14 Questions
Who will advise the field supervisor of any calls still holding in 15 minute intervals?
Dispatchers
Who will have the authority to reassign calls to another deputy other than the deputy who was dispatched?
Field supervisors
What will happen at the beginning of each shift?
The dispatcher will advise the pertinent field supervisor which units have failed to log onto their MDCs
Who will log onto their MDCs immediately following roll call?
All field staff
What will field supervisors do concerning the assignment of the call?
Make the determination concerning the assignment of the call
When will dispatchers advise the field supervisor of multiple calls for service at the same location?
Upon receipt, involving violence or threat thereof, 911 hang ups, or in-progress calls
Who will authorize deputies to be busy (10-6) at the district office?
Only sergeants or higher ranks
What will each district be equipped with?
The MDC program on the computer of the pertinent chief or designee's choice
What is one of the responsibilities of supervisors in the Broward Sheriff's Office?
Completing relevant paperwork
What is the purpose of the Office of the Inspector General in relation to this Standard Operating Procedures?
To review and redact public requests for information
What is the classification of this Standard Operating Procedures?
Law enforcement sensitive
What is the date of the Standard Operating Procedures mentioned in the document?
1 Oct 05
Who is responsible for monitoring each deputy's workload?
Supervisors
What is the purpose of the notice in the document?
To notify of the law enforcement sensitive nature of the document
Study Notes
Dispatch Protocol
- Communications dispatchers will inform DLE field supervisors of calls received when no units are available, relaying all caller-provided information.
- Field supervisors are responsible for determining call assignment and will be reminded of pending calls every 15 minutes.
- Supervisors cannot ask dispatchers to hold calls that were not reviewed.
- Dispatchers will notify field supervisors of multiple calls for the same location, involving violence, threats, 911 hang-ups, or in-progress calls.
- Particular attention is given to calls held at shift change, with the off-going supervisor communicating with the oncoming supervisor to assess status and priority.
Field Staff Responsibilities
- All field staff must log onto their Mobile Data Computers (MDC) immediately following roll call, even if in a busy status at the district office.
- Sergeants and deputies will be advised by dispatchers of units that failed to log onto their MDCs at the beginning of each shift.
Field Supervisor Authority
- Only field supervisors can reassign calls to another deputy.
- Sergeants or higher ranks can authorize deputies to be busy (10-6) at the district office.
MDC and CAD Access
- Each district will have the MDC program on a designated chief or designee's computer, allowing field supervisors to access CAD information from a desktop computer.
- Supervisors are responsible for completing necessary paperwork, monitoring deputy workload, and pending calls.
This quiz covers the standard operating procedures for dispatch protocol in the Broward Sheriff's Office, including the roles of communications dispatchers and field supervisors.
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