Business Communication Quiz
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Questions and Answers

What type of business letter is typically used to address a customer's complaint?

  • Inquiry letter
  • Order letter
  • Adjustment letter (correct)
  • Acknowledgment letter
  • Which type of business letter is sent to acknowledge a customer's complaint?

  • Adjustment letter
  • Acknowledgment letter (correct)
  • Order letter
  • Inquiry letter
  • What type of business letter is used to request information from a customer?

  • Order letter
  • Inquiry letter (correct)
  • Acknowledgment letter
  • Adjustment letter
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