Business Analysis Methods Quiz
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Questions and Answers

What is the focus of Tactics in the context of digital communications?

  • Project management skills
  • Organizational roles
  • Customer experience (correct)
  • Marketing mix
  • Which chapter covers the usage of CRM in digital communications?

  • Chapter 11
  • Chapter 5
  • Chapter 8
  • Chapter 7 (correct)
  • What does Actions in digital governance refer to?

  • Change management (correct)
  • Customer experience
  • Web analytics
  • Marketing mix
  • Which tool is closely related to Control in assessing strategic and tactical objectives?

    <p>Goal setting</p> Signup and view all the answers

    In the context of digital communications, what does Step 6: Control focus on?

    <p>Enhancing results further</p> Signup and view all the answers

    Which aspect of digital governance involves the usage of management information and web analytics?

    <p>Actions</p> Signup and view all the answers

    Which chapter covers the specific details of digital communications tools in Tactics?

    <p>Chapter 8</p> Signup and view all the answers

    'Step 5: Actions' includes which of the following?

    <p>&quot;Modifications to organizational roles and structures&quot;</p> Signup and view all the answers

    What is the role of Step 4: Tactics in digital communications?

    <p>Marketing mix</p> Signup and view all the answers

    Which step focuses on action plans and project management skills in digital governance?

    <p>Step 5: Actions</p> Signup and view all the answers

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