Business Communication Basics
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Questions and Answers

What is the root word in Latin that means to share or to make common?

  • Communicare (correct)
  • Communitas
  • Communicator
  • Communicatio

What is the primary purpose of business communication?

  • To achieve goals
  • To solve problems
  • To exchange information (correct)
  • To create consciousness

What is the role of the receiver in the communication process?

  • To analyze and interpret the message (correct)
  • To convey the message to a larger audience
  • To send the message
  • To ignore the message

What is feedback composed of in the communication process?

<p>The response of the receiver (D)</p> Signup and view all the answers

What is the environment in the communication process?

<p>The physical and psychological atmosphere (C)</p> Signup and view all the answers

What is the primary objective of communication in an organization?

<p>To achieve goals and increase coordination (D)</p> Signup and view all the answers

What percentage of the message is conveyed through words?

<p>7% (A)</p> Signup and view all the answers

What is the primary goal of effective communication?

<p>To understand the audience's perspective (D)</p> Signup and view all the answers

What is an essential skill for effective communication?

<p>Active listening (B)</p> Signup and view all the answers

What percentage of the message is conveyed through body language?

<p>55% (C)</p> Signup and view all the answers

What is a benefit of effective communication?

<p>Saved time, energy, emotions, and relationships (A)</p> Signup and view all the answers

What is the context of communication in a business setting?

<p>The setting, scene, and expectations of the individuals involved (D)</p> Signup and view all the answers

What type of communication involves the exchange of information between peers or teams?

<p>Lateral communication (B)</p> Signup and view all the answers

What is an example of a physical barrier to communication?

<p>A noisy environment (D)</p> Signup and view all the answers

What is the main reason why language barriers can hinder communication?

<p>Differences in spoken or written languages (A)</p> Signup and view all the answers

What is an example of a psychological barrier to communication?

<p>A personal bias or preconception (B)</p> Signup and view all the answers

How can noise levels be reduced to improve communication?

<p>By eliminating noise levels (D)</p> Signup and view all the answers

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