Business Communication
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Questions and Answers

In what circumstances would you be more likely to speak to someone than to write to them in a business setting?

  • When making a complaint
  • When explaining or clarifying a situation
  • When making a request
  • When discussing an issue (correct)
  • What are some of the reasons why we may need to communicate with others in a business setting?

  • To sell a product
  • To express emotions
  • To entertain others
  • To pass on information (correct)
  • Why is it important to be able to use a range of different methods and styles in business communication?

  • To match the tone and purpose of the communication (correct)
  • To make the communication more difficult
  • To show off your communication skills
  • To confuse the recipient
  • What is the main reason for communicating orally?

    <p>To receive instant feedback from your audience</p> Signup and view all the answers

    When should you communicate in writing?

    <p>To have a discussion</p> Signup and view all the answers

    What is the advantage of communicating in writing when sending the same message to a number of people?

    <p>It is quicker and cheaper</p> Signup and view all the answers

    What is the disadvantage of communicating orally when a considered response is required?

    <p>A considered response might be better</p> Signup and view all the answers

    Why is it easier to clarify a complex subject in writing than orally?

    <p>You can plan your document and correct any errors before sending it out</p> Signup and view all the answers

    When is it better to communicate orally?

    <p>To receive instant feedback from your audience</p> Signup and view all the answers

    What is the main reason for communicating in writing?

    <p>To retain a permanent record</p> Signup and view all the answers

    What is the disadvantage of receiving instant feedback orally?

    <p>It can be disadvantageous to have a considered response</p> Signup and view all the answers

    What is the advantage of communicating in writing when sending the same message to a number of people?

    <p>It is quicker and cheaper</p> Signup and view all the answers

    What is the main reason for creating a discussion document?

    <p>To provide a basis for discussion</p> Signup and view all the answers

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