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Questions and Answers
Changing the payment setting will immediately affect all ongoing payments.
Changing the payment setting will immediately affect all ongoing payments.
False (B)
What action should a customer take if a payment fails after synchronization?
What action should a customer take if a payment fails after synchronization?
Resolve the payment issue or manually update the ERP.
What are the supported payment methods for the Bill Payment Sync Timing feature?
What are the supported payment methods for the Bill Payment Sync Timing feature?
Direct Debit and Checks
Match the Bill Payment Sync Timing options with their descriptions:
Match the Bill Payment Sync Timing options with their descriptions:
Flashcards
ERP Payment Synchronization
ERP Payment Synchronization
The process of updating an ERP system with payment information when a vendor confirms receipt.
Payment Synchronization Trigger
Payment Synchronization Trigger
A setting that determines when payment information is synchronized with the ERP system. It can be triggered by the vendor confirming receipt or when the payment is sent.
Payment Failure After Synchronization
Payment Failure After Synchronization
If a payment fails after being synchronized with the ERP system due to the "When Payment Sent" setting, the customer must either fix the payment issue or manually update the ERP system to reflect the failure.
Resolving Payment Issue
Resolving Payment Issue
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Manually Updating ERP After Payment Failure
Manually Updating ERP After Payment Failure
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Bill Payment Sync Timing
Bill Payment Sync Timing
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Bill Payment Sync Timing: When Payment Sent
Bill Payment Sync Timing: When Payment Sent
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Bill Payment Sync Timing: When Payment Received by Vendor
Bill Payment Sync Timing: When Payment Received by Vendor
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Bill Payment Sync Timing: Supported Payment Methods
Bill Payment Sync Timing: Supported Payment Methods
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Changing Bill Payment Sync Timing After Payment is Sent
Changing Bill Payment Sync Timing After Payment is Sent
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Study Notes
Bill Payment Sync Timing Configuration
- Bill payment synchronization timing settings allow users to choose when payments synchronize with ERP systems (NetSuite or QBO).
- Options include:
- When Payment Received by Vendor: Synchronization occurs only after the vendor confirms receipt and the status changes to "Paid".
- When Payment Sent: Synchronization happens as soon as the payment leaves the bank account (scheduled date). This offers better control and accuracy.
- Configuration flexibility minimizes accounting discrepancies.
- Supported payment methods: Direct Debit and Checks. Offline/Masav methods have different timings.
- To configure the sync timing:
- Navigate to Settings > Custom Configurations.
- Select the preferred option (When Payment Sent or When Payment Received by Vendor).
- Click Apply to save the settings.
Troubleshooting and Internal Notes
- Default settings: Existing customers (prior to January 2025) default to "When Payment Received by Vendor," while new customers (after January 2025) default to "When Payment Sent".
- Payment failure after synchronization: If a payment fails after synchronization due to the "When Payment Sent" setting, manual updates to the ERP system are needed. This ensures accuracy in accounting records.
- Changing the sync timing setting after a payment has already been sent: Changes in this setting will not affect payments already processed. The payment will synchronize with the ERP system only when the vendor confirms receipt and the status changes to "Paid".
- Verification recommendations: For system verification, review payment dates and system logs. Inform customers that this change does not impact already initiated payments.
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