Business Communication Quiz
5 Questions
0 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is the most important goal of business communication?

  • receiver understanding
  • organizational goodwill
  • favorable relationship between sender and receiver (correct)
  • receiver response
  • When working to create and maintain a favorable relationship with a receiver, what should a sender stress?

  • stress mutual interests and benefits (correct)
  • impress the receiver by using technical terms
  • do just what the receiver expects
  • use positive wording
  • According to Newman and Summer, what does communication involve the exchange of?

  • all the above (correct)
  • opinion
  • emotions
  • facts
  • For what purpose is a memorandum (memo) considered a brief form of written communication?

    <p>Internal use</p> Signup and view all the answers

    In circular letters, how is personal interest created?

    <p>you</p> Signup and view all the answers

    Study Notes

    Business Communication Goals

    • The most important goal of business communication is to create and maintain a favorable relationship with the receiver.

    Effective Communication

    • To achieve effective communication, a sender should stress creating and maintaining a favorable relationship with the receiver.

    Communication Involves

    • According to Newman and Summer, communication involves the exchange of information, ideas, or attitudes between sender and receiver.

    Memorandum (Memo)

    • A memorandum (memo) is considered a brief form of written communication, used for conveying quick and concise messages.

    Circular Letters

    • Personal interest in circular letters is created by addressing the recipients by name and making the content relevant to their interests.

    Studying That Suits You

    Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

    Quiz Team

    Description

    Test your knowledge of business communication with this multiple choice question bank. Explore key concepts such as the goals of business communication and how to create favorable relationships in the workplace.

    More Like This

    Business Communication Quiz
    10 questions

    Business Communication Quiz

    LovedGreenTourmaline avatar
    LovedGreenTourmaline
    Business Communication Quiz
    10 questions
    Use Quizgecko on...
    Browser
    Browser