Podcast
Questions and Answers
What is a key factor in preventing misunderstandings among stakeholders?
What is a key factor in preventing misunderstandings among stakeholders?
- Vague communication
- Clear and concise communication (correct)
- Irregular reporting practices
- Absence of governance
Which of the following can lead to delays in important information communication?
Which of the following can lead to delays in important information communication?
- Regular reporting practices
- Effective stakeholder management
- Miscommunication between stakeholders (correct)
- Direct communication channels
What is the primary role of Edison Lumos in the project?
What is the primary role of Edison Lumos in the project?
- Head of WOW
- Main Developer
- Pit Construction Company
- Track Lighting Team Lead (correct)
What issue can arise from a lack of a single point of contact among stakeholders?
What issue can arise from a lack of a single point of contact among stakeholders?
Which step of the Stakeholder Management Model involves summarizing each stakeholder’s status?
Which step of the Stakeholder Management Model involves summarizing each stakeholder’s status?
Which practice is recommended to mitigate miscommunication?
Which practice is recommended to mitigate miscommunication?
Who is responsible for the design of the track?
Who is responsible for the design of the track?
What is the first step in building a Stakeholder Communication Plan?
What is the first step in building a Stakeholder Communication Plan?
How can effective stakeholder management influence communication?
How can effective stakeholder management influence communication?
What can result from conflict and distrust among stakeholders?
What can result from conflict and distrust among stakeholders?
Who is listed as the Head of WOW?
Who is listed as the Head of WOW?
What is the focus of Step Two in the Stakeholder Management Model?
What is the focus of Step Two in the Stakeholder Management Model?
What impact does the delay in information have on stakeholder relationships?
What impact does the delay in information have on stakeholder relationships?
Which of the following individuals is associated with Klarewell Development?
Which of the following individuals is associated with Klarewell Development?
What is a common consequence of ineffective stakeholder management?
What is a common consequence of ineffective stakeholder management?
What role does Tyrell Chapman hold in the project?
What role does Tyrell Chapman hold in the project?
What was a key issue that led to misunderstandings in the Signature Bridge Project?
What was a key issue that led to misunderstandings in the Signature Bridge Project?
Which of the following challenges indicates poor stakeholder engagement?
Which of the following challenges indicates poor stakeholder engagement?
What is a consequence of having no single point of contact in a project?
What is a consequence of having no single point of contact in a project?
Which factor is NOT associated with scope changes during the Signature Bridge Project?
Which factor is NOT associated with scope changes during the Signature Bridge Project?
What type of issue can arise from miscommunication among stakeholders?
What type of issue can arise from miscommunication among stakeholders?
Which of the following best describes a common pain point in project management as exemplified by the Signature Bridge Project?
Which of the following best describes a common pain point in project management as exemplified by the Signature Bridge Project?
Which stakeholder issue may lead to project delays?
Which stakeholder issue may lead to project delays?
What is one impact of a lack of trust among stakeholders?
What is one impact of a lack of trust among stakeholders?
What is a primary cause of resistance to change related to communication?
What is a primary cause of resistance to change related to communication?
Which factor contributes to resistance due to inadequate organizational support?
Which factor contributes to resistance due to inadequate organizational support?
What is the first step in managing resistance to change?
What is the first step in managing resistance to change?
Which of the following is a method to anticipate resistance?
Which of the following is a method to anticipate resistance?
What is a skill-related cause of resistance to change?
What is a skill-related cause of resistance to change?
Which approach is included in pro-active management of resistance?
Which approach is included in pro-active management of resistance?
What type of resistance management focuses on addressing issues after they arise?
What type of resistance management focuses on addressing issues after they arise?
Which aspect is crucial to understand when managing organizational resistance?
Which aspect is crucial to understand when managing organizational resistance?
What is one key benefit of effective communication in project management?
What is one key benefit of effective communication in project management?
Which of the following is identified as a pain point resulting from poor stakeholder management?
Which of the following is identified as a pain point resulting from poor stakeholder management?
What can cause delays in a project due to miscommunication?
What can cause delays in a project due to miscommunication?
What is a common outcome of misunderstandings among stakeholders?
What is a common outcome of misunderstandings among stakeholders?
How can the impact of miscommunication among stakeholders be mitigated?
How can the impact of miscommunication among stakeholders be mitigated?
Which of the following is a suggested solution to miscommunication among stakeholders?
Which of the following is a suggested solution to miscommunication among stakeholders?
What can lack of trust among stakeholders lead to in project management?
What can lack of trust among stakeholders lead to in project management?
What is a potential consequence of lacking a senior responsible owner?
What is a potential consequence of lacking a senior responsible owner?
How does trust impact project execution?
How does trust impact project execution?
What is one possible reason for miscommunication between important stakeholders?
What is one possible reason for miscommunication between important stakeholders?
What is an effect of ineffective stakeholder management?
What is an effect of ineffective stakeholder management?
What might result from a lack of trust among stakeholders?
What might result from a lack of trust among stakeholders?
Which approach is NOT effective in addressing pain points in stakeholder relationships?
Which approach is NOT effective in addressing pain points in stakeholder relationships?
What factor contributed to the project evolving from low to high risk?
What factor contributed to the project evolving from low to high risk?
What role does establishing detailed roles and responsibilities play in project management?
What role does establishing detailed roles and responsibilities play in project management?
What is one effect of communication delays between important stakeholders?
What is one effect of communication delays between important stakeholders?
Flashcards
Stakeholder Management Model
Stakeholder Management Model
A structured approach to managing relationships with individuals or groups who have an interest in a project.
Stakeholder Management Model: Step One
Stakeholder Management Model: Step One
The first step in the Stakeholder Management Model involves summarizing the current status, influence, and involvement of each stakeholder in the project.
Stakeholder Management Model: Step Two
Stakeholder Management Model: Step Two
The second step in the Stakeholder Management Model involves clearly defining desired outcomes or interactions with each stakeholder.
Defined roles and responsibilities
Defined roles and responsibilities
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Single point of contact
Single point of contact
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Trust among stakeholders
Trust among stakeholders
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Open communication
Open communication
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Lack of trust - impact
Lack of trust - impact
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Miscommunication - cause
Miscommunication - cause
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Senior Responsible Owner (SRO)
Senior Responsible Owner (SRO)
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Delays in information
Delays in information
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Scope Changes Not Managed Correctly
Scope Changes Not Managed Correctly
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Lack of a Single Point of Contact
Lack of a Single Point of Contact
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Unplanned Issues
Unplanned Issues
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Contractual Issues
Contractual Issues
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Supplier Issues
Supplier Issues
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Conflict and Mistrust
Conflict and Mistrust
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Miscommunication Between Stakeholders
Miscommunication Between Stakeholders
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Lack of awareness of change objectives
Lack of awareness of change objectives
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Lack of change objectives
Lack of change objectives
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Effective communication
Effective communication
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Knowledge and skill deficit
Knowledge and skill deficit
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Poor organizational structure and management
Poor organizational structure and management
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Resource constraints
Resource constraints
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Managing resistance to change: Prevention
Managing resistance to change: Prevention
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Managing resistance to change: Management
Managing resistance to change: Management
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Misunderstandings
Misunderstandings
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Miscommunication between important stakeholders
Miscommunication between important stakeholders
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Lack of Trust among stakeholders
Lack of Trust among stakeholders
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Ineffective stakeholder management
Ineffective stakeholder management
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Design and deliver clear and regular reporting practices
Design and deliver clear and regular reporting practices
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Overcoming Resistance to Change: The Power of Communication
Overcoming Resistance to Change: The Power of Communication
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Who are the key stakeholders?
Who are the key stakeholders?
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The Importance of Stakeholder Management
The Importance of Stakeholder Management
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Miscommunication: A Project's Greatest Enemy
Miscommunication: A Project's Greatest Enemy
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Delays due to inefficient communication
Delays due to inefficient communication
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Trust is built through communication
Trust is built through communication
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Communication breakdown leads to conflicts
Communication breakdown leads to conflicts
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The benefits of a single point of contact
The benefits of a single point of contact
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Study Notes
Introduction to Stakeholder Management
- Stakeholder management is the process of maintaining good relationships with people connected to a project.
- Managing stakeholder communication is critical in project success.
- Change is inevitable, but it brings progress.
Objectives
- Identify and assess stakeholders to establish an effective communication strategy.
- Overcome resistance and secure support for improved stakeholder management.
Stakeholder Management
- Stakeholder management is the process of maintaining good relationships with people connected to your project.
Two Primary Objectives
- Improving project team performance
- Overcoming resistance to change
Improving Project Team Performance
- Lack of communication or poor communication across the team decreases trust, impacting project outcomes.
- Strong relationships built on trust and commitment reduce conflicts, improving team performance.
Overcoming Resistance to Change
- Effective communication creates positive relationships leading to a cooperative environment and maintaining trust, mitigating change resistance.
- Clear and concise communication is essential to prevent information distortion.
Key Stakeholders
- The need to identify key stakeholders involved in a recent project.
- A summary of the roles of each stakeholder should be written down (ex. Client, Designer, Contractor, Government, You!).
Problems Arising from Poor Stakeholder Management
- Conflict and distrust
- Misunderstandings
- Delayed information
- Miscommunication between important stakeholders
- Lack of a single point of contact
- Lack of trust among stakeholders
Pain Points
-
Conflict and distrust
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Misunderstandings
-
Information delays
-
Stakeholder miscommunication
-
Lack of a central contact
-
Lack of stakeholder trust
-
Effective communication leads to fewer conflicts, mitigating issues through discussions and mediation.
-
Communication needs to be clear and concise, avoiding vagueness to prevent information distortion.
-
Ineffective stakeholder management delays communicating important information.
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Design report practices to clearly illustrate issues preventing information delay.
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Establish a clear communication structure and detailed roles/responsibilities.
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Establish a single point of contact for the project from the beginning, addressing the lack of a senior responsible owner.
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Trust among stakeholders is critical to avoid ambiguity and delays.
Stakeholder Analysis Matrix
- Used to analyze project stakeholders and align their goals with project goals.
- Identifying stakeholders and understanding their interests helps determine necessary actions.
- Used to assess how stakeholder interests should be addressed.
Stakeholder Engagement Assessment Matrix (SEAM)
- Rates stakeholders based on their level of support for the project.
- Rates stakeholders as unaware, resisting, neutral, engaged, or committed.
- "C" represents the current state of stakeholder engagement, while "D" signifies the desired level.
Matrix Exercise: Avocet Island Shareholders
- Rate Avocet Island's stakeholders for power and interest.
- Categorize the stakeholders using a power/interest matrix.
Return and Report
- Summarize stakeholder communications.
Building a Stakeholder Communication Plan
- A six-step closed-loop process for effective stakeholder communication.
Stakeholder Management Model
- A cyclical model for stakeholder management, with six steps.
Managing Resistance to Change
- A process perspective is required for change management, involving proactive and reactive actions.
- Stakeholder resistance to change involves internal factors (project stakeholders) and external factors (public bodies, citizens).
- 80% of Fortune 500 CIOs cite resistance to change as a major project failure reason
- Common causes of resistance include ineffective communication, poor awareness of objectives, knowledge/skill deficits, poor organizational management, and resource constraints.
Stakeholder Management Exercise (Avocet Island Stakeholders)
- Select a stakeholder from the provided list.
- Determine effective communication levels/types for the selected stakeholder.
- Justify reasons and conclusions.
- Prepare to present findings to the class.
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Description
This quiz covers the fundamentals of stakeholder management, focusing on maintaining positive relationships within a project environment. You will explore effective communication strategies and techniques to address resistance to change, ultimately enhancing project team performance. Test your understanding of stakeholder dynamics and their impact on project success.
