16 Questions
What type of business letter is used to reach an organization when the sender is busy with other matters?
Memorandum
What part of a business letter contains the greeting?
Salutation
What is a memorandum often used for in an organization?
To deliver a message or announcement
What type of writing is used in a business transaction?
Business Writing
Is business writing considered a form of business communication?
True
What type of letter is written to formally request something?
Request Letter
Where can the sender's name, position, and signature be found in a business letter?
Signature block
When is it suggested to use the word 'very' in the complimentary close of a business letter?
Never use it
What part of a business letter contains the name of the recipient?
Inside Address
What format is characterized by all parts of the letter being positioned to the left, single spaced, and justified?
Block format
Is it necessary to use complex language in a business letter?
Never True
What part of a business letter ends the letter in a polite and business-like manner?
Complimentary Close
Which format indents paragraphs instead of placing them all on the left?
Modified Block format
What type of communication is intended for those outside your workplace?
Outward communication
What type of communication is intended for those above you in the hierarchy?
Upward communication
What is the purpose of Mr. Carter's communication to the employees?
To inform and remind employees about their performance
Study Notes
Types of Letters
- In business, letters are used for various purposes, such as communication, transactions, and formal notifications.
Parts of a Business Letter
- Heading: contains the return address and date on the last line of the letter.
- Inside Address/Recipient's Address: contains the name to whom the letter is written.
- Salutation: contains the greeting in a polite manner.
- Body of the Letter: contains the main message.
- Complimentary Close: ends a letter in a polite and business-like manner.
- Signature Block: contains the name, position, and signature of the sender.
Formats of Business Letters
- Block Format: all parts of the letter are positioned to the left, single-spaced, and justified, with double spacing used only when starting a new paragraph.
- Semi-block Format: all parts of the letter are tabbed on the left, single-spaced, and justified, except for the heading and the closing.
- Modified Block Format: indents paragraphs instead of placing them all on the left.
Communication in Business
- Upward Communication: intended for those above you in the hierarchy.
- Lateral Communication: intended for those at your own level in the hierarchy.
- Outward Communication: intended for those outside your workplace.
- Downward Communication: intended for those below you in the hierarchy.
Types of Business Communication
- Memorandum (Memo): used to deliver a message, announcement, or new set of rules within an organization.
- Business Report: contains information about the company's performance and activities.
- Letter to Inform: used to inform employees about company matters.
Principles of Business Writing
- Business writing is a form of business communication.
- Avoid using overly complex language and figures of speech in business writing.
- The signature of the sender is an important element in a business letter.
This quiz covers the fundamentals of business letter writing, including types of letters, letter components, and writing styles.
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