Podcast
Questions and Answers
What is one factor that can hinder effective communication?
What is one factor that can hinder effective communication?
- Repeating the message often
- Clarity of speech
- Using simple language
- Filtering (correct)
What might individuals use as criteria for deciding whether to filter a message or pass it on?
What might individuals use as criteria for deciding whether to filter a message or pass it on?
- The credibility of the source
- The length of the message
- Whether the news is good or bad (correct)
- The tone of the message
What is one way to defuse the tendency to filter information?
What is one way to defuse the tendency to filter information?
- Use simpler language
- Provide incentives for sharing bad news (correct)
- Communicate only good news
- Repeat the message multiple times
What does filtering prevent within an organization?
What does filtering prevent within an organization?
What is suggested as a way to maximize the chances of sending and receiving effective communications?
What is suggested as a way to maximize the chances of sending and receiving effective communications?
What is the purpose of seeking information from multiple sources when communicating?
What is the purpose of seeking information from multiple sources when communicating?
What is the definition of filtering according to the text?
What is the definition of filtering according to the text?
What does the old saying "Don't shoot the messenger!" illustrate according to the text?
What does the old saying "Don't shoot the messenger!" illustrate according to the text?
What is the relationship between selective perception and information overload according to the text?
What is the relationship between selective perception and information overload according to the text?
In the example between Bill and his boss, what caused the misunderstanding?
In the example between Bill and his boss, what caused the misunderstanding?
What is the definition of information overload according to the text?
What is the definition of information overload according to the text?
What is the relationship between selective perception and a complex culture according to the text?
What is the relationship between selective perception and a complex culture according to the text?
Flashcards
Filtering
Filtering
Distorting or withholding information to control reactions.
Filtering Criteria
Filtering Criteria
Standards used to decide whether to share information.
Defusing Filtering
Defusing Filtering
Reducing the tendency to filter; incentives for sharing bad news.
Filtered Information Impact
Filtered Information Impact
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Effective Communication Methods
Effective Communication Methods
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Multiple Sources
Multiple Sources
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Information Overload
Information Overload
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Selective Perception
Selective Perception
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Misunderstanding Cause (Bill/Boss)
Misunderstanding Cause (Bill/Boss)
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Selective Perception in Complex Cultures
Selective Perception in Complex Cultures
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Shooting the Messenger
Shooting the Messenger
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Communication Distortion
Communication Distortion
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Study Notes
Filtering
- Filtering is the distortion or withholding of information to manage a person’s reactions.
- Examples of filtering include a manager not sharing poor sales figures with their boss or an assistant not passing along a complete message.
Selective Perception
- Selective perception is filtering what we see and hear to suit our own needs, often unconsciously.
- It's a necessary tool in a complex culture, but can lead to mistakes.
- It's a time-saver, as we can't pay equal attention to everything, so we pick and choose according to our own needs.
Information Overload
- Information overload occurs when the information processing demands on an individual exceed their time available for processing.
- Messages reach us in countless ways every day, including societal and professional messages.
Barriers to Effective Communication
- Barriers to effective communication include filtering, selective perception, information overload, emotional disconnects, lack of source familiarity or credibility, workplace gossip, semantics, gender differences, differences in meaning between sender and receiver, and biased language.
Filtering in Business
- Filtering can lead to miscommunications in business, as each listener translates the message into their own words.
- Criteria for filtering a message include the importance of the information, the relationship with the sender, and the potential consequences of passing on the message.
- To defuse the tendency to filter, it's helpful to reward employees who clearly convey information upward, regardless of whether the news is good or bad.
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Description
Explore the various obstacles that hinder effective communication, such as filtering, selective perception, information overload, and more. Learn how these barriers can impact business interactions and strategies for overcoming them.
