Building Rapport and Interview Techniques

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Questions and Answers

What is the purpose of summarizing quotes in an interview?

  • To interpret the interviewee's statements
  • To provide a detailed analysis of the interviewee's thoughts
  • To offer a personal opinion about the interviewee's feelings
  • To accurately present what the interviewee said without interpretation (correct)

How are tensions described in the context of an interview?

  • As mental or emotional strains experienced by the interviewee (correct)
  • As positive aspects of the interviewee's experiences
  • As physical constraints faced by the interviewee
  • As external factors that affect the interview process

What does it mean to analyze paradoxes in an interview setting?

  • To ignore any inconsistencies in the interviewee's responses
  • To highlight only positive aspects of the interview session
  • To focus on contradictions and conflicting thoughts of the interviewee (correct)
  • To avoid discussing the emotional aspects of the interview

How can one identify a tension experienced by an interviewee?

<p>By observing conflicting goals or emotional strains (B)</p> Signup and view all the answers

In what form should statements about what users are thinking during an activity be presented?

<p>As internal dialogues imagined by the interviewer (B)</p> Signup and view all the answers

How should feelings experienced by users during an activity be described according to interview techniques?

<p>By providing detailed and clear descriptions (D)</p> Signup and view all the answers

What is the recommended approach when interviewing someone?

<p>Focus on building rapport and moving the focus to the participant (B)</p> Signup and view all the answers

Why should one watch for the participant's body language before proceeding with questions?

<p>To ensure they are comfortable and relaxed (A)</p> Signup and view all the answers

In team interviews, what is the role of the person who takes notes?

<p>Documenting key points discussed (B)</p> Signup and view all the answers

What is a recommended questioning technique during interviews?

<p>Ask 'why' often to delve deeper into responses (B)</p> Signup and view all the answers

When encountering conflicting information from a participant, what should an interviewer do?

<p>Probe for resolution or explanation based on notes taken (B)</p> Signup and view all the answers

What is the primary purpose of preparing a set of themes instead of a list of questions for an interview?

<p>To guide the conversation naturally without sticking to rigid questions (B)</p> Signup and view all the answers

What is a key aspect to ensure the effectiveness of empathy interviews?

<p>Taking notes of what participants say and don't say (B)</p> Signup and view all the answers

How can an interviewer enhance the quality of information gathered during interviews?

<p>Paying attention to nonverbal cues (C)</p> Signup and view all the answers

Why are empathy interviews considered deceptively simple?

<p>Because they demand structure and discipline to be effective (A)</p> Signup and view all the answers

What should an interviewer do to encourage participants to share more insights?

<p>Dig for stories, feelings, and emotions (B)</p> Signup and view all the answers

Which type of questions should be avoided during empathy interviews?

<p>Directive questions (A)</p> Signup and view all the answers

Why is it essential for interviewers to observe nonverbal cues during empathy interviews?

<p>To understand participants' emotions and level of engagement (B)</p> Signup and view all the answers

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