BHMS4472 ICT in Business - Knowledge Management
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Which of the following is a method for knowledge acquisition in organizations?

  • Document Management Systems
  • Training Programs
  • Information Overload
  • Online Expert Networks (correct)

    • Data Pattern Discovery involves the use of machine learning techniques.

    True

    What is the primary purpose of Document Management Systems?

    To digitize, index, and tag documents.

    Leadership must endorse the creation of structured knowledge ______ systems.

    <p>storage</p> Signup and view all the answers

    Match the following knowledge dissemination tools with their functions:

    <p>Collaboration Tools = Enhance sharing of information Training Programs = Help employees navigate information Informal Networks = Facilitate exchange of insights Supportive Culture = Encourage open communication</p> Signup and view all the answers

    Which of the following is an effect of information overload?

    <p>Difficulty in management of relevant information</p> Signup and view all the answers

    Employee incentives are unnecessary for effective knowledge storage.

    <p>False</p> Signup and view all the answers

    What role do informal networks play in organizations?

    <p>They facilitate exchange of insights and experiences.</p> Signup and view all the answers

    Which of the following is an example of intelligent agents?

    <p>Deleting junk e-mail</p> Signup and view all the answers

    Surgical robots only perform surgical procedures manually and cannot adjust themselves.

    <p>False</p> Signup and view all the answers

    What percentage of an organization’s business content is semistructured or unstructured?

    <p>80%</p> Signup and view all the answers

    An Enterprise Content Management System helps to capture, store, retrieve, and distribute __________ and semi-structured knowledge.

    <p>documents</p> Signup and view all the answers

    Match the following types of documents to their descriptions:

    <p>Structured documents = Reports and presentations that follow a specific format Semistructured documents = E-mails and videos that may have some organizational structure Unstructured knowledge = Knowledge that is difficult to define or categorize Tacit knowledge = Personal know-how that is often unspoken or unrecorded</p> Signup and view all the answers

    Which of the following functions do Learning Management Systems (LMS) provide?

    <p>Management of employee learning and training</p> Signup and view all the answers

    Agent-based modeling applications can predict trends but cannot be applied to consumer behavior.

    <p>False</p> Signup and view all the answers

    What is the key problem faced when developing an Enterprise Content Management System?

    <p>Developing taxonomy</p> Signup and view all the answers

    Which of the following is a characteristic of knowledge workers?

    <p>Create knowledge for the organization</p> Signup and view all the answers

    Massively Open Online Courses (MOOCs) are restricted to a small number of participants.

    <p>False</p> Signup and view all the answers

    What type of systems are used to help knowledge workers create and integrate new knowledge?

    <p>Knowledge work systems</p> Signup and view all the answers

    CAD stands for ______ - a system used for creating engineering or architectural designs.

    <p>computer-aided design</p> Signup and view all the answers

    Match the following types of knowledge work systems with their descriptions:

    <p>CAD = Creation of engineering or architectural designs Virtual Reality Systems = Simulate real-life environments Augmented Reality Systems = Enhance visualization by overlaying digital data on the real world Knowledge Work Systems = Support knowledge creation and integration</p> Signup and view all the answers

    Which of the following is NOT a type of intelligent technique used in knowledge management systems?

    <p>Memory management</p> Signup and view all the answers

    Artificial intelligence aims to create systems that can perform tasks as intelligently as humans.

    <p>True</p> Signup and view all the answers

    What is the primary focus of machine learning?

    <p>To develop algorithms and statistical models that enable computers to learn from data.</p> Signup and view all the answers

    An expert system captures tacit knowledge in a very specific and limited domain of human __________.

    <p>expertise</p> Signup and view all the answers

    Match the following AI techniques with their descriptions:

    <p>Expert Systems = Capture tacit knowledge in specific domains Neural Networks = Identify patterns from data Genetic Algorithms = Discover optimal solutions Natural Language Processing = Understand and interpret human language</p> Signup and view all the answers

    What is an inference engine used for in an expert system?

    <p>To search the knowledge base</p> Signup and view all the answers

    Machine learning systems are programmed to follow explicit rules provided by programmers.

    <p>False</p> Signup and view all the answers

    List one application of an expert system.

    <p>Diagnosing malfunctioning machines or determining credit for loans.</p> Signup and view all the answers

    What is the key benefit of shared knowledge within an organization?

    <p>It contributes to business value.</p> Signup and view all the answers

    Return on investment from knowledge is realized only when knowledge is aligned with decision support systems.

    <p>True</p> Signup and view all the answers

    What role does management play in knowledge application?

    <p>Management transforms new knowledge into actionable business practices.</p> Signup and view all the answers

    Knowledge must be embedded within a firm's _____ processes to be effective.

    <p>business</p> Signup and view all the answers

    Which of the following is an example of an enterprise-wide knowledge management system?

    <p>Microsoft SharePoint</p> Signup and view all the answers

    Continuous improvement within knowledge application only benefits the management level.

    <p>False</p> Signup and view all the answers

    Match the types of knowledge management systems with their descriptions.

    <p>Enterprise-wide knowledge management systems = Collect, store, distribute, and apply digital content Knowledge work systems = Supports knowledge creation and discovery for specialized users Microsoft SharePoint = Document management and collaboration platform CAD systems = Computer-aided design tools for engineers and designers</p> Signup and view all the answers

    The development of powerful networked workstations has led to the creation of _____ work systems.

    <p>knowledge</p> Signup and view all the answers

    What is a significant benefit of well-executed knowledge-based projects?

    <p>Extraordinary return on investment (ROI)</p> Signup and view all the answers

    Tacit knowledge refers to knowledge that is easily documented and shared.

    <p>False</p> Signup and view all the answers

    What are the four stages of the Knowledge Management Value Chain?

    <p>Knowledge acquisition, Knowledge storage, Knowledge dissemination, Knowledge application</p> Signup and view all the answers

    Knowledge management is a set of business processes developed to create, store, transfer, and apply ______.

    <p>knowledge</p> Signup and view all the answers

    Match the following types of knowledge with their characteristics:

    <p>Tacit Knowledge = Personal and hard to formalize Explicit Knowledge = Documented and easily shared Knowledge Acquisition = Gathering knowledge tailored to needs Organizational Learning = Gaining experience through data collection and feedback</p> Signup and view all the answers

    Which of the following is NOT a form of knowledge mentioned?

    <p>Industrial Knowledge</p> Signup and view all the answers

    Knowledge-based core competencies can be duplicated by competitors.

    <p>False</p> Signup and view all the answers

    What is one example of a knowledge acquisition method mentioned?

    <p>Creating corporate repositories</p> Signup and view all the answers

    A major source of wealth in the information economy is the production and distribution of ______.

    <p>knowledge</p> Signup and view all the answers

    What type of data has knowledge management efforts included beyond traditional documents?

    <p>Unstructured data</p> Signup and view all the answers

    Study Notes

    Lecture 8: BHMS4472 ICT in Business - Managing Knowledge and Artificial Intelligence

    • The lecture covers managing knowledge and artificial intelligence (AI) within the context of Information, Communication, and Technology (ICT) in business.
    • Learning objectives include: the role of knowledge management systems in business; the knowledge management value chain; understanding AI and machine learning, and how businesses use them; various systems for enterprise-wide knowledge management and their value; and different types of knowledge work systems and their value to businesses.

    What is the Role of Knowledge Management Systems in Business?

    • Knowledge management systems are a rapidly growing area of investment in software.
    • A significant part of a company's market value comes from intangible assets like: knowledge, brand reputation, and unique business processes.
    • Well-structured knowledge management projects can generate significant returns on investment (ROI).
    • The information economy depends heavily on the production and distribution of information and knowledge.

    Important Dimensions of Knowledge

    • Knowledge encompasses data, information, and wisdom.
    • It is a valuable asset to a company.
    • Knowledge exists in various forms (tacit, explicit), and can be situational/context dependant.
    • Knowledge-based core competencies are key organizational assets.
    • Having specialized knowledge that is difficult to replicate provides a strong competitive advantage.
    • Organizational learning is a continual process of collecting data, measuring results, adapting from errors and using feedback to improve processes.

    The Knowledge Management Value Chain

    • This is a series of business processes that create, store, transfer, and apply knowledge within the organisation.
    • It increases the organisation's ability to learn and adapt from its environment.
    • The value chain includes specific stages: knowledge acquisition, storage, dissemination, and application. Each process transforms data and information into usable knowledge.
      • Knowledge acquisition methods vary depending on the type of knowledge needed, from using initial knowledge management systems, to capturing unstructured data. Online expert networks could be used to allow employees to connect with in-house experts.
      • Knowledge storage involves storing discovered knowledge in databases; document management systems; and expert systems. Organisations need support from leadership to enforce structured systems and provide incentives to encourage knowledge sharing.
      • Knowledge dissemination focuses on facilitating knowledge sharing using tools like collaboration platforms. Organisations may experience information overload, so training programs are necessary to help people make sense of data. Informal networks also support knowledge sharing.
      • Knowledge application takes the disseminated knowledge and integrates it into business processes and key applications including those for internal operations and customer/supplier relationships. Leadership plays a vital role in using new knowledge to build business strategies and operations through continuous improvement.

    What is Artificial Intelligence (AI)?

    • AI is a form of intelligence that allows computer hardware and software systems to exhibit “smart” behavior similar to humans.
    • The goal of a broader vision of AI is to create systems that act as intelligently as humans.
    • The narrower, more realistic vision designs systems that process data and produce outputs from it (like any software program, but with the possibility of completing complex tasks difficult or impossible for humans.)

    Major Types of AI

    • Expert Systems: Systems that capture tacit knowledge within a specific, limited field as a set of rules to support decision making in predictable settings.
    • Machine Learning (ML): Learns from data to identify patterns, make decisions, and conduct tasks without explicit instructions. This includes supervised and unsupervised learning.
    • Neural Networks (and deep learning networks): Find patterns and relationships in massive data sets that are difficult for humans to analyze. Data is fed into the network to ‘train’ it and teach it to solve problems or identify patterns in data. The more complex the neural network, the more layers it has, the more complex the patterns it can identify and solve.
    • Genetic Algorithms: Find solutions to specific problems, examine many possibilities and solutions, and improve them over time. They emulate the process of evolution. Data is used to evaluate solutions and select the best outcomes.
    • Natural Language Processing (NLP): This type of software processes voice or text using natural human language.
    • Computer Vision Systems: Emulates the human eye to process information from real-world images.
    • Robotics: These machines can substitute tasks that would normally fall to humans, using pre-programmed actions in limited settings.
    • Intelligent Agents: Support repetitive tasks without human intervention; can be used to implement limited knowledge bases, adjusting responses as needed, like chatbots.

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    Lecture 8: Managing Knowledge and Artificial Intelligence PDF

    Description

    This quiz explores the intersection of knowledge management and artificial intelligence within the context of ICT in business. Participants will learn about the role of knowledge management systems, the knowledge management value chain, and how AI and machine learning can be leveraged for business advantage.

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