OLGA Session 1 Knowledge Check

The Five Behaviors: TRUST

• This is a workshop on building trust, presented by Olga (Our Leadership Growth Academy) in 2025.

Today's Agenda

• Review of pre-work: Trust Action Plan
• Identify key behaviors that build and dismantle trust
• Assessment of psychological safety within a team
• Brainstorming techniques to build trust within a team
• Discussion on challenges to building trust in today's environment

Trust Action Plan Review

• A visual aid was used of letter tiles that spelled out "TRUST ACTION PLAN REVIEW"

Trust Action Plan

• The workshop participants were asked to identify key takeaways.
• They were also asked about the most impactful action they took recently.

Let's Discuss

• The participants were encouraged to discuss improvement ideas,
• The workshop focused on inclusion and psychological safety.

Workshop Expectations

• Participants should be present
• Participants should share their perspectives

The Trust Factor

• Companies with higher trust levels demonstrated significant engagement and productivity gains.
• People in the top quartile of trustworthy companies are 76% more engaged.
• People in the top quartile of trustworthy companies are 50% more productive.

Trust Triangle

• This model illustrates three key elements essential for trust.
• Authenticity: Demonstrating the true self
• Logic: Sound reasoning and judgment
• Empathy: Understanding and caring for others

Trust vs. Psychological Safety

• Shows the relationship between these two key concepts.
• Trust: Focuses on interactions between individuals.
• Psychological Safety: Focuses on the entire group environment.
• Trust and safety are positioned at opposite sides of a cross,
• Guarded Relationships are placed diagonally opposite of trust
• Toxic Politics are placed diagonally opposite of psychological safety

Let's Discuss

• This section of the workshop encouraged reflection on the team's progress in creating trust and psychological safety.
• Participants were asked how effectively these areas are being cultivated within the team.
• Questions focused on whether efforts align with desired outcomes.

S.C.A.R.F. Model

• This model breaks down elements crucial for building rapport and influencing others.
• Status: Relative importance of people
• Certainty: Ability to predict the future
• Autonomy: Control over the environment
• Relatedness: Sense of belonging
• Fairness: Perception of fair treatment

Let's Discuss (Regarding SCARRF)

• This segment of the workshop focused on identifying personal and team strengths within SCARF.
• This section included assessment results
• Participants were encouraged to learn more about their team's SCARF domain.
• The session explored why understanding SCARF domains is vital.

How to Elevate SCARF Results

• The section highlighted strategies to cultivate and grow team trust and rapport,
• This included strategies like open discussion, clarifying questions, and promoting participation.
• Team agreements and active listening were emphasized.

Check Out Question

• Participants were prompted on concrete actions they could take to boost psychological safety.

Here's What's Next

• Next steps included reviewing trust action plans.
• This workshop emphasized conflict communication and conflict resolution.
• Pre-work exercises (e.g., Conflict Style Quiz) were assigned. It emphasized bringing insights and notes to the next session.