Building Rapport and Interview Techniques

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What is the purpose of summarizing quotes in an interview?

To interpret the interviewee's statements

To provide a detailed analysis of the interviewee's thoughts

To offer a personal opinion about the interviewee's feelings

To accurately present what the interviewee said without interpretation (correct)

How are tensions described in the context of an interview?

As mental or emotional strains experienced by the interviewee (correct)

As positive aspects of the interviewee's experiences

As physical constraints faced by the interviewee

As external factors that affect the interview process

What does it mean to analyze paradoxes in an interview setting?

To ignore any inconsistencies in the interviewee's responses

To highlight only positive aspects of the interview session

To focus on contradictions and conflicting thoughts of the interviewee (correct)

To avoid discussing the emotional aspects of the interview

How can one identify a tension experienced by an interviewee?

By observing conflicting goals or emotional strains Signup and view all the answers

In what form should statements about what users are thinking during an activity be presented?

As internal dialogues imagined by the interviewer Signup and view all the answers

How should feelings experienced by users during an activity be described according to interview techniques?

By providing detailed and clear descriptions Signup and view all the answers

What is the recommended approach when interviewing someone?

Focus on building rapport and moving the focus to the participant Signup and view all the answers

Why should one watch for the participant's body language before proceeding with questions?

To ensure they are comfortable and relaxed Signup and view all the answers

In team interviews, what is the role of the person who takes notes?

Documenting key points discussed Signup and view all the answers

What is a recommended questioning technique during interviews?

Ask 'why' often to delve deeper into responses Signup and view all the answers

When encountering conflicting information from a participant, what should an interviewer do?

Probe for resolution or explanation based on notes taken Signup and view all the answers

What is the primary purpose of preparing a set of themes instead of a list of questions for an interview?

To guide the conversation naturally without sticking to rigid questions Signup and view all the answers

What is a key aspect to ensure the effectiveness of empathy interviews?

Taking notes of what participants say and don't say Signup and view all the answers

How can an interviewer enhance the quality of information gathered during interviews?

Paying attention to nonverbal cues Signup and view all the answers

Why are empathy interviews considered deceptively simple?

Because they demand structure and discipline to be effective Signup and view all the answers

What should an interviewer do to encourage participants to share more insights?

Dig for stories, feelings, and emotions Signup and view all the answers

Which type of questions should be avoided during empathy interviews?

Directive questions Signup and view all the answers

Why is it essential for interviewers to observe nonverbal cues during empathy interviews?

To understand participants' emotions and level of engagement Signup and view all the answers

Building Rapport and Interview Techniques

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