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Business Communication Framework Quiz

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Questions and Answers

What is the ultimate objective of the communication process?

To explain legal and ethical constraints in business communication
To discuss how information flows in an organization
To define communication in business
To establish a framework for business communication (correct)

What does the communication process model consist of?

Sender, Message, and Decode (correct)
Select, Channel, and Encode
Receiver, Feedback, and Interpret
Encode, Transmit, and Decode

How does information flow in an organization?

Both vertically and horizontally (correct)
Vertically only
Horizontally only
Diagonally

What are some of the factors that influence the process of business communication?

All of the above (D) Signup and view all the answers

What are some examples of nonverbal signals mentioned in the text?

Verbal cues and body language (B) Signup and view all the answers

Which one of these is a disadvantage of verbal messages?

They can lead to misunderstandings (A) Signup and view all the answers

Which one of these is NOT an advantage of written messages?

They can convey nonverbal elements (C) Signup and view all the answers

Which one of these is an important consideration when planning a verbal message?

The prevention of misunderstandings (B) Signup and view all the answers

Which one of these is a disadvantage of written messages?

They lack nonverbal elements (A) Signup and view all the answers

Which one of these is NOT a characteristic of flow of information within an organization?

It can be prevented by using email or web page (B) Signup and view all the answers