BPMN 1013 Principles of Management Exam Review

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Questions and Answers

What is the term for dividing an organization's work among its employees while applying motivational theories to enhance satisfaction and performance?

Simplification

Design (correct)

Enlargement

Development

Which psychological term refers to the processes that trigger and guide goal-directed behavior?

Productivity

Self-determination

Reinforcement

Motivation (correct)

Content perspectives in psychology include all of the following EXCEPT:

McClelland's acquired needs theory

Equity theory (correct)

Maslow's hierarchy of needs theory

Herzberg's two-factor theory

Which level of control is Henry exercising as he reviews Mega Company's five-year plan?

Strategic Signup and view all the answers

Which of the following best describes human capital?

The economic or productive potential of employee knowledge and actions. Signup and view all the answers

What is the primary function of management that ensures tasks are completed effectively and efficiently?

Controlling Signup and view all the answers

When line managers monitor employee efficiency by counting produced items, this is an example of what type of control?

Output Signup and view all the answers

The legitimating tactic refers to:

Basing requests on authority, organizational rules, or implied superior support. Signup and view all the answers

Which of the following is an external force for organizational change?

Social and political pressures Signup and view all the answers

What term describes the effort to gain an advantage through quality and service improvements?

Total quality management (TQM) Signup and view all the answers

Believing you control your own destiny reflects which psychological concept?

Internal locus of control Signup and view all the answers

What term describes the process of increasing the number of tasks in a job to enhance variety and motivation?

Enlargement Signup and view all the answers

Which control process involves monitoring product quality through statistical methods?

Statistical process control Signup and view all the answers

What characterizes continuous improvement in an organization?

Ongoing small, incremental enhancements. Signup and view all the answers

Which term used in management refers to the capability to motivate employees towards organizational goals?

Leadership Signup and view all the answers

Which source of power is described as having the authority to oversee subordinates within an organization?

Legitimate power Signup and view all the answers

Which primary management function focuses on ensuring proper timing and execution of tasks?

Controlling Signup and view all the answers

In the context of operational oversight, what type of control focuses on daily activities and immediate corrective actions?

Operational control Signup and view all the answers

Which factor is NOT considered an internal indicator that organizational change is necessary?

Increased competition Signup and view all the answers

Rites and rituals in an organization can best be defined as what?

Important activities and ceremonies celebrating organizational milestones Signup and view all the answers

What is described as the process of attracting suitable job applicants within an organization?

Recruiting Signup and view all the answers

What is the concept defined as a vertical hierarchy within an organization?

A chain of command Signup and view all the answers

Which term refers to the process of increasing task variety within a job to enhance motivation?

Enrichment Signup and view all the answers

Which pair represents the two types of spans of control in organizational structures?

Narrow and wide Signup and view all the answers

What approach is Mr. John implementing to eliminate defects in employee performance?

Quality assurance Signup and view all the answers

Which decision method does Mei Mei use to ensure all options are explored upfront?

Dialectic Signup and view all the answers

Sofia's role in analyzing market opportunities primarily involves what process?

Decision making Signup and view all the answers

What is a key indicator that a group is experiencing groupthink?

Pressure to conform to majority views Signup and view all the answers

Lisa's decision to select Golden's product due to time constraints illustrates which type of decision-making?

Satisficing Signup and view all the answers

Go Clean's self-contained regional offices exemplify which organizational structure?

Geographic Signup and view all the answers

What can be inferred about Julia's company's organizational culture due to its decentralized authority?

It enhances employee empowerment. Signup and view all the answers

In decision-making processes, which method emphasizes the discussion of alternative viewpoints?

Devil's advocate Signup and view all the answers

What term best describes hiring or promotion decisions made for reasons irrelevant to the job?

Discrimination Signup and view all the answers

What should human resource managers consider to effectively staff an organization for future needs?

Understanding the organization's vision and strategy to hire personnel to support them Signup and view all the answers

The creation of a machine for making plastic corks represents which type of advancement?

Technological advancement Signup and view all the answers

What concept is illustrated by retailers like Amazon offering a wide variety of products without physical constraints?

The marketplace becoming more segmented and moving toward niche products Signup and view all the answers

When a supervisor observes an employee struggling and suggests improvements, what step of the control process is being utilized?

Taking corrective action Signup and view all the answers

What management practice is being employed when teams in a company can develop their plans and monitor their areas to reduce mistakes?

Continuous improvement Signup and view all the answers

Allowing decision-making at lower levels and encouraging teamwork exemplifies which management strategy?

Decentralizing decision-making Signup and view all the answers

What is the primary focus of managers implementing a quality control plan to minimize production mistakes?

Empowering teams to self-monitor and reduce errors Signup and view all the answers

How would you characterize the upward communication from Amy regarding her new idea to management?

Lacking trust Signup and view all the answers

What leadership style is Siti applying if she effectively manages a group of assistants by creating procedures and conducting performance appraisals?

Task-oriented leadership style Signup and view all the answers

What concept describes Mikael's feelings of limitation due to resource constraints and tight deadlines?

Bounded rationality Signup and view all the answers

Is Hanisah's approach to reorganize the company by centralizing functions a sound decision?

No, fewer employees will lead to slower operations. Signup and view all the answers

What change did Diana, the owner of Bintang Permata Nursery, decide to implement regarding operational hours?

Changing from 6 a.m to 5 p.m to 7 a.m to 6 p.m Signup and view all the answers

What best describes the supervision style of Mimi, who isolates herself from her team?

Laissez-faire leadership Signup and view all the answers

Which of the following aspects is most likely compromised due to Mimi's detached communication style?

Innovation and idea sharing Signup and view all the answers

In terms of leadership, what is a potential downside of Siti's task-oriented approach?

Employee disengagement due to lack of relationship-building Signup and view all the answers

Study Notes

Examination Information

Course Code/Name: BPMN 1013 / Principles of Management
Date: 15 August 2023 (Tuesday)
Time: 02:30 PM - 5:00 PM (2½ hours)
Venue: DWN BKACHI, DTSO, INASIS TM
Instructions:
- The exam paper contains 100 questions in 19 pages (excluding the cover page).
- Answer all questions on the OMR paper.
- Shade your answers on the OMR paper.
- Candidates are not allowed to take both exam papers (questions and OMR) out of the examination hall.
- Candidates are bound by UUM's rules and procedures on academic fraud.

Examination Questions (page 2)

Component of Attitudes: Affective, cognitive, and behavioural.
Personality: Stable psychological traits and behavioural attributes defining a person's identity.
Maslow's Hierarchy of Needs: Physiological, safety, love/belonging, esteem, and self-actualization (lowest to highest).
Self-Determination Theory: Involves the innate needs for autonomy, competence, and relatedness.
Organizational Process Perspectives: Theories that seek to understand the thought processes behind people's actions.

Examination Questions (page 3)

Expectancy Theory: People choose the option with the highest reward if they believe they can achieve it.
Job Design: Applying motivational theories to jobs to boost satisfaction and performance.
Psychological Processes: The set of processes that instigate and direct goal-oriented behaviour (e.g., self-determination)
Content Perspectives/Need-Based Perspectives: Theories about an individual's motivations, e.g., Herzberg's two-factor theory, Maslow's hierarchy of needs theory, and McClelland's acquired needs theory.
Levels of Control: Operational, tactical, and strategic.

Examination Questions (page 4)

Legitimating Tactic: Basing a request on authority, organizational rules, or policies.
Locus of Control: The extent to which people feel secure and unworried.
Job Enrichments: The process of increasing the number of tasks in a job to improve variety and motivation
Performance Appraisal: The process of assessing and providing feedback on job performance.

Examination Questions (page 5)

Forces for Change (Outside Organization): Social and political pressures
Management's Primary Function: Ensuring the right things happen at the right time (Planning.)
Self-Efficacy: The belief that one can succeed.
Customer Focus/Total Quality Management (TQM): A management approach characterized by customer focus, employee training, and continuous quality improvement.
Controls: Techniques used to monitor employee performance (e.g. output-based control).

Examination Questions (page 6)

Continuous Improvement: The process of making small, incremental improvements.
Leadership: The ability to motivate employees towards achieving organizational goals
Power sources: Reward, legitimate, coercive, informational
Control Techniques: Lean Six Sigma, statistical process controls, artificial intelligence, reduced cycle time.

Examination Questions (page 7)

Organizational Change Forces: Rites, rituals, and routines.
Control Training: Simulations to mimic actual situations in a controlled setting.
Organization Structure (Vertical Hierarchy): Upward graph, x-y chart, chain of command, or network structure.
Human resource process: Job posting, recruiting, hiring, job selection.

Examination Questions (page 8)

Job variety and motivation: The process of increasing the number of tasks in a job to increase variety and motivation.
Span of Control: The number of subordinates a manager directly supervises (e.g., Narrow or Wide, Tall or Short).
Strategic Human Resource Management Process: Recruiting, selecting appropriate personnel, establishing employment contracts, planning human resources.

Examination Questions (page 9)

Proactive Change: Implementing changes before problems occur.
Control Processes: Statistical process control
Managing Employees: Empowering employees by delegating decision-making to lower levels
Management Techniques: e.g. quality assurance, constancy of purpose, restructuring.

Examination Questions (page 10)

Groupthink: A phenomenon where group members prioritize maintaining harmony over critical evaluation of ideas or options
Supervisors: The review of sales data, market opportunities, and threats to determine strategies.
Decision Making: (e.g., programmed, non-rational, rational)
Organizational structures: (e.g., geographic, product, functional, market)

Examination Questions (page 11)

Decentralization: Lower-level managers and non-managerial staff having decision-making power.
Media Selection Examples: E-mail, face-to-face meetings, written notes, or announcements.
Organizational Culture: Describing characteristics of a company's environment.
Management Principles: TQMs core principles (e.g., employee commitment, customer satisfaction).

Examination Questions (page 12)

Control Levels: Strategic, operational, and tactical.
Communication: Effective communication techniques.
Performance appraisal systems: MBO, 360-degree, BARS, results-driven.

Examination Questions (page 13)

Change Management: Proactive and reactive, disruptive.
Organizational Development: Interventions to improve the organization by incorporating goal setting, training, and job design.
Leadership styles: e.g., transformational leadership, task-oriented leadership.
Bound Rationality: A theoretical principle reflecting the limitations of human rationality in decision-making.

Examination Questions (page 14)

Types of change: proactive, reactive, disruptive.
Organizational Change: Internal and external drivers of change.
Lewin's Change Model: Unfreezing - Changing - Refreezing.

Examination Questions (page 15)

Organizational Change Forces: Internal (managers/employees) and external (increased competition) drivers and consequences.
Decision Styles: Analytical, Conceptual, Behavioural, Directive
Organizational Structure Types: Matrix (employees report to multiple supervisors) and others, e.g., hierarchy.
Leadership Focus: The type of communication and impact/evaluation of decisions.

Examination Questions (page 16)

Decision-making: various types include non-rational, rational, MBOs.
Influence Tactics: exchange tactics for example.
Motivation factors: A category of factors that satisfy the need of achievement, esteem, or recognition.
Hygiene factors: These are not motivational factors but when not met, they lead to job dissatisfaction.

Examination Questions (page 17)

Control types: Feedforward, concurrent, evaluation.
Supply Chain Control: Ensuring compliance with performance standards.
Staffing Changes: Changes that are made to improve job performance or ensure efficiency.
Types of tasks: Autonomy, significance, skill variety, and task identity.

Examination Questions (page 18)

Marketing Strategies: Advertising, posters, social media, face-to-face.
Employee Motivation: Strategies to boost self-esteem amongst personnel.
Communication Techniques: Crucial elements of any communication, like encoding, decoding, and the communication medium.
Leadership: Transformational, supportive, task-oriented.

Examination Questions (page 19)

Reorganization: Is it cost-effective for organizational efficiency ?
Sensitivity in Decision Making: Considering the impact of a change on employees and stakeholders.
Types of Power: e.g., reward power, legitimate power, referent power, and expert power.
Communication Barriers: Sender, encoding, feedback, decoding.

Examination Questions (page 20)

Reward Systems: How they can be changed to favour teams.
Goal Setting Principles: The principles for setting effective organizational goals.
Job Design: Aspects like autonomy, task significance, skill variety, and task identity.

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Prepare for the BPMN 1013 Principles of Management exam with this comprehensive quiz. Covering key topics such as components of attitudes, personality traits, Maslow's Hierarchy of Needs, and Self-Determination Theory, this quiz will help solidify your understanding before the test. Test your knowledge and get ready to ace the exam!