BPMN 1013 Principles of Management Exam Review

<p>Strategic (A)</p> Signup and view all the answers

<p>The economic or productive potential of employee knowledge and actions. (B)</p> Signup and view all the answers

<p>Controlling (D)</p> Signup and view all the answers

<p>Output (C)</p> Signup and view all the answers

<p>Basing requests on authority, organizational rules, or implied superior support. (B)</p> Signup and view all the answers

<p>Social and political pressures (D)</p> Signup and view all the answers

<p>Total quality management (TQM) (A)</p> Signup and view all the answers

<p>Internal locus of control (D)</p> Signup and view all the answers

<p>Enlargement (B)</p> Signup and view all the answers

<p>Statistical process control (B)</p> Signup and view all the answers

<p>Ongoing small, incremental enhancements. (B)</p> Signup and view all the answers

<p>Leadership (C)</p> Signup and view all the answers

<p>Legitimate power (B)</p> Signup and view all the answers

<p>Controlling (B)</p> Signup and view all the answers

<p>Operational control (D)</p> Signup and view all the answers

<p>Increased competition (D)</p> Signup and view all the answers

<p>Important activities and ceremonies celebrating organizational milestones (D)</p> Signup and view all the answers

<p>Recruiting (C)</p> Signup and view all the answers

<p>A chain of command (C)</p> Signup and view all the answers

<p>Enrichment (B)</p> Signup and view all the answers

<p>Narrow and wide (D)</p> Signup and view all the answers

<p>Quality assurance (A)</p> Signup and view all the answers

<p>Dialectic (D)</p> Signup and view all the answers

<p>Decision making (D)</p> Signup and view all the answers

<p>Pressure to conform to majority views (D)</p> Signup and view all the answers

<p>Satisficing (C)</p> Signup and view all the answers

<p>Geographic (B)</p> Signup and view all the answers

<p>It enhances employee empowerment. (D)</p> Signup and view all the answers

<p>Devil's advocate (A)</p> Signup and view all the answers

<p>Discrimination (D)</p> Signup and view all the answers

<p>Understanding the organization's vision and strategy to hire personnel to support them (D)</p> Signup and view all the answers

<p>Technological advancement (B)</p> Signup and view all the answers

<p>The marketplace becoming more segmented and moving toward niche products (D)</p> Signup and view all the answers

<p>Taking corrective action (B)</p> Signup and view all the answers

<p>Continuous improvement (D)</p> Signup and view all the answers

<p>Decentralizing decision-making (A)</p> Signup and view all the answers

<p>Empowering teams to self-monitor and reduce errors (D)</p> Signup and view all the answers

<p>Lacking trust (C)</p> Signup and view all the answers

<p>Task-oriented leadership style (A)</p> Signup and view all the answers

<p>Bounded rationality (B)</p> Signup and view all the answers

<p>No, fewer employees will lead to slower operations. (A)</p> Signup and view all the answers

<p>Changing from 6 a.m to 5 p.m to 7 a.m to 6 p.m (C)</p> Signup and view all the answers

<p>Laissez-faire leadership (A)</p> Signup and view all the answers

<p>Innovation and idea sharing (D)</p> Signup and view all the answers

<p>Employee disengagement due to lack of relationship-building (D)</p> Signup and view all the answers

The division of an organization's work among employees, applying motivational theories to increase satisfaction and performance.

The set of psychological processes that arouse and direct goal-directed behavior.

The belief that one controls their own destiny.

The extent to which people feel secure and unworried.

Increasing the number of tasks in a job to increase variety and motivation.

A report listing an organization's employees by name, education, training, languages, and other important information.

Assessing performance and providing feedback.

Refers to the use of authority, organizational rules or policies, or explicit/implied support from superiors to influence others.

The economic or productive potential of employee knowledge and skills. It's the value employees bring to the organization.

The primary function of management focused on ensuring tasks are completed correctly, efficiently, and on time.

A management approach focused on customer satisfaction, continuous improvement, and employee empowerment to achieve excellence.

A framework for improvement that combines Six Sigma techniques with Lean principles to eliminate waste and enhance efficiency.

A control technique focused on analyzing and managing daily operations to ensure goals are met and corrective actions are taken if needed.

The process of constantly making small, incremental improvements in all aspects of an organization to achieve greater efficiency and effectiveness.

The ability to inspire and guide employees to willingly work towards organizational goals.

The power derived from one's formal position within an organization, allowing them to oversee subordinates.

This function involves ensuring that the right things happen at the right time in the right way, ensuring efficiency and alignment with goals.

These are events or activities that celebrate important happenings within an organization, creating a sense of shared experience and collective memory.

This type of training creates a realistic but controlled environment to prepare individuals for complex and high-stakes tasks by simulating real-world situations.

This process involves actively searching for and attracting potential candidates who are qualified for open positions within an organization.

This is a representation of the hierarchical structure of an organization, illustrating the lines of authority and reporting relationships.

These refer to the different structures of organizational hierarchy. A flat organizational structure is decentralized and has a wide span of control, while a tall structure is centralized and a narrow span of control.

A situation where someone is hesitant to communicate upward because they don't trust their supervisor.

A leadership style where a leader prioritizes tasks, clear procedures, and structure. Think of a leader who values efficiency and getting things done.

A decision-making approach where someone chooses the first satisfactory option rather than searching for the optimal solution due to constraints.

The idea that individuals are limited in their decision-making abilities by factors like time, cognitive capacity, and information access. They often make decisions based on incomplete information and heuristics.

Centralizing functions like HR, finance, and purchasing into a single location to improve efficiency and consistency across multiple locations.

This describes the communication flow within an organization, where information travels from lower levels (employees) to higher levels (management).

A systematic approach to minimize defects and errors in employee performance by identifying and addressing root causes.

The idea that the most effective leadership style will depend on the specific situation, including the leader's personality, the followers' characteristics, and the nature of the task. Think of adapting your leadership style to the context.

A communication medium where direct communication is possible, allowing for rich nonverbal cues and immediate feedback. Think of face-to-face interactions or video conferencing.

A decision-making method where team members actively present opposing viewpoints to challenge assumptions and ensure thorough consideration of all options, leading to a more robust decision.

The process of gathering information, analyzing data, identifying opportunities and threats, and setting organizational goals and action plans for the future.

A phenomenon where a group prioritizes harmony and conformity over critical thinking, leading to poor decision-making and potentially disastrous outcomes.

A decision-making strategy where individuals choose the first satisfactory option that meets their basic requirements, rather than searching for the optimal solution.

A type of organizational structure that groups activities and departments based on geographical locations, catering to regional needs and differences.

A type of organizational structure where authority and decision-making are concentrated at higher levels in the hierarchy, leaving limited autonomy to lower levels.

A type of organizational structure where power and decision-making are distributed to lower levels within the organization, fostering empowerment and flexibility.

Hiring or promotion decisions are based on factors unrelated to the job, such as race, gender, religion, or disability.

Human resource managers should align their staffing plans with the organization's overall goals and strategies to ensure they have the right people in the right roles.

A significant change or advancement in technology that can disrupt existing industries or create new markets.

The trend of markets becoming more specialized, with businesses focusing on specific niches and catering to individual consumer preferences.

The step in the control process where a manager observes or measures actual performance against pre-set standards.

A continuous improvement approach that emphasizes identifying and eliminating waste and inefficiencies in production processes.

Management control method that involves giving decision-making authority to lower levels of the organization, empowering employees to act independently and make decisions within their areas of responsibility.

The process of identifying, analyzing, and addressing any deviations from performance standards. This includes corrective actions to ensure goals are met.