advantages and may contain underlying assumptions that employees may not recognize.
Storytelling in Organizational Context
- A story shared among students illustrates the university's commitment to learning by allowing exam retakes, demonstrating cultural values.
Symbols within Company Culture
- Google's flexible dress code minimizes distinctions between employees and managers, nurturing an inclusive culture.
Slogans as Cultural Influencers
- Nike's "Just Do It" serves as a motivational slogan for employees, setting performance expectations and embodying corporate ethos.
Achievement Culture
- The achievement culture prioritizes serving specific customers without excessive demands for flexibility and rapid change.
Consistency in Workplace Values
- In a consistency culture, employees focus on following rules and being economically conscious.
Involvement Culture
- Employees in an involvement culture emphasize cooperation, equality, and consideration for one another.
Achievement-Oriented Employees
- Achievers in the workplace are competitive, proactive, and dedicated to achieving results.
Adaptability and Decision-Making
- In an adaptability culture, employees are empowered to make decisions autonomously to address evolving needs.
Japanese Management Values
- Research by Doeringer emphasizes that Japanese managers prioritize values and business performance equally, suggesting a strong performance track record.
Impact of Values on Performance
- Previous studies indicate that Japanese managers tend to lead higher-performing companies due to their focus on values.
Political and Legal Environment
- Public concerns have driven cities to impose regulations prohibiting certain dog breeds in businesses, illustrating political and legal influences on organizational operations.
Cultural Storytelling Example
- A narrative of Sue Ryan taking care of a dog belonging to an incapacitated owner reflects Camp Bow Wow's culture of care and responsiveness.
Camp Bow Wow's Involvement Culture
- The focus on a strong yet flexible culture at Camp Bow Wow promotes creativity while adhering to established values, creating a supportive environment for both managers and employees.
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Description
Test your knowledge of key concepts from Chapter 3 of Business Management. This quiz features important terms and definitions that are essential for understanding the organizational structure and external relationships of companies. Perfect for students preparing for exams or anyone looking to brush up on their business vocabulary.
