Business Letter Writing
10 Questions
1 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to Lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

Where is the return address typically located in a business letter?

  • Below the inside address
  • Below the date line
  • Above the date line (correct)
  • At the bottom of the page

What should you do if you do not have the recipient's name?

  • Address the letter to the company
  • Do not include an inside address
  • Do some research to find the person's name (correct)
  • Use a generic salutation like 'Dear Sir/Madam'

What should you include in the date line?

  • The date you started writing the letter
  • The date you finished writing the letter (correct)
  • The date you plan to send the letter
  • The date you received a response

What is the purpose of the inside address?

<p>To provide the recipient's address (C)</p> Signup and view all the answers

How should you address a woman in a business letter if you're unsure of her title preference?

<p>Use 'Ms.' as a default (C)</p> Signup and view all the answers

What should you include in the salutation?

<p>The recipient's name and title (C)</p> Signup and view all the answers

What is the purpose of the complimentary close?

<p>To sign off the letter (B)</p> Signup and view all the answers

How should you format the inside address?

<p>Include the street address, city, and zip code (C)</p> Signup and view all the answers

What should you include in the return address?

<p>The street address, city, zip code, and contact information (C)</p> Signup and view all the answers

What is the purpose of the date line?

<p>To indicate the date the letter was written (B)</p> Signup and view all the answers

Study Notes

Business Letter Writing

  • A salutation can be a first name if you know the person, but otherwise use a personal title and last/family name.
  • The body of the letter:
    • First paragraph: friendly opening and statement of main point
    • Second paragraph: justification of main point
    • Next paragraphs: background information and supporting details
    • Closing paragraph: restatement of purpose and possible request for action
  • Complimentary close:
    • Begins at the same vertical point as the date and one line after the last body paragraph
    • Capitalize the first word only and leave four lines between the closing and the sender's name for a signature
  • Signature line:
    • Contains the signature and the full name of the sender
    • The sender can include their title before their name to show how they wish to be addressed

Office Correspondences

  • Office correspondences are used to communicate with employees, employers, clients, and customers in a professional manner
  • Common types of office correspondences:
    • Letters of recommendation
    • Acknowledgment
    • Inquiry
    • Request
    • Complaint
    • Apology
    • Resignation
  • Business letters can be written in block, indented, or modified block form

Specific Types of Business Letters

  • Letter of recommendation:
    • Focuses on the professional relationship between the applicant and the sender
    • Highlights the positive points that may convince the receiver to consider the application
  • Acknowledgment (letter of receipt):
    • Written to express acceptance or receipt of a prior correspondence
    • Informs the receiver of any action taken regarding their request, complaint, or inquiry
  • Inquiry letter:
    • Written to ask a specific question or elicit information from the addressee
    • Should be specific with the question and identify exactly the information needed
  • Request letter:
    • Written to ask for a particular information, permission, favor, or service
    • Should use polite yet straightforward language
  • Complaint letter:
    • Written to express a problem, discontent, or protest about a particular situation
    • Tends to have a strong content

Studying That Suits You

Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

Quiz Team

Description

Learn about the proper etiquette and structure of a business letter, including the salutation and body, to effectively communicate with others.

More Like This

Business Letters Format
18 questions

Business Letters Format

GratefulPraseodymium avatar
GratefulPraseodymium
Business Letter Writing Quiz
45 questions
Use Quizgecko on...
Browser
Browser