Podcast
Questions and Answers
For a tourist or tour guide, why are good relationships important?
For a tourist or tour guide, why are good relationships important?
- They make the work more enjoyable.
- They provide freedom.
- They help in career development.
- All of the above. (correct)
Maintaining good relationships is only important for those who work directly with clients in the tourism industry.
Maintaining good relationships is only important for those who work directly with clients in the tourism industry.
False (B)
Name three essential qualities of good relationships.
Name three essential qualities of good relationships.
Trust, Mutual Respect, Mindfulness
Good relationships are built on ________.
Good relationships are built on ________.
According to the information, what should a tourist guide do regarding their skills?
According to the information, what should a tourist guide do regarding their skills?
It is acceptable for a tour guide to only introduce the driver if clients specifically ask about them.
It is acceptable for a tour guide to only introduce the driver if clients specifically ask about them.
What is one way a tour guide can show appreciation for the driver at the end of the day?
What is one way a tour guide can show appreciation for the driver at the end of the day?
The tour guide and the driver should ________ together, to give them a break from the clients.
The tour guide and the driver should ________ together, to give them a break from the clients.
What should a tour guide do before implementing a change to the tour's itinerary?
What should a tour guide do before implementing a change to the tour's itinerary?
If the tour guide knows a route better than the driver, they should give directions openly over the microphone.
If the tour guide knows a route better than the driver, they should give directions openly over the microphone.
Where should conflicts between a tour guide and driver be discussed?
Where should conflicts between a tour guide and driver be discussed?
If a conflict arises between a tour guide and a driver, it is important not to let __________ become aware of this.
If a conflict arises between a tour guide and a driver, it is important not to let __________ become aware of this.
When interacting with flight attendants, what is an appropriate action for a tour guide?
When interacting with flight attendants, what is an appropriate action for a tour guide?
Tour guides need not offer any help to flight attendants, as it is outside their job description.
Tour guides need not offer any help to flight attendants, as it is outside their job description.
How should a tour guide treat all members of their tour?
How should a tour guide treat all members of their tour?
Tour guides should strive to be as __________ and __________ as possible when dealing with travelers.
Tour guides should strive to be as __________ and __________ as possible when dealing with travelers.
When a step-on guide is in charge, what should the tour guide do?
When a step-on guide is in charge, what should the tour guide do?
When interacting with companies on a tour, it is okay to solicit work for yourself as long as you do it subtly.
When interacting with companies on a tour, it is okay to solicit work for yourself as long as you do it subtly.
Match the following employee types with common tour interactions:
Match the following employee types with common tour interactions:
Besides clients, list three other types of colleagues a tour guide may interact with.
Besides clients, list three other types of colleagues a tour guide may interact with.
Flashcards
Why are good relationships important?
Why are good relationships important?
Work becomes more enjoyable with good relationships.
Benefits of good relationships?
Benefits of good relationships?
Freedom and career development are benefits of good relationships.
Impact of good relationships in tourism?
Impact of good relationships in tourism?
Essential for close work and the traveler's tour experience depends on it.
What are the elements of good relationships?
What are the elements of good relationships?
Signup and view all the flashcards
How to build a good relationship with a driver?
How to build a good relationship with a driver?
Signup and view all the flashcards
How to handle conflicts with the driver?
How to handle conflicts with the driver?
Signup and view all the flashcards
How to treat the flight attendants?
How to treat the flight attendants?
Signup and view all the flashcards
Relationship principles when working with travelers?
Relationship principles when working with travelers?
Signup and view all the flashcards
How to treat step-on guides?
How to treat step-on guides?
Signup and view all the flashcards
Best practice contacting other companies employees?
Best practice contacting other companies employees?
Signup and view all the flashcards
Professional guidelines for other businesses?
Professional guidelines for other businesses?
Signup and view all the flashcards
What builds relationships?
What builds relationships?
Signup and view all the flashcards
Study Notes
- Building Relationships: Lesson No. 2.
Objectives
- Apply tactics for building relationships
- Apply tactics for building smooth relationships with other colleagues
- Identify limitations of building relationships
The Importance of Relationships
- Relationships are important for tourists or tour guides
- Work is more enjoyable when there are good relationships with those around
- Good relationships provide freedom
- Good relationships are necessary to develop careers
- Essential for people who work closely together, especially in tourism
- Traveler's tour experience depends on good relationships between the tour guide, driver, and other industry practitioners
Qualities of Good Relationships
- Trust is a key element in good relationships
- Mutual respect must be present
- Mindfulness is important
- Welcoming diversity
- Open communication is essential
General Reminder
- Tourist guides must apply their skills to everyone they interact with, not just clients
The Driver
- Introduce the driver at the beginning of the tour and refer to them often
- Praise the driver's driving skills at the end of the day
- Tour guide and driver should eat meals together for respite from clients
- Discuss upcoming activities, routes, and responsibilities with the driver
- Inform the driver of unexpected events
- Give directions subtly if the route is unfamiliar to both the guide and driver, without using the microphone
- Be open to the driver's suggestions
- If conflicts arise, keep them hidden from clients and discuss with the supervisor after returning to the office
The Flight Attendants
- Introduce yourself to the head flight attendant and the attendants serving your group's section
- Offer assistance in any way possible
The Travelers
- Treat all tour members with equal time, attention, and dignity
- Provide an accurate and interesting narration of facts and commit to learning more
- Strive to be objective and diplomatic
Step-On Guide
- Warmly introduce the step-on guide by name
- Acknowledge the guide's expertise and pay attention during their tour or speech
- Stay with your group even when the step-on guide is in charge
Other Colleagues
- Other colleagues may include:
- Supervisor/manager
- Travel agents
- Visitor information personnel
- Hotel employees
- Restaurant employees
Interacting with Companies
- Always appear neat and clean, wearing the proper uniform and badge
- Maintain a business-like and socially acceptable demeanor
- Never share a company's trade secrets or internal problems
- Follow the itinerary and complete tasks to the best of your ability
- Never solicit work for yourself or another company through a client of your current company
General Relationship Building
- Relationships are built on trust
- Integrity is key to building a brand
- Connect with people, even if you are not selling
- Develop a relationship with yourself
Summary
- Relationships are based on trust
- Integrity is essential for branding
- Connect with people even without selling
- Cultivate a relationship with yourself
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
