Building Bridges

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Which stakeholders should be included in a communications plan for a project?

All project stakeholders (correct)

Only the construction team

Only the client organization

Only the design team

What is a recommended approach for building a communications plan?

Start with the project's risk assessment

Start with the project's work breakdown structure (correct)

Start with the project's schedule

Start with the project's budget

What is the purpose of monitoring project communications?

To identify major problems and take appropriate action (correct)

To ensure all project-related communications are distributed on paper

To facilitate an auditing process

To prevent team members from withholding information

What are the traditional ways of communicating for architects?

Using drawings Signup and view all the answers

Which of the following best defines communication in the context of construction projects?

A systematic procedure used to transfer information among project stakeholders Signup and view all the answers

What is the purpose of managing communications in a project?

To ensure the timely and appropriate collection, creation, distribution, storage, retrieval, management, monitoring, and ultimate disposition of project information Signup and view all the answers

What is the role of negotiation in business, design, or construction?

To reach an agreement between parties with different aims or intentions Signup and view all the answers

What are stakeholders in the context of a project?

People who may impact or be impacted by project outcomes Signup and view all the answers

Which of the following is an example of informal written communication?

Memos Signup and view all the answers

What is the importance of active listening in verbal communication?

All of the above Signup and view all the answers

What is paralanguage in verbal communication?

All of the above Signup and view all the answers

Why can the uninitiated stakeholder misunderstand graphic messages of drawings?

All of the above Signup and view all the answers

Which document defines the architect's communication role and responsibilities in standard contracts?

RAIC Document Six Signup and view all the answers

What is generally considered an additional service, rather than a basic service, in architectural design?

Life cycle costing Signup and view all the answers

In the pre-design phase, what is the architect responsible for if the client has difficulty providing project requirements?

Preparing the functional program Signup and view all the answers

During the construction administration phase, what role does communication play in resolving issues on a construction site?

Key role Signup and view all the answers

Which role should be present at the construction project kick-off meeting?

Owner Signup and view all the answers

Effective communication in the construction process is important because it

Requires collaboration between many people Signup and view all the answers

What should the architect establish in communicating shop drawing review processes and procedures?

A systematic practice for transmittals and records Signup and view all the answers

According to Schramm’s model of communication, effective communication can break down due to

Lack of overlapping fields of experience Signup and view all the answers

Who must approve all change orders before they are enacted on the construction site?

The client Signup and view all the answers

Who usually chairs and records site coordination meetings?

The project manager Signup and view all the answers

According to Ralph Kliem, effective communication in project management requires

Flexibility and adaptability Signup and view all the answers

According to the Project Management Institute, project communications management includes

All of the above Signup and view all the answers

Which of the following is NOT one of the five strategies for managing conflict mentioned in the text?

Collaboration/ Confronting Signup and view all the answers

The appropriate application of the five conflict resolution strategies is based on a comparison of what?

The desired outcome for oneself to the desired outcome for others Signup and view all the answers

Who expanded the five strategies by placing them in a matrix that relates conflict strategies to the value of one's own goals compared to relationships with others?

K.W. Thomas Signup and view all the answers

Do all strategies for resolving conflict provide a lasting outcome?

Only some strategies provide a lasting outcome Signup and view all the answers

What is the main task for the architect in managing conflict, according to the text?

To bring about resolution Signup and view all the answers

What is the foundation for understanding conflict resolution, according to the text?

The basic approach Signup and view all the answers

Building Bridges

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Questions and Answers

Which stakeholders should be included in a communications plan for a project?

What is a recommended approach for building a communications plan?

What is the purpose of monitoring project communications?

What are the traditional ways of communicating for architects?

Which of the following best defines communication in the context of construction projects?

What is the purpose of managing communications in a project?

What is the role of negotiation in business, design, or construction?

What are stakeholders in the context of a project?

Which of the following is an example of informal written communication?

What is the importance of active listening in verbal communication?

What is paralanguage in verbal communication?

Why can the uninitiated stakeholder misunderstand graphic messages of drawings?

Which document defines the architect's communication role and responsibilities in standard contracts?

What is generally considered an additional service, rather than a basic service, in architectural design?

In the pre-design phase, what is the architect responsible for if the client has difficulty providing project requirements?

During the construction administration phase, what role does communication play in resolving issues on a construction site?

Which role should be present at the construction project kick-off meeting?

Effective communication in the construction process is important because it

What should the architect establish in communicating shop drawing review processes and procedures?

According to Schramm’s model of communication, effective communication can break down due to

Who must approve all change orders before they are enacted on the construction site?

Who usually chairs and records site coordination meetings?

According to Ralph Kliem, effective communication in project management requires

According to the Project Management Institute, project communications management includes

Which of the following is NOT one of the five strategies for managing conflict mentioned in the text?

The appropriate application of the five conflict resolution strategies is based on a comparison of what?

Who expanded the five strategies by placing them in a matrix that relates conflict strategies to the value of one's own goals compared to relationships with others?

Do all strategies for resolving conflict provide a lasting outcome?

What is the main task for the architect in managing conflict, according to the text?

What is the foundation for understanding conflict resolution, according to the text?

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