5 Questions
What is the most important goal of business communication?
favorable relationship between sender and receiver
When working to create and maintain a favorable relationship with a receiver, what should a sender stress?
stress mutual interests and benefits
According to Newman and Summer, what does communication involve the exchange of?
all the above
For what purpose is a memorandum (memo) considered a brief form of written communication?
Internal use
In circular letters, how is personal interest created?
you
Study Notes
Business Communication Goals
- The most important goal of business communication is to create and maintain a favorable relationship with the receiver.
Effective Communication
- To achieve effective communication, a sender should stress creating and maintaining a favorable relationship with the receiver.
Communication Involves
- According to Newman and Summer, communication involves the exchange of information, ideas, or attitudes between sender and receiver.
Memorandum (Memo)
- A memorandum (memo) is considered a brief form of written communication, used for conveying quick and concise messages.
Circular Letters
- Personal interest in circular letters is created by addressing the recipients by name and making the content relevant to their interests.
Test your knowledge of business communication with this multiple choice question bank. Explore key concepts such as the goals of business communication and how to create favorable relationships in the workplace.
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