Podcast
Questions and Answers
Which of the following is NOT one of the five SCARF domains?
Which of the following is NOT one of the five SCARF domains?
Psychological safety can be improved by encouraging open discussion and inviting differing viewpoints.
Psychological safety can be improved by encouraging open discussion and inviting differing viewpoints.
True
To elevate psychological safety, one effective method is to use '_____, And' to encourage innovation.
To elevate psychological safety, one effective method is to use '_____, And' to encourage innovation.
Yes
What is the purpose of the SCARF Assessment?
What is the purpose of the SCARF Assessment?
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Fairness is one of the SCARF domains that can impact team collaboration.
Fairness is one of the SCARF domains that can impact team collaboration.
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What is one of the key topics to be discussed in today's agenda?
What is one of the key topics to be discussed in today's agenda?
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What are two key behaviors that can build trust?
What are two key behaviors that can build trust?
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Match the following components of trust with their definitions:
Match the following components of trust with their definitions:
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What is expected of participants during OLGA workshops?
What is expected of participants during OLGA workshops?
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Psychological safety is considered a critical factor in building trust in teams.
Psychological safety is considered a critical factor in building trust in teams.
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Study Notes
The Five Behaviors: TRUST
- This is a workshop on building trust, presented by Olga (Our Leadership Growth Academy) in 2025.
Today's Agenda
- Review of pre-work: Trust Action Plan
- Identify key behaviors that build and dismantle trust
- Assessment of psychological safety within a team
- Brainstorming techniques to build trust within a team
- Discussion on challenges to building trust in today's environment
Trust Action Plan Review
- A visual aid was used of letter tiles that spelled out "TRUST ACTION PLAN REVIEW"
Trust Action Plan
- The workshop participants were asked to identify key takeaways.
- They were also asked about the most impactful action they took recently.
Let's Discuss
- The participants were encouraged to discuss improvement ideas,
- The workshop focused on inclusion and psychological safety.
Workshop Expectations
- Participants should be present
- Participants should share their perspectives
The Trust Factor
- Companies with higher trust levels demonstrated significant engagement and productivity gains.
- People in the top quartile of trustworthy companies are 76% more engaged.
- People in the top quartile of trustworthy companies are 50% more productive.
Trust Triangle
- This model illustrates three key elements essential for trust.
- Authenticity: Demonstrating the true self
- Logic: Sound reasoning and judgment
- Empathy: Understanding and caring for others
Trust vs. Psychological Safety
- Shows the relationship between these two key concepts.
- Trust: Focuses on interactions between individuals.
- Psychological Safety: Focuses on the entire group environment.
- Trust and safety are positioned at opposite sides of a cross,
- Guarded Relationships are placed diagonally opposite of trust
- Toxic Politics are placed diagonally opposite of psychological safety
Let's Discuss
- This section of the workshop encouraged reflection on the team's progress in creating trust and psychological safety.
- Participants were asked how effectively these areas are being cultivated within the team.
- Questions focused on whether efforts align with desired outcomes.
S.C.A.R.F. Model
- This model breaks down elements crucial for building rapport and influencing others.
- Status: Relative importance of people
- Certainty: Ability to predict the future
- Autonomy: Control over the environment
- Relatedness: Sense of belonging
- Fairness: Perception of fair treatment
Let's Discuss (Regarding SCARRF)
- This segment of the workshop focused on identifying personal and team strengths within SCARF.
- This section included assessment results
- Participants were encouraged to learn more about their team's SCARF domain.
- The session explored why understanding SCARF domains is vital.
How to Elevate SCARF Results
- The section highlighted strategies to cultivate and grow team trust and rapport,
- This included strategies like open discussion, clarifying questions, and promoting participation.
- Team agreements and active listening were emphasized.
Check Out Question
- Participants were prompted on concrete actions they could take to boost psychological safety.
Here's What's Next
- Next steps included reviewing trust action plans.
- This workshop emphasized conflict communication and conflict resolution.
- Pre-work exercises (e.g., Conflict Style Quiz) were assigned. It emphasized bringing insights and notes to the next session.
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Description
This workshop focuses on developing trust within teams, highlighting key behaviors that can either build or dismantle trust. Participants will assess psychological safety, brainstorm techniques for improvement, and discuss challenges faced in fostering a trusting environment. Engaging with peers, attendees will leave with actionable insights from their Trust Action Plan.
