Podcast
Questions and Answers
According to redBus, who configures and provides amenities on a bus?
According to redBus, who configures and provides amenities on a bus?
- A third-party vendor
- The bus operator (correct)
- redBus
- The government
If a booking confirmation email is delayed due to an incorrect email ID, when is the ticket considered 'booked'?
If a booking confirmation email is delayed due to an incorrect email ID, when is the ticket considered 'booked'?
- As long as the ticket shows up on the confirmation page of www.redBus.in (correct)
- After contacting customer support
- When the email is eventually delivered
- Never, the ticket must be rebooked
How long do you have to report grievances related to a bus journey to the redBus support team?
How long do you have to report grievances related to a bus journey to the redBus support team?
- Immediately after the journey
- Within 14 days of your travel date
- Within 7 days of your travel date (correct)
- Within 30 days of booking
According to the luggage policy, what is the maximum weight allowed for a personal item like a laptop bag?
According to the luggage policy, what is the maximum weight allowed for a personal item like a laptop bag?
When is cancellation of a bus ticket not allowed?
When is cancellation of a bus ticket not allowed?
What is the PNR number for this ticket?
What is the PNR number for this ticket?
What type of bus is this?
What type of bus is this?
What is the name of the travels?
What is the name of the travels?
What is the date of the journey?
What is the date of the journey?
What is the ticket price inclusive of GST?
What is the ticket price inclusive of GST?
Where is the dropping point?
Where is the dropping point?
What is the latest time to change the date of the journey for free?
What is the latest time to change the date of the journey for free?
If the ticket is cancelled before 8th Feb 04:10 PM, what are the cancellation charges?
If the ticket is cancelled before 8th Feb 04:10 PM, what are the cancellation charges?
What is NOT a responsibility of redBus?
What is NOT a responsibility of redBus?
What should passengers furnish at the time of boarding the bus?
What should passengers furnish at the time of boarding the bus?
What should a customer do if the bus operator changes the type of bus?
What should a customer do if the bus operator changes the type of bus?
Is cancellation of individual seats allowed for group bookings?
Is cancellation of individual seats allowed for group bookings?
What is the first step to cancel your ticket on the redBus app?
What is the first step to cancel your ticket on the redBus app?
What kind of support does redBuddy provide?
What kind of support does redBuddy provide?
Are the departure times mentioned on the ticket final?
Are the departure times mentioned on the ticket final?
What happens, if passengers fail to furnish a valid id proof during boarding?
What happens, if passengers fail to furnish a valid id proof during boarding?
Flashcards
Bus Amenities
Bus Amenities
Amenities displayed are configured and provided by the bus operator. They should be available unless exceptions occur.
Ticket Booking Confirmation
Ticket Booking Confirmation
A ticket is considered 'booked' if it appears on the confirmation page, even if confirmation email/SMS is delayed or fails.
Reporting Issues
Reporting Issues
Report bus journey grievances to the redBus support team within 7 days of your travel date.
Luggage Allowance
Luggage Allowance
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Prohibited Items
Prohibited Items
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What is a ticket number?
What is a ticket number?
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What is a PNR?
What is a PNR?
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What is Boarding Point?
What is Boarding Point?
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What is Dropping Point?
What is Dropping Point?
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What is Date Change?
What is Date Change?
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What is Cancellation Policy?
What is Cancellation Policy?
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What are Cancellation Charges?
What are Cancellation Charges?
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What is Rescheduling?
What is Rescheduling?
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Group Booking Cancellation
Group Booking Cancellation
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How to Cancel Ticket
How to Cancel Ticket
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What is redBus?
What is redBus?
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redBus Responsibilities
redBus Responsibilities
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Not redBus's Responsibility
Not redBus's Responsibility
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Departure Time
Departure Time
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Boarding Requirements
Boarding Requirements
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Bus Type Change Refund
Bus Type Change Refund
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Study Notes
- Deepak Raut has saved Rs 600.00 on this booking.
- RedBus users save an average of 450 trees monthly by not printing tickets.
- The journey is scheduled for February 9, 2025, at 04:10 PM.
- The bus is operated by Galaxy Tours And Travels, offering AC Sleeper (2+1) service.
- The ticket price is Rs. 8370.0, inclusive of GST.
- The boarding point is at Naini chouraha, Prayagraj(Uttar Pradesh) with the landmark Naini chouraha.
- Contact numbers for the boarding point are 9822471988 and 9822471988.
- The dropping point is at Bus stand verma travels, Nagpur, with arrival scheduled for February 10, 2025, at 05:00 AM.
- Passengers include Deepak Raut (28Yrs, MALE, Seat 27), yash telghare (19Yrs, MALE, Seat 30), Shruti telghare (23Yrs, FEMALE, Seat 28), and kartiki telghare (21Yrs, FEMALE, Seat 29).
- The journey date can be changed, either advanced or postponed.
- Date changes are allowed until February 9, 2025, 08:00 AM (8 hours before departure) and are free of charge.
- Rescheduling is allowed only once per booking; after availing the date change option, the ticket cannot be cancelled.
Cancellation Policy
- Before February 8th 04:10 PM, the cancellation charge is Rs. 1200.0 (15%).
- After February 8th 04:10 PM & Before February 8th 10:10 PM, the cancellation charge is Rs. 1600.0 (20%).
- After February 8th 10:10 PM & Before February 9th 04:10 AM, the cancellation charge is Rs. 2400.0 (30%).
- After February 9th 04:10 AM & Before February 9th 08:10 AM, the cancellation charge is Rs. 4000.0 (50%).
- After February 9th 08:10 AM & Before February 9th 04:10 PM, the cancellation charge is Rs. 8000.0 (100%).
- Cancellation charges are computed on a per-seat basis.
- Cancellation of individual seats is not allowed for group bookings.
- Cancellation charges mentioned do not include GST.
Terms and Conditions
- RedBus is an online ticketing platform and does not operate its own bus services.
RedBus Responsibilities
- Issuing valid tickets for its network of bus operators.
- Providing refunds and support in case of cancellation.
- Providing customer support and information for delays or inconvenience.
RedBus Responsibilities Do Not Include
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Bus not departing or reaching on time
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Rude employees
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Subpar seats
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Trip cancellations due to unavoidable circumstances
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Lost, stolen, or damaged baggage.
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Last-minute seat changes to accommodate lady/child.
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Customer waiting in the wrong location (check with the bus operator to confirm the correct boarding point).
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Bus operator changing the boarding poin.
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Departure times mentioned on the ticket are only tentative.
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Passengers must provide a digital copy of their e-ticket or m-ticket and a valid ID for boarding. If these items are not provided, boarding could be denied
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In case of a bus change, redBus will refund the difference in cost to the customer within 24 hours of when the change was made.
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Amenities shown on redBus are configured and provided by the bus operator. RedBus provides this information in good faith, but the operator is liable for providing the amenities.
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A booking is considered confirmed as long as the ticket shows on the confirmation page of www.redBus.in, even if confirmation emails and SMS are delayed.
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Grievances and claims related to the bus journey should be reported to redBus support within 7 days of the travel date.
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Each passenger can carry one bag of up to 10 kgs and one personal item (laptop bag, handbag, briefcase) of up to 5 kgs. Passengers cannot carry weapons, inflammables, firearms, ammunition, drugs, liquor, smuggled goods, or any prohibited item. The bus operator can deny boarding or charge additional amounts for extra luggage.
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Cancellation is not allowed after the departure time.
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Description
Details for a bus journey from Prayagraj to Nagpur on February 9, 2025, operated by Galaxy Tours. Includes ticket details, passenger information, boarding/dropping points, and rescheduling policy. Passengers: Deepak Raut, yash telghare, Shruti telghare, and kartiki telghare.