Building Trust in Business Relationships Quiz
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Questions and Answers

What is the main focus of the module?

  • Enhancing product quality
  • Increasing sales revenue
  • Improving internal communication
  • Building trust with external customers and suppliers (correct)

How does the speaker suggest handling customer problems?

  • Blaming others for the problem
  • Taking ownership of the problem and providing solutions (correct)
  • Avoiding customer complaints
  • Denying responsibility for the problem

What does the speaker consider as crucial in maintaining trust with customers?

  • Ignoring customer touchpoints
  • Avoiding customer feedback
  • Blaming team members for mistakes
  • Demonstrating best interests in customer decisions (correct)

According to the speaker, what creates a strong impression on customers?

<p>Every customer touchpoint and problem resolution (A)</p> Signup and view all the answers

What does a seamless transaction mode entail?

<p>Confirming orders and delivering exactly what was ordered within the specified timeframe (D)</p> Signup and view all the answers

What could trigger pricing concerns according to the text?

<p>Lack of performance and deviation from seamless transactions (D)</p> Signup and view all the answers

What is the key to building trust with team members?

<p>Investing time to understand their backgrounds and communication preferences (A)</p> Signup and view all the answers

What should a leader do when a team member fails?

<p>View it as an opportunity to learn and encourage the team to do the same (A)</p> Signup and view all the answers

What does transparency and authenticity in communication involve?

<p>Communicating with transparency about intentions and expectations (B)</p> Signup and view all the answers

What is the focus of professional development according to the text?

<p>Conversations around professional development goals and creating opportunities for elevation (A)</p> Signup and view all the answers

What is the role of each individual in addressing exceptions?

<p>To become the customer's internal advocate and address exceptions in a timely manner (D)</p> Signup and view all the answers

What should a leader do to foster amazing relationships, according to the text?

<p>Develop a servant's heart and take ownership of fostering personal relationships with team members (A)</p> Signup and view all the answers

What does treating others like you would like to be treated involve?

<p>Respecting each team member's input and seeking feedback (C)</p> Signup and view all the answers

What does taking ownership of developing personal relationships involve?

<p>Uncovering connection points with team members and frequently engaging in conversations around them (C)</p> Signup and view all the answers

What should a leader do to build trust with the team?

<p>Invest time into understanding people's backgrounds and the best way to communicate with them (C)</p> Signup and view all the answers

What is the focus of personal relationships with team members according to the text?

<p>Uncovering connection points with team members and frequently engaging in conversations around them (B)</p> Signup and view all the answers

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