Podcast
Questions and Answers
What is the primary purpose of the project information section?
What is the primary purpose of the project information section?
- To compile the final report for the project
- To assess the overall budget of the project
- To distribute information to non-participants
- To provide an overview and guide for using the tool (correct)
Who is responsible for filling in the project information section?
Who is responsible for filling in the project information section?
- The project stakeholders
- The project team members
- The project manager (correct)
- The external auditors
How many categories of communication issues are assessed in the communication effectiveness questions?
How many categories of communication issues are assessed in the communication effectiveness questions?
- Four categories
- Six categories (correct)
- Five categories
- Seven categories
What aspect does the project information response section primarily focus on?
What aspect does the project information response section primarily focus on?
What is indicated about the reports mentioned in the tool?
What is indicated about the reports mentioned in the tool?
What is the primary audience for the project information distributed by the project manager?
What is the primary audience for the project information distributed by the project manager?
What role does the introduction section play in the user guides of the tool?
What role does the introduction section play in the user guides of the tool?
Which of the following best describes the nature of the communication effectiveness questions?
Which of the following best describes the nature of the communication effectiveness questions?
What category is NOT included in the communication effectiveness score chart?
What category is NOT included in the communication effectiveness score chart?
What is the purpose of conducting reassessments throughout the project?
What is the purpose of conducting reassessments throughout the project?
Which role is designated as the survey administrator according to the outlined process?
Which role is designated as the survey administrator according to the outlined process?
What aspect does the Compass Diagnostic Tool NOT measure?
What aspect does the Compass Diagnostic Tool NOT measure?
Which of the following is a benefit of using communication effectiveness assessments?
Which of the following is a benefit of using communication effectiveness assessments?
In what way should selected team members complete the assessments?
In what way should selected team members complete the assessments?
Which of the following categories is measured by the Compass Diagnostic Tool?
Which of the following categories is measured by the Compass Diagnostic Tool?
Which step should occur first in conducting communication effectiveness assessments?
Which step should occur first in conducting communication effectiveness assessments?
What is the primary purpose of the Compass tool in project management?
What is the primary purpose of the Compass tool in project management?
Which group is most likely to benefit from using the Compass tool?
Which group is most likely to benefit from using the Compass tool?
What is the first step in implementing the Compass tool?
What is the first step in implementing the Compass tool?
Who should be designated as the survey administrator?
Who should be designated as the survey administrator?
In what year was the updated version of the Compass tool released?
In what year was the updated version of the Compass tool released?
What type of insights does the Compass tool aim to provide?
What type of insights does the Compass tool aim to provide?
What is the purpose of reviewing the survey findings?
What is the purpose of reviewing the survey findings?
What is one of the objectives of using the Compass tool?
What is one of the objectives of using the Compass tool?
How often should reassessments be conducted throughout the project?
How often should reassessments be conducted throughout the project?
Which step follows the designation of the survey administrator?
Which step follows the designation of the survey administrator?
The Compass tool was created as a result of research by which organization?
The Compass tool was created as a result of research by which organization?
What impact does effective communication have on a project according to the findings related to the Compass tool?
What impact does effective communication have on a project according to the findings related to the Compass tool?
What is the primary purpose of the effectiveness questions in the assessment process?
What is the primary purpose of the effectiveness questions in the assessment process?
What is the ultimate goal of implementing the Compass tool?
What is the ultimate goal of implementing the Compass tool?
Which of the following is NOT a step included in the implementation of the Compass?
Which of the following is NOT a step included in the implementation of the Compass?
How many questions are included in the standard set of effectiveness questions?
How many questions are included in the standard set of effectiveness questions?
The Compass tool assesses communications primarily during which phase of a project?
The Compass tool assesses communications primarily during which phase of a project?
What might be an outcome of periodically conducting reassessments during a project?
What might be an outcome of periodically conducting reassessments during a project?
What scale is used to plot communication effectiveness?
What scale is used to plot communication effectiveness?
What is the first step in the assessment process?
What is the first step in the assessment process?
What do the communication categories provide in addition to the overall diagnostic score?
What do the communication categories provide in addition to the overall diagnostic score?
What does the reports section do with the completed survey data?
What does the reports section do with the completed survey data?
Which aspect is NOT part of the communication effectiveness assessment process?
Which aspect is NOT part of the communication effectiveness assessment process?
What is plotted in the Compass system regarding communication effectiveness?
What is plotted in the Compass system regarding communication effectiveness?
What is the first step in developing an action plan to resolve communication gaps?
What is the first step in developing an action plan to resolve communication gaps?
Which category is NOT included in the detailed analysis of communication effectiveness?
Which category is NOT included in the detailed analysis of communication effectiveness?
What does the term 'commitment-based management (CbM™)' refer to in the context of effective communication?
What does the term 'commitment-based management (CbM™)' refer to in the context of effective communication?
Which of the following is a key step in establishing effective communication?
Which of the following is a key step in establishing effective communication?
What should be assessed to identify communication deficiencies?
What should be assessed to identify communication deficiencies?
Which step includes providing a structured approach to running your project?
Which step includes providing a structured approach to running your project?
Which of the following is a barrier to effective communication?
Which of the following is a barrier to effective communication?
What is a characteristic of the 'Big Room' concept in effective communication?
What is a characteristic of the 'Big Room' concept in effective communication?
Flashcards
Communications Effectiveness Assessment
Communications Effectiveness Assessment
A pre-project assessment that helps identify strengths and weaknesses in team communications.
Survey Administrator
Survey Administrator
A team member responsible for conducting the communications assessment and analysis.
Reviewing Survey Findings
Reviewing Survey Findings
The process of studying the results of the Communications Effectiveness Assessment to create a communication plan tailored to the project.
Periodic Reassessment
Periodic Reassessment
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Step 1: Communications Effectiveness Assessment
Step 1: Communications Effectiveness Assessment
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Step 2: Survey Administrator Designation
Step 2: Survey Administrator Designation
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Step 3: Reviewing Survey Findings
Step 3: Reviewing Survey Findings
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Step 4: Periodic Reassessment
Step 4: Periodic Reassessment
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What is the Compass tool?
What is the Compass tool?
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What is the purpose of Compass?
What is the purpose of Compass?
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What are the six categories in Compass?
What are the six categories in Compass?
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What is the project information section?
What is the project information section?
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What is the project information response section?
What is the project information response section?
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What is the questions section?
What is the questions section?
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What is the communication effectiveness questions section?
What is the communication effectiveness questions section?
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What is the reports section?
What is the reports section?
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When is the Compass Tool Used?
When is the Compass Tool Used?
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What does the Compass measure?
What does the Compass measure?
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How does the Compass provide insights?
How does the Compass provide insights?
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What types of communication issues can the Compass highlight?
What types of communication issues can the Compass highlight?
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What is the aim of data analysis using the Compass?
What is the aim of data analysis using the Compass?
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What does the Compass enable project teams to do?
What does the Compass enable project teams to do?
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Who benefits from using the Compass tool?
Who benefits from using the Compass tool?
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Compass
Compass
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Communication Effectiveness Questions
Communication Effectiveness Questions
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Communication Effectiveness Report
Communication Effectiveness Report
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Communication Assessment Process
Communication Assessment Process
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Communication Effectiveness Scores
Communication Effectiveness Scores
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Reports Section
Reports Section
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Diagnostic Score
Diagnostic Score
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Communication Strengths and Weaknesses
Communication Strengths and Weaknesses
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Compass Diagnostic Tool
Compass Diagnostic Tool
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Conducting reassessments periodically
Conducting reassessments periodically
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Selected team members
Selected team members
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Review the survey findings to inform the communication strategy
Review the survey findings to inform the communication strategy
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Designate the project manager as the survey administrator
Designate the project manager as the survey administrator
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Communication effectiveness score by category chart
Communication effectiveness score by category chart
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CII Average
CII Average
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Detailed Analysis of Six Critical Categories
Detailed Analysis of Six Critical Categories
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Developing an Action Plan
Developing an Action Plan
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Effective Communication Best Practices
Effective Communication Best Practices
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Develop a Targeted Communication Strategy and Plan
Develop a Targeted Communication Strategy and Plan
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Implement Feedback Loops
Implement Feedback Loops
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Implement Stakeholder Engagement
Implement Stakeholder Engagement
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Employ Active Listening
Employ Active Listening
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Study Notes
Built Environment Evidence-Based Communications: The Compass Diagnostic Tool
- The Compass tool is designed to assess project team communications during the execution of built-environment projects.
- The tool is specifically designed to help assess project communication effectiveness.
- Objectives include leveraging the Compass tool to highlight communication deficiencies, assessing data to infer meaningful insights, and developing an action plan to resolve communication gaps.
- Research by the Construction Industry Institute (CII), dating back to 1996, validated the impact of effective communication on project success.
- The first version of Compass was developed based on these findings.
- An updated version of the tool followed in 2011.
- Project management, engineering, and construction teams benefit most from using the Compass tool.
- The tool is designed to be simple to use and understand, with minimal administrative burden.
- It provides quantifiable results, sufficient detail for communication improvement strategies, and allows for ongoing assessment of communication improvement.
- Compass uses a standard set of questions, falling into six categories: accuracy, timeliness, completeness, understanding, barriers, and procedures.
- The tool benchmarks performance against CII averages.
- The essential steps for implementing the Compass tool include: initiating the tool immediately after the project team assembles.
- The project manager or a designated representative should administer the survey.
- Compass will survey team members who complete the communications effectiveness assessments.
- The survey should be reviewed to inform the project's communication strategy.
- Reassessments are conducted periodically to keep the communication effective.
- Functionality of the Compass tool involves introduction and user guides, project information, communication questions, and reports.
- The project information section is completed by the project manager and shared with relevant staff.
- Survey data of team members gets consolidated by the Compass tool to perform assessments and report results.
- Communication effectiveness results are plotted on a scale of 1-10 for each category.
- The categories include accuracy, timeliness, efficiency, understanding, barriers and procedures.
- The scores should be used to develop an action plan to improve communication.
Eight Key Communication Steps
- Develop a targeted communication strategy and plan.
- Implement feedback loops.
- Employ active listening.
- Implement stakeholder engagement (6 steps).
- Establish appropriate project governance structure.
- Use Big Room for structured project running.
- Implement CbM (commitment-based management).
- Employ a project management information system (PMIS) for communication improvements.
Self Assessment
- Assess how familiar you are with effective communication practices.
- Identify steps that are unfamiliar.
Wrapping Up
- Review the Compass Tool's purpose and features.
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Description
Explore the Compass Diagnostic Tool, designed to evaluate communication effectiveness in built-environment projects. Learn how this tool helps project teams identify communication gaps and implement strategies for improvement. Discover the historical context and evolution of the Compass tool to enhance project success.
