Building Bridges
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Questions and Answers

Which stakeholders should be included in a communications plan for a project?

  • All project stakeholders (correct)
  • Only the construction team
  • Only the client organization
  • Only the design team

    • What is a recommended approach for building a communications plan?

  • Start with the project's risk assessment
  • Start with the project's work breakdown structure (correct)
  • Start with the project's schedule
  • Start with the project's budget

    • What is the purpose of monitoring project communications?

  • To identify major problems and take appropriate action (correct)
  • To ensure all project-related communications are distributed on paper
  • To facilitate an auditing process
  • To prevent team members from withholding information

    • What are the traditional ways of communicating for architects?

    <p>Using drawings</p> Signup and view all the answers

    Which of the following best defines communication in the context of construction projects?

    <p>A systematic procedure used to transfer information among project stakeholders</p> Signup and view all the answers

    What is the purpose of managing communications in a project?

    <p>To ensure the timely and appropriate collection, creation, distribution, storage, retrieval, management, monitoring, and ultimate disposition of project information</p> Signup and view all the answers

    What is the role of negotiation in business, design, or construction?

    <p>To reach an agreement between parties with different aims or intentions</p> Signup and view all the answers

    What are stakeholders in the context of a project?

    <p>People who may impact or be impacted by project outcomes</p> Signup and view all the answers

    Which of the following is an example of informal written communication?

    <p>Memos</p> Signup and view all the answers

    What is the importance of active listening in verbal communication?

    <p>All of the above</p> Signup and view all the answers

    What is paralanguage in verbal communication?

    <p>All of the above</p> Signup and view all the answers

    Why can the uninitiated stakeholder misunderstand graphic messages of drawings?

    <p>All of the above</p> Signup and view all the answers

    Which document defines the architect's communication role and responsibilities in standard contracts?

    <p>RAIC Document Six</p> Signup and view all the answers

    What is generally considered an additional service, rather than a basic service, in architectural design?

    <p>Life cycle costing</p> Signup and view all the answers

    In the pre-design phase, what is the architect responsible for if the client has difficulty providing project requirements?

    <p>Preparing the functional program</p> Signup and view all the answers

    During the construction administration phase, what role does communication play in resolving issues on a construction site?

    <p>Key role</p> Signup and view all the answers

    Which role should be present at the construction project kick-off meeting?

    <p>Owner</p> Signup and view all the answers

    Effective communication in the construction process is important because it

    <p>Requires collaboration between many people</p> Signup and view all the answers

    What should the architect establish in communicating shop drawing review processes and procedures?

    <p>A systematic practice for transmittals and records</p> Signup and view all the answers

    According to Schramm’s model of communication, effective communication can break down due to

    <p>Lack of overlapping fields of experience</p> Signup and view all the answers

    Who must approve all change orders before they are enacted on the construction site?

    <p>The client</p> Signup and view all the answers

    Who usually chairs and records site coordination meetings?

    <p>The project manager</p> Signup and view all the answers

    According to Ralph Kliem, effective communication in project management requires

    <p>Flexibility and adaptability</p> Signup and view all the answers

    According to the Project Management Institute, project communications management includes

    <p>All of the above</p> Signup and view all the answers

    Which of the following is NOT one of the five strategies for managing conflict mentioned in the text?

    <p>Collaboration/ Confronting</p> Signup and view all the answers

    The appropriate application of the five conflict resolution strategies is based on a comparison of what?

    <p>The desired outcome for oneself to the desired outcome for others</p> Signup and view all the answers

    Who expanded the five strategies by placing them in a matrix that relates conflict strategies to the value of one's own goals compared to relationships with others?

    <p>K.W. Thomas</p> Signup and view all the answers

    Do all strategies for resolving conflict provide a lasting outcome?

    <p>Only some strategies provide a lasting outcome</p> Signup and view all the answers

    What is the main task for the architect in managing conflict, according to the text?

    <p>To bring about resolution</p> Signup and view all the answers

    What is the foundation for understanding conflict resolution, according to the text?

    <p>The basic approach</p> Signup and view all the answers

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