Building Trust in Business Relationships Quiz
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Questions and Answers

What is the main focus of the module?

  • Enhancing product quality
  • Increasing sales revenue
  • Improving internal communication
  • Building trust with external customers and suppliers (correct)

    • How does the speaker suggest handling customer problems?

  • Blaming others for the problem
  • Taking ownership of the problem and providing solutions (correct)
  • Avoiding customer complaints
  • Denying responsibility for the problem

    • What does the speaker consider as crucial in maintaining trust with customers?

  • Ignoring customer touchpoints
  • Avoiding customer feedback
  • Blaming team members for mistakes
  • Demonstrating best interests in customer decisions (correct)

    • According to the speaker, what creates a strong impression on customers?

    <p>Every customer touchpoint and problem resolution</p> Signup and view all the answers

    What does a seamless transaction mode entail?

    <p>Confirming orders and delivering exactly what was ordered within the specified timeframe</p> Signup and view all the answers

    What could trigger pricing concerns according to the text?

    <p>Lack of performance and deviation from seamless transactions</p> Signup and view all the answers

    What is the key to building trust with team members?

    <p>Investing time to understand their backgrounds and communication preferences</p> Signup and view all the answers

    What should a leader do when a team member fails?

    <p>View it as an opportunity to learn and encourage the team to do the same</p> Signup and view all the answers

    What does transparency and authenticity in communication involve?

    <p>Communicating with transparency about intentions and expectations</p> Signup and view all the answers

    What is the focus of professional development according to the text?

    <p>Conversations around professional development goals and creating opportunities for elevation</p> Signup and view all the answers

    What is the role of each individual in addressing exceptions?

    <p>To become the customer's internal advocate and address exceptions in a timely manner</p> Signup and view all the answers

    What should a leader do to foster amazing relationships, according to the text?

    <p>Develop a servant's heart and take ownership of fostering personal relationships with team members</p> Signup and view all the answers

    What does treating others like you would like to be treated involve?

    <p>Respecting each team member's input and seeking feedback</p> Signup and view all the answers

    What does taking ownership of developing personal relationships involve?

    <p>Uncovering connection points with team members and frequently engaging in conversations around them</p> Signup and view all the answers

    What should a leader do to build trust with the team?

    <p>Invest time into understanding people's backgrounds and the best way to communicate with them</p> Signup and view all the answers

    What is the focus of personal relationships with team members according to the text?

    <p>Uncovering connection points with team members and frequently engaging in conversations around them</p> Signup and view all the answers

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