EVIDENCE-BASED COMMUNICATIONS: THE COMPASS DIAGNOSTIC TOOL

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Questions and Answers

What is the primary purpose of the project information section?

To compile the final report for the project

To assess the overall budget of the project

To distribute information to non-participants

To provide an overview and guide for using the tool (correct)

Who is responsible for filling in the project information section?

The project stakeholders

The project team members

The project manager (correct)

The external auditors

How many categories of communication issues are assessed in the communication effectiveness questions?

Four categories

Six categories (correct)

Five categories

Seven categories

What aspect does the project information response section primarily focus on?

Assessment of communication effectiveness Signup and view all the answers

What is indicated about the reports mentioned in the tool?

They may be distributed to various stakeholders Signup and view all the answers

What is the primary audience for the project information distributed by the project manager?

Appropriate participants involved in the project Signup and view all the answers

What role does the introduction section play in the user guides of the tool?

It outlines how to use the tool effectively Signup and view all the answers

Which of the following best describes the nature of the communication effectiveness questions?

They are designed to assess communication issues Signup and view all the answers

What category is NOT included in the communication effectiveness score chart?

Frequency Signup and view all the answers

What is the purpose of conducting reassessments throughout the project?

To inform the communication strategy Signup and view all the answers

Which role is designated as the survey administrator according to the outlined process?

Project Manager Signup and view all the answers

What aspect does the Compass Diagnostic Tool NOT measure?

Project risks Signup and view all the answers

Which of the following is a benefit of using communication effectiveness assessments?

Enabling better stakeholder engagement Signup and view all the answers

In what way should selected team members complete the assessments?

Confidentially and periodically Signup and view all the answers

Which of the following categories is measured by the Compass Diagnostic Tool?

Communication effectiveness Signup and view all the answers

Which step should occur first in conducting communication effectiveness assessments?

Designate the project manager Signup and view all the answers

What is the primary purpose of the Compass tool in project management?

To assess project team communications Signup and view all the answers

Which group is most likely to benefit from using the Compass tool?

Project management groups Signup and view all the answers

What is the first step in implementing the Compass tool?

Complete the communications effectiveness assessment Signup and view all the answers

Who should be designated as the survey administrator?

The project manager or a representative familiar with the project Signup and view all the answers

In what year was the updated version of the Compass tool released?

2011 Signup and view all the answers

What type of insights does the Compass tool aim to provide?

Meaningful insights into communication Signup and view all the answers

What is the purpose of reviewing the survey findings?

To inform the communication strategy for the project Signup and view all the answers

What is one of the objectives of using the Compass tool?

Developing an action plan to resolve communication gaps Signup and view all the answers

How often should reassessments be conducted throughout the project?

Periodically Signup and view all the answers

Which step follows the designation of the survey administrator?

Complete the communications effectiveness assessment Signup and view all the answers

The Compass tool was created as a result of research by which organization?

The Construction Industry Institute Signup and view all the answers

What impact does effective communication have on a project according to the findings related to the Compass tool?

It enhances the probability of project success Signup and view all the answers

What is the primary purpose of the effectiveness questions in the assessment process?

To identify communication deficiencies. Signup and view all the answers

What is the ultimate goal of implementing the Compass tool?

To enhance communication effectiveness Signup and view all the answers

Which of the following is NOT a step included in the implementation of the Compass?

Conduct regular training sessions Signup and view all the answers

How many questions are included in the standard set of effectiveness questions?

Thirteen questions Signup and view all the answers

The Compass tool assesses communications primarily during which phase of a project?

Execution phase Signup and view all the answers

What might be an outcome of periodically conducting reassessments during a project?

Improved communication strategy Signup and view all the answers

What scale is used to plot communication effectiveness?

1 to 10 scale Signup and view all the answers

What is the first step in the assessment process?

Fill in the project information section. Signup and view all the answers

What do the communication categories provide in addition to the overall diagnostic score?

Information on strengths and weaknesses. Signup and view all the answers

What does the reports section do with the completed survey data?

Consolidates, assesses, and reports results. Signup and view all the answers

Which aspect is NOT part of the communication effectiveness assessment process?

Creating a communication plan Signup and view all the answers

What is plotted in the Compass system regarding communication effectiveness?

Effectiveness scores across six categories Signup and view all the answers

What is the first step in developing an action plan to resolve communication gaps?

Develop a targeted communication strategy and plan. Signup and view all the answers

Which category is NOT included in the detailed analysis of communication effectiveness?

Frequency Signup and view all the answers

What does the term 'commitment-based management (CbM™)' refer to in the context of effective communication?

An approach to ensuring stakeholder engagement. Signup and view all the answers

Which of the following is a key step in establishing effective communication?

Implementing feedback loops. Signup and view all the answers

What should be assessed to identify communication deficiencies?

Specific communication weaknesses. Signup and view all the answers

Which step includes providing a structured approach to running your project?

Establish an appropriate project governance structure. Signup and view all the answers

Which of the following is a barrier to effective communication?

Misunderstandings. Signup and view all the answers

What is a characteristic of the 'Big Room' concept in effective communication?

Facilitates a collaborative environment. Signup and view all the answers

Study Notes

Built Environment Evidence-Based Communications: The Compass Diagnostic Tool

The Compass tool is designed to assess project team communications during the execution of built-environment projects.
The tool is specifically designed to help assess project communication effectiveness.
Objectives include leveraging the Compass tool to highlight communication deficiencies, assessing data to infer meaningful insights, and developing an action plan to resolve communication gaps.
Research by the Construction Industry Institute (CII), dating back to 1996, validated the impact of effective communication on project success.
The first version of Compass was developed based on these findings.
An updated version of the tool followed in 2011.
Project management, engineering, and construction teams benefit most from using the Compass tool.
The tool is designed to be simple to use and understand, with minimal administrative burden.
It provides quantifiable results, sufficient detail for communication improvement strategies, and allows for ongoing assessment of communication improvement.
Compass uses a standard set of questions, falling into six categories: accuracy, timeliness, completeness, understanding, barriers, and procedures.
The tool benchmarks performance against CII averages.
The essential steps for implementing the Compass tool include: initiating the tool immediately after the project team assembles.
The project manager or a designated representative should administer the survey.
Compass will survey team members who complete the communications effectiveness assessments.
The survey should be reviewed to inform the project's communication strategy.
Reassessments are conducted periodically to keep the communication effective.
Functionality of the Compass tool involves introduction and user guides, project information, communication questions, and reports.
The project information section is completed by the project manager and shared with relevant staff.
Survey data of team members gets consolidated by the Compass tool to perform assessments and report results.
Communication effectiveness results are plotted on a scale of 1-10 for each category.
The categories include accuracy, timeliness, efficiency, understanding, barriers and procedures.
The scores should be used to develop an action plan to improve communication.

Eight Key Communication Steps

Develop a targeted communication strategy and plan.
Implement feedback loops.
Employ active listening.
Implement stakeholder engagement (6 steps).
Establish appropriate project governance structure.
Use Big Room for structured project running.
Implement CbM (commitment-based management).
Employ a project management information system (PMIS) for communication improvements.

Self Assessment

Assess how familiar you are with effective communication practices.
Identify steps that are unfamiliar.

Wrapping Up

Review the Compass Tool's purpose and features.

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Description

Explore the Compass Diagnostic Tool, designed to evaluate communication effectiveness in built-environment projects. Learn how this tool helps project teams identify communication gaps and implement strategies for improvement. Discover the historical context and evolution of the Compass tool to enhance project success.