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Questions and Answers
What is the most important goal of business communication?
What is the most important goal of business communication?
- receiver understanding
- organizational goodwill
- favorable relationship between sender and receiver (correct)
- receiver response
When working to create and maintain a favorable relationship with a receiver, what should a sender stress?
When working to create and maintain a favorable relationship with a receiver, what should a sender stress?
- stress mutual interests and benefits (correct)
- impress the receiver by using technical terms
- do just what the receiver expects
- use positive wording
According to Newman and Summer, what does communication involve the exchange of?
According to Newman and Summer, what does communication involve the exchange of?
- all the above (correct)
- opinion
- emotions
- facts
For what purpose is a memorandum (memo) considered a brief form of written communication?
For what purpose is a memorandum (memo) considered a brief form of written communication?
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In circular letters, how is personal interest created?
In circular letters, how is personal interest created?
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Study Notes
Business Communication Goals
- The most important goal of business communication is to create and maintain a favorable relationship with the receiver.
Effective Communication
- To achieve effective communication, a sender should stress creating and maintaining a favorable relationship with the receiver.
Communication Involves
- According to Newman and Summer, communication involves the exchange of information, ideas, or attitudes between sender and receiver.
Memorandum (Memo)
- A memorandum (memo) is considered a brief form of written communication, used for conveying quick and concise messages.
Circular Letters
- Personal interest in circular letters is created by addressing the recipients by name and making the content relevant to their interests.
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Description
Test your knowledge of business communication with this multiple choice question bank. Explore key concepts such as the goals of business communication and how to create favorable relationships in the workplace.
