Built Environment Evidence-Based Communications: The Compass Diagnostic Tool PDF

BUILT ENVIRONMENT EVIDENCE-BASED COMMUNICATIONS: THE COMPASS DIAGNOSTIC TOOL (BY CII) PROJECT COMMUNICATION PRO Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a...

BUILT ENVIRONMENT EVIDENCE-BASED COMMUNICATIONS: THE COMPASS DIAGNOSTIC TOOL (BY CII) PROJECT COMMUNICATION PRO Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 1 Context The communication project assessment tool (Compass) is specifically designed to enable you to assess project team communications during the execution phase of built-environment projects. Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 2 Objectives Leveraging the Assessing the data Developing an Compass tool to to infer meaningful action plan to highlight insights resolve communication communication deficiencies gaps Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 3 Evidence-Based Communication Using the Compass Diagnostic Tool Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 4 Introduction In 1996, the Construction Industry Institute’s research teams set out to validate this research. Industry research links effective The teams focused on how communication impacts the success communication of a project. The findings were used to develop the first version of the Compass to project success. tool. An updated release of the Compass tool followed in 2011. Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 5 Compass: Communications Project groups that derive the most benefit from the Compass tool: Assessment Tool Project Management Engineering Construction Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 6 Developing the Compass Tool As CII developed the Compass tool, they wanted to ensure that it: Is simple to use and understand Imposes minimum administrative burden Provides quantifiable results Provides sufficient detail for the development of a communications improvement strategy Has the ability to make assessments over time so that communication improvements can be monitored Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 7 How Does Compass Compass asks a list of standard questions that fall into six categories. Work? Accuracy Timeliness Completeness Understanding Barriers Procedures Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 8 Benchmarked Against CII 10 Averages 9 8 7 6 5 4 3 2 1 0 Accuracy Timeliness Completeness Understanding Barriers Procedures Project CII Average Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 9 One of These Things Doesn’t Belong Accuracy Timeliness Completeness Understanding Collaboration Procedures Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 10 Leveraging Compass to Highlight Communication Deficiencies Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 11 Initiate the Compass tool As Soon As Your Project Team Has Been Assembled Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 12 Implementing the Compass 1 Selected team members Tool: complete the Step 1 communications effectiveness assessment. Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 13 Implementing the Compass Tool: Step 2 2 The project manager or a representative familiar with the project should be designated as the survey administrator. Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 14 Implementing Selected team the Compass members Tool: Step 3 3 Review the survey findings in order to inform the communication strategy for the project. Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 15 Implementing 4 Selected team the Compass Conduct members reassessments Tool: periodically throughout Step 4 the project. Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 16 Compass Introduction and Functionality user guides Project information and project information response Communication effectiveness questions Reports Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 17 Compass Introduction and Functionality: user guides Introduction Project information and project information response This section provides an overview of the tool and a guide for how to use it. Communication effectiveness questions Reports Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 18 Compass Introduction and Functionality user guides Project Information Project information and project information response This section is filled in by the project manager and distributed to appropriate participants. Communication effectiveness questions Reports Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 19 Compass Introduction and Functionality: user guides Questions Project information and project information response This section is the main body of the tool and assesses the communication effectiveness of the project across the six categories of communication Communication issues. It uses a standard set of effectiveness questions thirteen questions to highlight communication deficiencies. Reports Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 20 Compass Introduction and Functionality: user guides Reports Project information and project information response This section consolidates completed survey data from the team members, performs the assessment, and reports the results. Communication effectiveness questions Reports Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 21 Assessment Process 1. Fill in the project information section of the tool. 2. Distribute to appropriate recipients. 3. Compile survey responses. Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 22 Communication Effectiveness Scores Compass plots communication effectiveness on a scale of 1 to 10 in each of the six categories. In addition, the communications categories provide added information on critical communication strengths and weaknesses to supplement the overall diagnostic score. Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 23 Assessing the Data 100 90 80 70 The reports section 60 consolidates 50 completed survey data 40 from the team, performs 30 the assessment, and 20 reports the results. 10 0 Front-end Detail Procurement Construction Start-up planning engineering Project Phase Project CII Average Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 24 Assessing the Data to Infer 10 Meaningful 9 Insights 8 7 6 5 4 Communication 3 effectiveness score by 2 category chart 1 0 Accuracy Timeliness Completeness Understanding Barriers Procedures Project CII Average Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 25 What Order Should These Conduct reassessments periodically Be In? throughout the project. Selected team members complete the communications effectiveness assessment. Review the survey findings to inform the communication strategy for the project. Designate the project manager as the survey administrator. Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 26 Benefits of the Compass Diagnostic Tool Measures Quantifies Monitors Yes! communication effectiveness No. stakeholder power and interest Yes! communication effectiveness Identifies specific Identifies Recommends Yes! communication weaknesses Yes! communication problem areas No. communication frequency Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 27 Developing an Action Plan to Resolve Communication Gaps Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 28 Detailed Analysis of Six Critical Categories Accuracy Timeliness Completeness Understanding Barriers Procedures Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 29 Effective Communication Best Practices When you have assessed communication deficiencies, you need to develop an action plan to address and resolve them. That’s where the eight key steps for effective communication come in. Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 30 Eight Key Steps for Effective 1 Develop a targeted communication strategy and plan. Communication 2 Implement feedback loops. Implement the six steps to establish effective 3 stakeholder engagement. These communication best practices will 4 Employ active listening. enable you to clearly identify where the 5 Establish an appropriate project governance structure. issues lie and how they Use the Big Room to provide a structured approach to can be resolved. 6 running your project. 7 Implement commitment-based management (CbM™). Use a project management information system (PMIS) 8 to improve communication. Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 31 Self Assessment Which of these eight steps for effective communication do you already have experience with? Which are new to you? 29 Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 32 Wrapping Up The Compass Diagnostic Tool Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 33 Summary The communication project assessment tool (Compass) is specifically designed to enable you to assess project team communications during the execution phase of build-environment projects. Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 34 The Compass Diagnostic Tool How to leverage the Compass tool to highlight communication deficiencies How to assess the data to infer meaningful insights How to develop an action plan to resolve communication gaps Copyright Copyright ©2024 ©2024 Project Project Management Management Institute, Institute, Inc.Inc. All rights All rights reserved. reserved. This material is being provided as part of a PMI This material is being provided as part of a PMI course. course. 35 Up Next: Putting It All Together Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 36