18 Questions
What is the purpose of summarizing quotes in an interview?
To accurately present what the interviewee said without interpretation
How are tensions described in the context of an interview?
As mental or emotional strains experienced by the interviewee
What does it mean to analyze paradoxes in an interview setting?
To focus on contradictions and conflicting thoughts of the interviewee
How can one identify a tension experienced by an interviewee?
By observing conflicting goals or emotional strains
In what form should statements about what users are thinking during an activity be presented?
As internal dialogues imagined by the interviewer
How should feelings experienced by users during an activity be described according to interview techniques?
By providing detailed and clear descriptions
What is the recommended approach when interviewing someone?
Focus on building rapport and moving the focus to the participant
Why should one watch for the participant's body language before proceeding with questions?
To ensure they are comfortable and relaxed
In team interviews, what is the role of the person who takes notes?
Documenting key points discussed
What is a recommended questioning technique during interviews?
Ask 'why' often to delve deeper into responses
When encountering conflicting information from a participant, what should an interviewer do?
Probe for resolution or explanation based on notes taken
What is the primary purpose of preparing a set of themes instead of a list of questions for an interview?
To guide the conversation naturally without sticking to rigid questions
What is a key aspect to ensure the effectiveness of empathy interviews?
Taking notes of what participants say and don't say
How can an interviewer enhance the quality of information gathered during interviews?
Paying attention to nonverbal cues
Why are empathy interviews considered deceptively simple?
Because they demand structure and discipline to be effective
What should an interviewer do to encourage participants to share more insights?
Dig for stories, feelings, and emotions
Which type of questions should be avoided during empathy interviews?
Directive questions
Why is it essential for interviewers to observe nonverbal cues during empathy interviews?
To understand participants' emotions and level of engagement
Learn how to build rapport with participants by introducing yourself, shifting the focus to them, and watching for body language cues. Discover the importance of asking 'why' often and conducting interviews in teams. Focus on being charming, positive, and caring about the topic and participant.
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