TRENDS CH. 13

A newborn has several congenital anomalies incompatible with living beyond 1 month. The newborn cannot retain formula, and the temperature drops when the newborn is removed from the warmer. Two nurses who alternate caring for the baby argue about whether or not to attempt bottle feedings and whether the newborn should be removed from the warmer to be held. What is the origin of the conflict described?

Of the following common areas of conflict between nurses and their patients and families, which does the nurse interpret as the most easily resolved?

What is the best strategy for resolving the conflict in a situation in which two staff nurses request the same vacation weeks?

On the unit in which you work, one nurse's aide is usually pleasant and helpful; the other is often abrasive and angry. What is the most important basic guideline to be observed by a nurse who must resolve a conflict between the two nurse's aides?

One of your peers, a staff nurse, is a “potshot artist.” This nurse often makes you the butt of innuendo or teasing digs. You are fed up and decide to take action the next time it happens. What strategy should be considered as an effective way of dealing with a 'sniper'?

A staff nurse who has worked on the unit for 6 months voices the following concerns to another nurse: “The clinical nurse leader of the unit often follows me into the supply room and stands blocking the doorway and chats. The nurse leader makes opportunities to mention my good looks, muscular physique, or strength in the context of daily work, saying things like, ‘You’re so handsome; no wonder your patients like you.’ The nurse leader frequently touches me on the arm, the shoulder, chest, or the hair, and if I’m sitting, touches my leg. Yesterday, the nurse leader patted my arm and said, ‘You know, if we were dating, I might be able to give you lighter assignments.’ I don’t want to date the nurse leader. I just want to be left alone! What should I do?” What is the best reply?

To resolve a scheduling conflict, a nurse manager is using employment seniority as a way to resolve the issue. The nurse manager interprets this as

The nurse manager is attempting to resolve an interpersonal conflict between two nurses. Which action below should be done first?

During a staff meeting, an upset nursing assistant tells the group that the other nursing assistants are given easier patient assignments and are always given their choice of days off. What approach by the nurse manager would be effective to resolve this conflict?

Consider the following terms used to label different styles of handling anger—the Sherman tank, the sniper, the constant complainer, and the clam. Which of the following comments would you expect a Sherman tank to make?

Which action by the nurse has the potential for creating role conflict?

Which of the following scenarios shows an ethical conflict?

A nurse is aware that an area of conflict between nurses and patients' families is the quality of parental care. Which action would not help the nurse reduce conflict?

What can staff nurses do to reduce conflict with patients and families?

A nurse is frustrated about being scheduled on a holiday that had been requested off, but a new nurse with less seniority was given the holiday off. Which action by the nurse shows accommodation?

A nurse feels angry over a patient assignment and feels that assignments always include the 'bad ones.' What is the best way to control this anger?

Which statement by the nurse is true regarding sexual harassment?

A female nurse is experiencing sexual harassment in the workplace by a male nurse. Which action should this nurse take to stop the sexual harassment?

What action(s) by the staff nurse is an effective way to deal with a sexual harassment issue in the workplace? (Select all that apply.)

Which of the following are common factors of conflict encountered in nursing? (Select all that apply.)

What is important for the nurse manager to understand about resolving conflict in the workplace? (Select all that apply.)

What are some positive results that can come from conflict? (Select all that apply.)

A nurse is caring for an older adult patient when conflict regarding treatment arises between the family and the health care provider. What can the nurse do to resolve this conflict? (Select all that apply.)

Which of the following statements by the nurse about unresolved conflict are true? (Select all that apply.)

What actions can a nurse implement into daily practice to reduce conflict? (Select all that apply.)