consumer conflict resolution short answers

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Questions and Answers

What role does the CCPC play in informing consumers of their rights?

The CCPC informs consumers of their rights by providing accessible information, such as through their website, helpline, and information campaigns.

Describe one enforcement tool used by the CCPC to protect consumer rights.

One enforcement tool is the 'compliance notice,' which requires sellers who have committed a prohibited practice to correct their actions as per the CPA.

How does the CCPC deal with breaches of competition law?

The CCPC conducts investigations and can initiate civil or criminal enforcement proceedings if evidence of competition law breaches is found.

What factors does the CCPC consider when assessing mergers?

The CCPC examines mergers to ensure that competition is not reduced, which could negatively impact prices and services available to consumers. Signup and view all the answers

What is the significance of the Small Claims Procedure?

The Small Claims Procedure allows consumers to file claims against businesses for amounts under €2,000 in a cheap and informal manner without needing a solicitor. Signup and view all the answers

What is the role of the Ombudsman for Public Bodies?

The Ombudsman examines complaints from individuals who believe they have been unfairly treated by public bodies, providing an impartial and free service. Signup and view all the answers

How can poor industrial relations affect a business?

Poor industrial relations can lead to a demotivated workforce, increased absenteeism, and a rise in industrial disputes, ultimately harming productivity. Signup and view all the answers

What actions can the CCPC take if a trader engages in prohibited practices?

The CCPC can issue compliance notices, seek undertakings to comply, or apply for prohibition orders in court to stop traders from committing prohibited acts. Signup and view all the answers

What are two common internal causes of conflict in businesses?

Poor communication and management and trade union disagreements. Signup and view all the answers

How does negotiation resolution differ from arbitration resolution?

Negotiation involves both parties discussing their differences to reach a mutually acceptable agreement, while arbitration entails an independent third party making a binding decision. Signup and view all the answers

Explain the significance of the Sale of Goods and Supply of Services Act 1980.

It provides statutory rights to consumers regarding the quality and description of goods and services. Signup and view all the answers

What is meant by 'merchantable quality' in consumer rights?

Goods must be of an acceptable standard considering their description, intended use, and price paid. Signup and view all the answers

What role does a conciliator play in conflict resolution?

A conciliator helps both parties understand each other's positions to reach a consensus without making a binding decision. Signup and view all the answers

Identify two types of misleading practices prohibited by the Consumer Protection Act 2007.

Making false product descriptions and withholding important information. Signup and view all the answers

What must be proven for a consumer to obtain redress under the Sale of Goods and Supply of Services Act 1980?

The consumer must provide proof of purchase and show that the goods or services did not meet statutory requirements. Signup and view all the answers

Study Notes

Conflict in Business

A disagreement arising between business stakeholders can occur both internally and externally.
Conflict can be resolved through legislative means (utilizing the law) or non-legislative approaches.

Types of Conflicts

Common examples include poor communication, faulty goods, defaulting on loan repayments, misleading advertising, and disagreements between management and trade unions.

Non-Legislative Conflict Resolution

Involves resolutions that do not depend on legal intervention.
Methods include personal approaches, negotiation, arbitration, and conciliation.

Personal Approach Resolution

Engaging in direct communication to highlight issues and collaboratively seek solutions.
Example: A shopper presenting a faulty item for an immediate refund.

Negotiation Resolution

All parties discuss to find a mutually agreeable solution, often requiring compromise.
Example: Employees negotiating a reduced wage increase during economic hardship, resulting in a collective agreement.

Conciliation Resolution

Involves a third-party conciliator who aids in understanding each party's perspective without deciding the outcome.
Focuses on building consensus through continued negotiation and clarification of views.

Arbitration Resolution

An independent arbitrator investigates and makes decisions or recommendations that parties have agreed to follow.
Typically seen as a last resort, arbitration decisions can be binding.

Legislative Conflict Resolution

Involves utilizing legal frameworks and principles to resolve disputes.
Relevant laws include consumer protection acts, industrial relations laws, and data protection regulations.

Consumer Rights under Sale of Goods and Supply of Services Act 1980

Goods must be of merchantable quality, fit for the intended purpose, match their description, and conform to samples.
Services must be performed with care and diligence, using fit-for-purpose materials and proper skills.

Merchantable Quality and Fit for Purpose

Goods should meet reasonable quality standards and be durable.
Goods must function as intended, including any claims made during sale.

Consumer Protection Act 2007 Overview

Prohibits false claims, misleading advertisements, and unfair commercial practices.
Establishes the Competition and Consumer Protection Commission (CCPC) for enforcement and consumer education.

Misleading Practices and Aggressive Practises

False product descriptions and misleading advertisements are illegal.
Harassment or undue influence in sales is prohibited.

Rights under Consumer Protection Act 2007

Consumers have the right to clear pricing information and remedies for losses due to misleading practices.

Competition and Consumer Protection Commission (CCPC)

Oversees enforcement of consumer rights and competition law in Ireland.
Functions include informing consumer rights, enforcing laws, assessing mergers, and advising government policies.

Small Claims Procedure

A low-cost method for consumers to resolve disputes with businesses, applicable for claims under €2,000 and does not require a lawyer.

Industrial Relations

Involves the relationship dynamics between employers and employees emphasizing cooperation and communication.
Good industrial relations enhance workforce morale, retention, and productivity, while poor relations lead to increased absenteeism and disputes.

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Description

This quiz explores the various types of conflicts that can arise between business stakeholders, both internally and externally. It covers examples of conflicts such as poor communication and misleading advertising, as well as non-legislative resolution methods like negotiation. Test your knowledge on understanding and resolving business conflicts.