16 Questions
What is the main focus of this module?
Identifying, creating, and maintaining long-term relationships
According to the speaker, why is trust important in business relationships?
Trust is easy to get but hard to maintain once broken
How does the speaker suggest handling problems with customers?
Taking ownership of the problem and working to fix it
What is the speaker's view on customer touchpoints?
They create an impression and should focus on total satisfaction
What is the key to fostering amazing relationships with customers?
Resolving the problem for the customer and making them feel a lot of love and attention
What does 'seamless transaction mode' mean?
Order confirmation, delivery as ordered, and timely communication
What could trigger pricing concerns and questioning of value by customers?
Lack of performance and exceptions in transactions
What is the key to building trust with team members?
Investing time into understanding people's backgrounds and the best way to communicate with them
What is the approach to understanding and communicating with team members from different backgrounds?
Tailoring communication based on individual backgrounds and motivations
What is the opportunity when facing failures?
An opportunity to learn and have the team learn
What should a leader prioritize when it comes to their team's objectives?
Putting the team and objectives first
What does transparency in communication with team members involve?
Communicating intentions and expectations and genuinely caring about their development and progress
What is the role of a leader in professional development?
Actively engaging in conversations around professional development goals and creating opportunities for elevation and career choice
What is the significance of understanding team members' backgrounds and motivations?
To communicate effectively and motivate them accordingly
What should a leader do when seeking feedback from team members?
Genuinely ask, listen, and act on the information accordingly
How should a leader approach team members' professional development goals?
Engage in conversations and create opportunities for elevation and career choice
Take this quiz to test your knowledge on building and sustaining long-term relationships with external customers, suppliers, and team members. Explore the importance of trust in business relationships and assess your understanding of creating and maintaining trust.
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