12 Questions
What is one factor that can hinder effective communication?
Filtering
What might individuals use as criteria for deciding whether to filter a message or pass it on?
Whether the news is good or bad
What is one way to defuse the tendency to filter information?
Provide incentives for sharing bad news
What does filtering prevent within an organization?
It prevents members from getting a complete picture
What is suggested as a way to maximize the chances of sending and receiving effective communications?
Deliver the message in multiple ways
What is the purpose of seeking information from multiple sources when communicating?
To diminish the effect of any one person's filtering
What is the definition of filtering according to the text?
The distortion or withholding of information to manage a person's reactions
What does the old saying "Don't shoot the messenger!" illustrate according to the text?
The tendency of receivers to vent their negative response to unwanted messages on the sender
What is the relationship between selective perception and information overload according to the text?
Selective perception is a necessary tool to deal with information overload
In the example between Bill and his boss, what caused the misunderstanding?
Bill and his boss had different perceptions of the urgency of the task
What is the definition of information overload according to the text?
Occurring when the information processing demands on an individual's time exceed the supply or capacity of time available
What is the relationship between selective perception and a complex culture according to the text?
Selective perception is a necessary tool to deal with the complexity of a culture
Study Notes
Filtering
- Filtering is the distortion or withholding of information to manage a person’s reactions.
- Examples of filtering include a manager not sharing poor sales figures with their boss or an assistant not passing along a complete message.
Selective Perception
- Selective perception is filtering what we see and hear to suit our own needs, often unconsciously.
- It's a necessary tool in a complex culture, but can lead to mistakes.
- It's a time-saver, as we can't pay equal attention to everything, so we pick and choose according to our own needs.
Information Overload
- Information overload occurs when the information processing demands on an individual exceed their time available for processing.
- Messages reach us in countless ways every day, including societal and professional messages.
Barriers to Effective Communication
- Barriers to effective communication include filtering, selective perception, information overload, emotional disconnects, lack of source familiarity or credibility, workplace gossip, semantics, gender differences, differences in meaning between sender and receiver, and biased language.
Filtering in Business
- Filtering can lead to miscommunications in business, as each listener translates the message into their own words.
- Criteria for filtering a message include the importance of the information, the relationship with the sender, and the potential consequences of passing on the message.
- To defuse the tendency to filter, it's helpful to reward employees who clearly convey information upward, regardless of whether the news is good or bad.
Explore the various obstacles that hinder effective communication, such as filtering, selective perception, information overload, and more. Learn how these barriers can impact business interactions and strategies for overcoming them.
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